We are looking for a Director of Client Success who is passionate about building strong client relationships, driving business outcomes, and developing high-performing teams. This is a hands-on leadership role for someone who is willing to get into the weeds, join client calls, learn the business deeply, and lead by example.
As Director of Client Success, you will lead and develop a growing team of Client Success/Account Managers responsible for Cognitiv’s client base. You will be accountable for the health, retention, and growth of our client relationships, while helping evolve Client Success into a more commercially minded organization - one that not only responds to client needs, but proactively identifies opportunities to grow the business.
The ideal candidate has a strong understanding of programmatic advertising and digital media, including how advertisers buy media and how targeting, investment strategy, and campaign execution come together to drive results. You should be curious, hungry to learn, comfortable asking questions, and willing to get hands-on with the details of our business and products. You will work closely with Sales, Marketing, Data Science, and other cross-functional teams to ensure we deliver exceptional client experiences and continue to grow our partnerships. You will also serve as a role model for what excellent Client Success looks like at Cognitiv - setting a high bar for performance, accountability, commercial thinking, and client partnership.
What You’ll Do- Lead and develop the Client Success team, setting clear expectations, establishing a high standard of performance, coaching team members, and actively developing the next generation of Client Success leaders.
- Serve as a senior strategic advisor to key clients, building trusted relationships and ensuring their business goals are being met.
- Be highly hands-on with clients - joining client calls, leading key meetings, entertaining clients, and stepping in to support the team when needed.
- Oversee the health of Cognitiv’s client base, proactively identifying risks to retention and developing strategies to strengthen and grow client relationships.
- Partner closely with Sales to grow the business after a deal closes, ensuring successful client onboarding, strong adoption, continued performance, and long-term retention.
- Establish and improve processes, standards, and best practices that enable the Client Success organization to scale.
- Strong experience in Client Success, Account Management, Sales, or a related client-facing function within digital media/programmatic advertising.
- Experience in the programmatic advertising industry with a strong knowledge of the programmatic advertising ecosystem and how advertisers buy and invest in media.
- People management experience, with a proven ability to coach, develop, and elevate team performance.
- Strong commercial mindset with the ability to identify opportunities to expand client relationships and grow revenue.
- Hungry, curious, and motivated to learn - someone who actively seeks to understand how things work rather than deflecting problems or relying on others to solve them.
- Demonstrated ability to build trusted relationships with senior client stakeholders and act as a strategic advisor
- Experience managing a regionally distributed or remote Client Success/Account Management team.
- Experience working hands on keyboard within DSPs, SSPs, campaign optimization, or media activation
Salary:
$170,000 - $190,000 Base Salary + Equity
- Medical, Dental and Vision plan for US employees & Extended Health Benefits for Canadian employees
- 12 weeks paid parental leave + 4 weeks WFH
- Unlimited PTO + Work-From-Anywhere August
- Career development with clear advancement paths
- Equity for all employees
- Hybrid work model & daily team lunch
- Health & wellness stipend + cell phone reimbursement
- 401(k) & RRSP with employer match
- Parking (CA, WA, Vancouver offices) & pre-tax commuter benefits
- Employee Assistance Program
- Comprehensive onboarding (Cognitiv University)
- …and more!
- Festiv – We make work fun with cross-team games, events, and creative team bonding.
- Responsiv – You’ll be close to clients and leadership, influencing real outcomes.
- Inclusiv – Diversity and individuality are celebrated across all levels.
- Inventiv – We reward curiosity and embrace bold ideas.
- Transformativ – We support your growth with training, mentorship, and flexibility.
- Collaborativ – We operate across coasts, connected by purpose and teamwork.
Skills Required
- Strong experience in Client Success, Account Management, Sales, or a related client-facing function within digital media or programmatic advertising
- Experience in the programmatic advertising industry and strong knowledge of the programmatic advertising ecosystem
- People management experience with the ability to coach, develop, and elevate team performance
- Strong commercial mindset and ability to identify opportunities to expand client relationships and grow revenue
- Ability to build trusted relationships with senior client stakeholders and act as a strategic advisor
- Experience managing a regionally distributed or remote Client Success or Account Management team
- Hands-on experience with DSPs, SSPs, campaign optimization, or media activation
What We Do
Cognitiv is a deep learning advertising company redefining how brands connect with consumers. Since 2015, we have built a custom AI platform that predicts consumer behavior in real time and drives performance at scale. Advertisers can activate through their preferred DSP, our managed service DSP, or our industry-first ContextGPT product. By combining advanced data science with flexible activation, we deliver precision, relevance, and measurable impact across channels.
Why Work With Us
At Cognitiv, you will work on real-world AI that directly shapes media performance. We are profitable, growing, and deeply technical, with close access to leadership and clients. We value curiosity, collaboration, and ownership, and we invest in your growth through equity, flexibility, and clear career paths.
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