Director of Cloud Operations

Availity delivers revenue cycle and related business solutions for health care professionals who want to build healthy, thriving organizations. Availity has the powerful tools, actionable insights and expansive network reach that medical businesses need to get an edge in an industry constantly redefined by change.

At Availity, we're not just another Healthcare Technology company; we're pioneers reshaping the future of healthcare! With our headquarters in vibrant Jacksonville, FL, and an exciting office in Bangalore, India, along with an exceptional remote workforce across the United States, we're a global team united by a powerful mission.

We're on a mission to bring the focus back to what truly matters – patient care. As the leading healthcare engagement platform, we're the heartbeat of an industry that impacts millions. With over 2 million providers connected to health plans, and processing over 12 billion transactions annually, our influence is continually expanding.

Join our energetic, dynamic, and forward-thinking team where your ideas are celebrated, innovation is encouraged, and every contribution counts. We're transforming the healthcare landscape, solving communication challenges, and creating connections that empower the nation's premier healthcare ecosystem.

The Director of Cloud Operations will lead and optimize the organization’s cloud infrastructure strategy, ensuring scalability, security, compliance, and cost efficiency across all environments. This role is pivotal in supporting the company’s rapid growth and mission to transform healthcare through technology. The Director will oversee a team of cloud and infrastructure engineers, driving operational excellence and aligning cloud initiatives with business objectives and regulatory requirements (HIPAA, HITRUST).

Sponsorship, in any form, is not available for this position.

Location: Remote, US
 

Why you want to work on this team:

• Get the opportunity to work with cutting-edge cloud technology during a major migration.
• Be part of a team that supports a company that processes a significant portion of healthcare transactions.
• The work directly contributes to helping people and can have life-saving implications, offering a sense of purpose beyond typical corporate roles. 

To be qualified for this position you:

• Bachelor’s degree in Computer Science, Information Technology, or related field (Master’s preferred).
• 7–10 years of experience in cloud infrastructure and operations, with at least 3–5 years in leadership roles.
• Strong knowledge of CI/CD pipelines, IaC tools (Terraform, CloudFormation), and container orchestration (Kubernetes).
• Proven expertise in AWS, Azure or GCP environments, AWS is preferred.
• Experienced in being proactive in the approach to monitoring and maintaining cloud infrastructure, ensuring issues are identified and resolved before impacting customers. 
• Proven track record managing geographically diverse teams, especially across the US and India. 
• Hands-on operational experience, including incident management, troubleshooting, and improving operational metrics like MTTD and MTTR. 
• Experience with cloud migration and building support organizations for cloud environments. 
• Familiarity with both AWS and Azure tech stacks; ability to operate effectively in multi-cloud environments. 
• Results-oriented, with concrete examples of operational improvements and measurable impact. 

You will set yourself apart with:

• Experience in either healthcare technology or fintech space
• AWS Certifications

You will be:

• Defining and executing the cloud operations roadmap, including hybrid and multi-cloud strategies (AWS and Azure).
• Aligning infrastructure initiatives with organizational goals, compliance frameworks, and healthcare industry standards.
• Driving automation, Infrastructure as Code (IaC), and DevOps best practices to enhance operational maturity.
• Overseeing daily operations for cloud environments, including monitoring, capacity planning, and incident response.
• Ensure high availability, performance, and disaster recovery capabilities across all platforms.
• Partnering with security teams to maintain adherence to HIPAA, HITRUST, GDPR, and other regulatory standards.
• Managing Identity Access Management (IAM), conditional access, and identity governance across cloud and on-prem environments.
• Overseeing vulnerability management, patching, and endpoint compliance.
• Leading and mentoring a global team of cloud engineers, site reliability engineers (SRE), and DevOps professionals.
• Fostering a culture of innovation, collaboration, and continuous improvement.
• Working closely with product, engineering, and operations teams to ensure seamless infrastructure support for applications.
• Managing vendor relationships and negotiating service-level agreements (SLAs).

Availity culture and benefits: 

• Availity is a certified “Great Place to Work”! Culture is important to us and there are many ways for you to make your mark here!
• We have several Diversity & Inclusion teams, a Young Professionals Group, a She Can Code IT group for women in tech, and various ways to engage with fellow Availity associates. 
• Availity is a culture of continuous learning. We have many resources and experts in our tech stack and in our industry that can help get you there too!
• Don’t feel like wearing business attire? Cool, you can wear jeans – we are a casual place.
• We offer a competitive salary, bonus structure, generous HSA company contribution, healthcare, vision, dental benefits and a 401k match program that you can take advantage of on day one! 
• We offer unlimited PTO for salaried associates + 9 paid holidays. Hourly associates start at 19 days of PTO and go up from there with all the same holiday benefits. 
• Interested in wellness? We allow our associates to reimburse up to $250/year for gym memberships, participation in racing events, weight management programs, etc.
• Interested in furthering your education? We offer education reimbursement!
• Availity offers Paid Parental Leave for both moms and dads, both birth parents and adoptive parents. 
• Want to work for an organization that gives back to the community? You’re at the right place! Availity partners with various organizations, both locally and nationally, to raise awareness, funds and morale as our staff members volunteer their time and funds to engage the organizations campaign.

Next steps: 

After you apply, you will receive text/email messages thanking you for applying and then you will continue to receive more text/email messages alerting you as to where you are in the recruitment process. 

Interview process:  

• Recruiter Video Interview
• Video Interview with Hiring Manager
• Video Panel Interview
• Final Interview with Chief Technology Officer

Video Camera Usage:

Availity fosters a collaborative and open culture where communication and engagement are central to our success.  As a remote first company, we are also camera-first and provide all associates with camera/video capability to simulate the office environment. If you are not able to use your camera for all virtual meetings, you should not apply for this role.

Having cameras on helps create a more connected, interactive, and productive environment, allowing teams to communicate more effectively and build stronger working relationships.  The usage of cameras also enhances security and protects sensitive company information. Video participation is required to ensure that only authorized personnel are present in meetings and to prevent unauthorized access, data breaches, preventing social engineering, or the sharing of confidential information with non-participants.

Disclaimers:

Availity is an equal opportunity employer and makes decisions in employment matters without regard to race, religious creed, color, age, sex, sexual orientation, gender identity, gender expression, genetic information, national origin, religion, marital status, medical condition, disability, military service, pregnancy, childbirth and related medical conditions, or any other classification protected by federal, state, and local laws and ordinances.

Availity is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

NOTICE: Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. When required by state law or federal regulation, Availity uses I-9, Employment Eligibility Verification in conjunction with E-Verify to determine employment eligibility. Learn more about E-Verify at http://www.dhs.gov/e-verify.

Click the links below to view Federal Employment Notices.

Family & Medical Leave Act  Equal Employment Law Poster  Pay Transparency  Employee Polygraph Protection Act  IER Right to Work Poster  Important Notice about Employee Rights to Organize and Bargain Collectively with Their Employers