Angott Search Group is partnering with a $2B Pennsylvania credit union in the search for a Director of Consumer Lending.
This role provides strategic and operational leadership across consumer lending, with a focus on underwriting, servicing, operational performance, process improvement, automation, and team development.
Responsibilities:
- Partner with the AVP to execute Consumer Lending strategy and departmental priorities.
- Lead underwriting, servicing, and lending support functions to achieve operational and member experience goals.
- Monitor turnaround times, quality, productivity, approval trends, and other key performance metrics.
- Serve as the senior operational escalation point for complex lending issues.
- Ensure lending operations comply with policies, procedures, and applicable regulations.
- Lead process improvement and automation initiatives to increase efficiency and improve the member experience.
- Partner with Technology, Retail, Digital Banking, Risk, and other teams on operational enhancements.
- Monitor portfolio and operational trends and recommend improvements to lending performance.
- Support oversight of indirect lending, student lending, and strategic lending partnerships.
- Develop operational reporting and lead projects that support organizational growth.
- Coach and develop managers and lending teams while supporting succession planning.
Qualifications:
- Bachelor’s degree in Business, Finance, or related field; MBA preferred.
- Demonstrated success leading consumer lending operations and high-performing teams.
- Strong knowledge of consumer lending, underwriting, servicing, regulations, and operational best practices.
- Experience leading process improvement, automation, and cross-functional initiatives.
- Strong analytical, communication, collaboration, and leadership skills.
- Ability to use operational data and metrics to identify business improvements.
- Experience with AI tools and a demonstrated ability to support responsible adoption and innovation.
Skills Required
- Bachelor's degree in Business, Finance, or a related field
- Demonstrated success leading consumer lending operations and high-performing teams
- Strong knowledge of consumer lending, underwriting, servicing, regulations, and operational best practices
- Experience leading process improvement, automation, and cross-functional initiatives
- Strong analytical, communication, collaboration, and leadership skills
- Ability to use operational data and metrics to identify business improvements
- Experience with AI tools and responsible adoption and innovation
- MBA
What We Do
Angott Search Group is a national, full-service executive search and recruiting firm that connects organizations with executives, managers, and other high-impact leaders. It supports boards, CEOs, and executive teams with leadership hiring, succession planning, talent assessment, and confidential replacements. Its sector expertise spans banking, credit unions, automotive, manufacturing, legal, energy, information technology, and professional services, with nationwide direct-hire placement for client organizations.
