C1: 1 Contact, 1 Connection, 1 Choice
C1 is the foremost, single-source provider of advanced communications and data technology for business. That means if it's digital, we connect our customers to it -- from phone systems and hardware to computer networks, application development, managed solutions and more. And we're 100% passionate with designing, implementing, managing and supporting our customers' every need from end to end, so that they can focus on what they do best.
So, when it comes to joining a team of IT and communications technology pros who are empowered to do what they do best, your best choice -- your #1 choice -- is C1.
OverviewSummary
The Director, Commissions leads the administration, governance, and continuous improvement of the company’s sales incentive compensation programs, overseeing plan setup, payment cycles, reporting, and the accurate and timely processing of commissions. This role manages the commissions team, partners cross-functionally with Sales, Sales Operations, Finance, HR, IT, and external vendors, and establishes metrics and process controls to evaluate plan effectiveness and ensure compliance with company policies. The director also serves as a thought leader and key communicator, helping the field understand commission plans and aligning sales incentives with business priorities through strong stakeholder relationships, analytical insight, and disciplined execution.
#LI-JM1
ResponsibilitiesEssential Functions
- Leads commission plan administration activities, including plan setup, management of monthly and quarterly commission payment cycles, and ensuring timely distribution of reports and processing of commission payments
- Keeps apprised of new tools and industry trends and determines how/if they have a role in C1’s commission planning
- Works closely with Sales Ops and IT on the impact changes in other system tools could have on commissions
- Manages the C1 sales commissions team
- Establishes proactively the metrics to determine the efficiency of commission plans and understand opportunities for improving commission plans' alignment with business objectives
- Partners with IT, commissions vendors and sales to drive improvements in commission processing
- Establishes, owns, and drives process discipline and governance in compliance with company policies and the established commission plans
- Demonstrates knowledge and understanding of commission plans, including but not limited to targets, commission rates, bonuses, commission multipliers
- Develop appropriate communication process for the field to provide a comprehensive understanding of how their commission plans work
- Builds strong relationships with internal stakeholders
- Acts as a thought leader and influencer for the company’s sales commission plans to optimize the alignment of sales incentives with business priorities
Additional Specific Duties and Responsibilities
- Maintains absolute attention to detail and ability to “roll up their sleeves”
- Owns a strong customer service mindset and focus on ensuring commission processes run smoothly and accurately
- Keeps an analytical mindset with ability to establish and measure key metrics to determine commission effectiveness
- Possesses excellent verbal and written communications capabilities – including presentation, facilitation and influencing skills
- Demonstrates ability to work cross-functionally with sales, HR and finance teams, to team up and deliver value
- Understands the incentive compensation programs and processes
Required Qualifications
- Bachelor’s degree or equivalent work experience
- 5-7 years related experience
- Hands on experience with one or more sales incentive compensation management systems (e.g. Xactly)
- Experience with supporting sales incentive compensation for a large organization
- Experience with BI and reporting tools, e.g. Oracle, Qlikview, and ability to understand and research complex data flows
- Experience with CRM systems. Microsoft Dynamics preferred
- Proficiency in excel
C1 BENEFITS* 401(k) Plan (35% employer match per dollar up to 10% employee contribution)
* Medical Coverage (3 platforms: UnitedHealthcare, Reference Based Pricing includes member advocacy; and Kaiser)
* RX Home Delivery
* HSA with Employer Contribution* In-vitro Fertility (treatment coverage)* Dental* Vision (2 plans: 12-month and 24-month frames allowance)* FSA Plans (Healthcare, Dependent Care and Limited Purpose)* Pre-tax Commuter Plans* Employer-paid Life Insurance* Employer-paid Short + Term Disability* Long Term Disability (2 plans: Employer-paid or optional Self-paid)
* Paid Parental Leave (4 weeks at 100%)* Employee Assistance Plan* Voluntary Life Insurance for team member, spouse and child
* Voluntary Accidental Death for team member and spouse* Legal/ID Theft Plans* TeleHealth * Wellness via Omada Health (healthy living solution)* Travel Assistance* Business Travel Accident Coverage
* Medical for foreign travel coverage
* Employer-paid Pet Telehealth* Accident Insurance* Critical Illness Insurance* Hospital Indemnity Insurance* Volunteer Time Off
* 10 Holidays
* Summer Sizzle
* On Demand Pay (Daily Pay)
Work EnvironmentAbility to handle multiple priorities and demands in a fast-paced environment. This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets.Physical EnvironmentPhysical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.Other Duties/ChangesThis job description is not designed to cover or contain a comprehensive listing of all duties, responsibilities or activities that are required of a team member for this job. Duties, responsibilities and activities may change at any time with or without notice. At any point in time, the essential functions and primary duties associated with this position will be the principal, major or most important duties, responsibilities and activities that the employee is expected to perform as determined and directed by C1.
EEO StatementC1 provides equal employment opportunities (EEO) to all team members and applicants for employment opportunities. All qualified applicants will receive consideration for employment, and all team members will be treated with respect to their employment, without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability or veteran status. For further details, please view the EEO Policy Statement (EEO Policy Statement) and/or the current version of the workplace poster (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf; https://www.eeoc.gov/poster)
Pay Range$150,000 - $180,000Base pay ranges are estimated. Actual base pay will be based on education, experience, location, certifications, skill set, and any other relevant factors. Incentive/variable pay opportunities are in addition to base pay.
E-Verify: E-Verify
Right to Work: Right to Work Poster
Skills Required
- Bachelor's degree or equivalent work experience
- 5-7 years of related experience
- Hands-on experience with one or more sales incentive compensation management systems, such as Xactly
- Experience supporting sales incentive compensation for a large organization
- Experience with BI and reporting tools, including Oracle or QlikView, and ability to understand and research complex data flows
- Experience with CRM systems; Microsoft Dynamics preferred
- Proficiency in Excel
ConvergeOne Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about ConvergeOne and has not been reviewed or approved by ConvergeOne.
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Healthcare Strength — Healthcare coverage appears comprehensive, with multiple medical options plus dental/vision, telehealth, and wellness programs like Omada and advocacy services. Employer-paid life and disability coverage is also described as part of the core package.
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Leave & Time Off Breadth — Time off is positioned as solid, including a first-year PTO baseline plus paid holidays and additional leave categories like bereavement, jury duty, volunteer time, and military leave. The structure reads as broadly comparable to a conventional U.S. benefits package with a few added extras.
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Retirement Support — A defined 401(k) match formula is described clearly (a partial match up to a contribution cap), providing a predictable employer contribution for those who contribute enough to capture it. The presence of a match and a standard vesting structure supports retirement planning even if it is not described as best-in-class.
ConvergeOne Insights
What We Do
ConvergeOne is a proven, services-led cloud and applications solution provider that utilizes its intellectual property and unique methodologies to create value for customers and develop progressive solutions that connect people with purpose. Over 14,000 enterprise and mid-market customers trust ConvergeOne to achieve their business outcomes with cloud, collaboration, enterprise networking, data center and cybersecurity solutions. Our investments in cloud infrastructure and professional and managed services provide transformational opportunities for customers to achieve financial and operational benefits with leading technologies. Our 2021 NPS of 80, placing us in the World Class category for the fourth consecutive year, is a testament to our ability to provide customers with the highest level of customer satisfaction, responsiveness and expertise. ConvergeOne has partnerships with more than 300 global industry leaders, including Dell Technologies, AWS, Avaya, Cisco, IBM, Genesys, and Microsoft to customize specific business outcomes. We deliver solutions with a total lifecycle approach, including strategy, design and implementation with professional, managed and support services. ConvergeOne holds more than 5,600 technical certifications across hundreds of engineers throughout North America, including three Customer Success Centers. OUR COMMITMENT TO DIVERSITY + INCLUSION We believe that diversity of thought, perspective and background are key ingredients to personal fulfillment and business success. At ConvergeOne, we are committed to building a workforce that represents the world in which we live, and understand that only then will we reach our highest level of achievement as an organization. We recognize that we will achieve greater success by providing team members with an environment that respects the dignity of every individual, fosters trust, and allows every team member the ability to nurture their talent as individuals and as part of a collaborative team.
