Director, CRM Systems

Director, CRM SystemsThe Company

Zurn Elkay Water Solutions Corporation is a thriving, values-driven company focused on doing the right things. We’re a fast growing, publicly traded company (NYSE: ZWS), with an enduring reputation for integrity, giving back, and providing an engaging, inclusive environment where careers flourish and grow.

Named by Newsweek as One of America’s Most Responsible Companies and an Energage USA Top Workplace, at Zurn Elkay Water Solutions Corporation, we never forget that our people are at the center of what makes us successful. They are the driving force behind our superior quality, product ingenuity, and exceptional customer experience. Our commitment to our people and their professional development is a recipe for success that has fueled our growth for over 100 years, as one of today’s leading international suppliers of plumbing and water delivery solutions.

Headquartered in Milwaukee, WI, Zurn Elkay Water Solutions Corporation employs over 2800 employees worldwide, working from 24 locations across the U.S., China, Canada, Dubai, and Mexico, with sales offices available around the globe.  We hope you’ll visit our website and learn more about Zurn Elkay at zurnelkay.com.

If you’re ready to join a company where what you do makes a difference and you have pride in the work you are doing, talk to us about joining the Zurn Elkay Water Solutions Corporation family!

As the CRM Systems Director, this position is responsible for overseeing the CRM systems and solutions, developing and implementing CRM strategies, and collaborating with various executives and departments to ensure seamless customer experiences. This position is responsible for driving Zurn Elkay's customer relationship management strategies and ensuring the effective implementation of CRM initiatives. 

Key Accountabilities

• Partner with the Commercial Sales, Service, and Marketing senior leaders to create and implement CRM solution strategies and roadmaps to drive process improvements, system utilization, and user satisfaction

• Set and prioritize the roadmap and continuous improvements based on business value

• Stay current with solution trends and emerging CRM technologies, including integration and AI advancements, to enhance capabilities

• Own the CRM systems and ensure the solutions provide effective and efficient sales, service, and marketing functions to support the company's goals

• Use experience in CRM systems to consolidate CRM platforms, functions, and data to build 360-degree views of customers

• Oversee the development of dashboards and reports to provide executive and operational-level actionable insights

• Directly lead a team of IT CRM Analysts and Developers – setting performance goals and development plans

• Work closely with the Commercial teams’ senior leaders, CRM process owners, and IT team members to form and lead highly engaged project teams to gather requirements and translate them into designs and implementation plans

• Evaluate existing processes and CRM transactional data (ex: activities, opportunities, quotes, service tickets) to identify process optimization opportunities

• Champion new solutions to increase sales funnel management efficiencies and success rates and deploy intelligence / automations to reduce service overhead.  

• Drive the creation and implementation of new CRM programs and projects

• Directly lead and / or partner with the IT PMO or Commercial team members to lead projects from inception to deployment

Qualifications

• Bachelor's or Master's degree in Information Technology, Computer Science, Business Administration, or a related field

• 10+ years of progressive experience and leadership in CRM management, with a strong background in IT and CRM systems

• Proven experience in developing and implementing CRM strategies to improve CRM solutions and user satisfaction

• Strong analytical skills to evaluate business processes and determine necessary changes to current sales and service strategies

• Excellent leadership and team management skills, with a proven track record of designing and deploying CRM best practices

• Experience in managing budgets for CRM initiatives and ensuring cost-effective delivery of CRM solutions

• Strong experience with CRM software and tools, such as Salesforce and Microsoft Dynamics

Capabilities and Success Factors

• Courage – Stepping up to address difficult issues, saying what needs to be said.

• Cultivates innovation – Creating new and better ways for the organization to be successful.

• Drives Results – Consistently achieving results, even under tough circumstances.

• Drives Vision & Purpose – Painting a compelling picture of the vision and strategy that motivates others to action.

• Manages Complexity – Making sense of complex processes and information to effectively solve problems.

• Decision Quality – Making good and timely decisions that keep the organization and the CRM solutions moving forward.

Total Rewards and Benefits

• Competitive Salary
• Medical, Dental, Vision, STD, LTD, AD&D, and Life Insurance
• Matching 401(k) Contribution
• Health Savings Account
• Up to 3 Weeks Vacation
• 12 Paid Holidays
• Annual Bonus Eligibility
• Educational Reimbursement
• Matching Gift Program

**THIRD PARTY AGENCY: Any unsolicited submissions received from recruitment agencies will be considered property of Zurn Elkay, and we will not be liable for any fees or obligations related to those submissions.**

Equal Opportunity Employer – Minority/Female/Disability/Veteran