The Director, Collaborative Program Administration is responsible for developing and cultivating long-term relationships with key stakeholders at both UPMC and Quest Diagnostics Venture, LLC.
The role shields both entities from complexity and provides a single point of objective business support and provides key insights to both UPMC and Quest Diagnostics. The Director is a collaborative liaison who specifically navigates the operations of UPMC and Quest Diagnostics’ landscape to the betterment of thee QDV initiatives, manages effort, drives financial aspects, and advocates when necessary to see completion of projects for Quest Diagnostics Venture, LLC.
The position is hybrid, as on-site presence is often required at both Quest and UPMC sites.
Responsibilities- Identify new opportunities to develop strategies, tactics and projects to resource plans necessary to drive profitable growth of QDV.
- Develop relationships with business, laboratory leadership and key contacts at UPMC and Quest Diagnostics.
- Intimate understanding of the operational workings of the respective entities (UPMC/UPMC HP or Quest Diagnostics/QDV) to navigate complex project execution and optimization.
- Understanding and ability to gather and synthesize relevant data and insights to provide robust assessments of growth or optimization opportunities.
- Establish key market and performance indicators, at the direction and discretion of leadership, to monitor the relationship and own the development of necessary corrective action or remediation when opportunities arise.
- Monitor laboratory trends (i.e. technology, reimbursement) to inform strategic planning initiatives.
- Create and facilitate cross-functional committees to drive decision making required to adopt growth and optimization initiatives.
- Connect regularly with UPMC and QDV leadership and laboratory leadership continue to see and appreciate achievements and value of the role.
- Prepare and present quarterly updates at every QDV board meeting.
- Position will report into Quest Diagnostics Venture, LLC with a strong dotted to VP Laboratory Operations UPMC.
- Mandatory report out will be required at all QDV Board meetings.
- Goals and objectives will be decided upon by QDV leadership.
- Jointly conduct annual reviews.
Required Work Experience:
- Minimum of 8-10 years’ experience in a high-volume laboratory customer service environment, direct or adjacent.
- Must have a global understanding of department functions.
Knowledge:
- Customer service background with proven ability to solve problems.
- Possess strong general business acumen, understanding financials and metrics (P&L, pricing, billing knowledge).
Skills:
- Strong presentation and executive presence; proven track record of gaining access and build trust with key leaders, able to articulate business needs and objectives.
- Excellent interpersonal and communication skills, including the ability to communicate complex issues clearly and concisely, both written and verbal.
- Ability to understand and articulate strengths, weaknesses, opportunities and threats in competitive offerings (SWOT analysis).
Local and regional travel required (25-30%)
About the Team Quest Diagnostics honors our service members and encourages veterans to apply.
While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume.
Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.
Skills Required
- Minimum 8–10 years of experience in a high-volume laboratory customer service environment or adjacent field
- Global understanding of department functions
- Customer service background with proven problem-solving ability
- Business acumen, including understanding of P&L, pricing, billing, financials, and metrics
- Strong presentation skills and executive presence
- Ability to build trust and gain access to key leaders
- Excellent written, verbal, interpersonal, and communication skills
- Ability to communicate complex issues clearly and concisely
- Ability to conduct SWOT analysis and evaluate competitive offerings
What We Do
Quest Diagnostics (NYSE: DGX) empowers people to take action to improve health outcomes. Derived from the world's largest database of clinical lab results, our diagnostic insights reveal new avenues to identify and treat disease, inspire healthy behaviors and improve health care management. Quest annually serves one in three adult Americans and half the physicians and hospitals in the United States, and our 47,000 employees understand that, in the right hands and with the right context, our diagnostic insights can inspire actions that transform lives. The company offers physicians the broadest test menu (3,000+ tests), is a pioneer in developing innovative new tests, is the leader in cancer diagnostics, provides anatomic pathology (AP) services, & interpretive consultation through its medical & scientific staff of about 900 M.D.s & Ph.D.s. The company reported 2020 revenues of $9.44 billion. Quest Diagnostics offers the most extensive clinical testing network in the U.S., with laboratories in most major metropolitan areas, & in Mexico, the UK & India. The company also operates four esoteric laboratories, 40 outpatient AP laboratories, & 160 smaller, rapid-response laboratories. Patients may have specimens collected in any of the company’s approximately 2,250 patient service centers. On a typical workday, testing is performed for about 550,000 patients. Quest Diagnostics empowers healthcare organizations & clinicians with state-of-the-art connectivity solutions. The company is the leading provider of pre-employment drugs-of-abuse screening for employers & risk assessment services for the life insurance industry. It is the world’s 2nd largest provider of clinical trials testing for new pharmaceuticals. More information is available at www.questdiagnostics.com. Language Assistance / Non-Discrimination Notice Asistencia de Idiomas / Aviso de no Discriminación 語言協助 / 不歧視通知 www.QuestDiagnostics.com/home/nondiscrimination
