Director Clinical Program & Performance

About Signant Health

At Signant Health, we help bring life-changing treatments to patients faster. We are a global evidence generation company that supports clinical trials with smart technology, scientific expertise, and hands-on operational support — so better data leads to better decisions in healthcare. We embrace AI and advanced technologies to enhance every aspect of what we do, from data analysis to operational efficiency.

Our teams work at the intersection of science, technology, and patient experience, delivering digital solutions powered by AI innovation that make clinical trials more efficient, more accurate, and more accessible around the world. Trusted by leading pharmaceutical companies and CROs, our platforms and services support studies across more than 90 countries and have contributed to hundreds of new drug approvals.

If you are motivated by meaningful work, global impact, and innovation in clinical research and digital health — including the opportunity to work with cutting-edge AI technologies — you will find purpose and opportunity at Signant Health.

About the Role

The Director, Clinical Services is a senior leadership role responsible for the overall delivery, quality, and development of a team of Clinical Scientists. Reporting to the Senior Director, Clinical Services, this individual provides scientific and clinical expertise to support business development efforts, endpoint quality programs, and cross-functional initiatives across eCOA, data analytics, and product development. The Director plays a key role in building team capability, driving consistency in clinical methodology, and maintaining Signant Health's reputation as a scientific leader.

This role is open to candidates based anywhere in Japan or APAC regions. Fluency in Japanese and English is required (written and spoken); proficiency in a third language is preferred. Some international and domestic travel is expected (up to 25%).

Key Accountabilities

• Conduct all activities in full accordance with Good Clinical Practice (GCP) guidelines.
• Ensure effective construction and implementation of training programs and endpoint quality methodologies.
• Advise Clinical Scientists on all aspects of studies including eCOA, training material design, endpoint strategy, and data analytics.
• Provide ongoing career development, coaching, mentoring, and performance feedback to direct reports.
• Work with Clinical Science Team Managers to ensure appropriate and continuing training for clinicians across the department.
• Identify training needs across the organization; organize and deliver training initiatives accordingly.
• Provide oversight and input to clinical and product teams to ensure consistent development and implementation of clinical products and services.
• Develop and manage quality assurance processes; write, review, and update SOPs and work instructions.
• Participate in and provide clinical science input for scopings, proposal writing, and bid defences.
• Maintain and develop customer relationships as well as relationships with external clinical resources.

Knowledge, Skills & Attributes

Essential:

• Advanced degree in science or healthcare; clinical trial research experience strongly preferred.
• Fluency in Japanese and English required (written and spoken); proficiency in a third language (e.g., Mandarin or another Asian language) preferred.
• Proven ability to teach, mentor, and develop clinical staff at varying levels of seniority.
• Excellent scientific writing and oral communication skills; confident and credible presenter.
• Knowledge of statistics; competency and experience with data analytics.
• Strong computer skills including Word, Excel, and PowerPoint; ability to learn and adapt to new platforms.
• Ability to work successfully in a team culture with staff at all levels and across disciplines.
• Ability to diplomatically resolve conflicts and maintain positive professional relationships.
• Strong analytical, organizational, and creative problem-solving skills.
• Ability to thrive in a fast-paced, entrepreneurial environment; proactively manages time and competing priorities.

Desirable:

• Subject matter expertise in eCOA, data analytics, or a specific therapeutic area (e.g., CNS, immunology, dermatology, oncology).
• Experience providing scientific input to product design, features, and commercial presentations.
• Familiarity with regulatory guidance on clinical outcome assessments and endpoint validation.
• Experience managing global, cross-functional teams across multiple time zones.

Why Signant Health?

At Signant Health, your work has real impact. Everything we build, support, and deliver helps advance clinical research and bring new treatments to patients faster — improving lives around the world. Our teams combine science, technology, and operational expertise to solve complex clinical trial challenges, and every role contributes to that mission.

We offer a collaborative, global environment where you can grow your career while working alongside experts across clinical, technology, data, and operations, with opportunities to learn, take ownership, and drive meaningful innovation — not just maintain the status quo.

If you are looking for purpose-driven work, smart colleagues, and the opportunity to help shape the future of clinical research and digital health, Signant Health is the place to do it.

At Signant Health, accepting difference isn't enough — we celebrate it, we support it, and we nurture it for the benefit of our team members, our clients, and our community. We are proud to be an equal opportunity workplace and an affirmative action employer, committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or veteran status. Prior to their start date, all new hires are required to be verified through a thorough background check and identity verification to confirm eligibility for employment.

Unsolicited resumes submitted by agencies or third-party recruiters directly to hiring managers or any Signant Health employee will not be considered and will not obligate Signant Health to any fees or terms associated with the submission.