About Gradient
Gradient Experience is a full-service experiential marketing and event production agency serving beauty, spirits and luxury brands, with offices in New York, Los Angeles, Miami, and Paris.
The Role
Gradient is looking for a Director of Client Growth to own retention and growth across our largest client relationships: brands and departments generating $1M+ in annual gross income, including L'Oréal, Suntory Global Spirits, and William Grant & Sons, plus fast-growing accounts like Monster and Apple.
This is a relationship and growth role, not a project execution role. You won't run the day-to-day delivery of client work; that's handled by our project management team. Your job is to go deep with the people and departments already spending with us, keep that spend, and grow it — including by opening doors to new brands and departments within those same client organizations. This role is built for a senior client partner who has earned trust inside luxury or premium brand organizations and knows how to turn that trust into expanded revenue.
What You'll Do
- Own the relationship, retention, and growth strategy for a portfolio of $1M+ AGI accounts
- Build multi-threaded relationships across brands and departments within existing client organizations
- Generate warm introductions and referrals into adjacent brands or departments at existing clients, expanding Gradient's footprint
- Own AGI retention and brand retention targets for your accounts
- Partner closely with Gradient's project management team to stay close to delivery quality, without owning execution
- Travel regularly to build in-person rapport with clients
- Report on retention and growth performance directly to the Chief Client Officer
What You Bring
- A track record of growing and retaining large, high-value client relationships at a senior level, ideally in an agency environment
- Experience serving luxury, beauty, spirits, or other premium consumer brands, and fluency in the relationship standards and discretion those clients expect
- Skill at navigating and expanding relationships across complex, multi-department client organizations
- Comfort owning revenue retention and growth numbers, not just relationship management
- 8+ years of client leadership, account growth, or business development experience, ideally within an agency, with experience owning and expanding significant client relationships
- Willingness to be based in New York and travel regularly
- Strong command of CRM and sales enablement tools — Hubspot, LinkedIn Sales Navigator, and similar platforms — to track pipeline, manage multi-threaded accounts, and report on growth metrics
Level & Compensation
Director-level individual contributor role. No direct reports.
- Base: $150,000–$175,000
- Bonus: 25–35% of base, tied to AGI retention and AGI growth on assigned accounts
- On-target earnings: $190,000–$235,000
Skills Required
- Track record of growing and retaining large, high-value client relationships at a senior level
- Experience in an agency environment
- Experience serving luxury, beauty, spirits, or other premium consumer brands
- Ability to navigate and expand relationships across complex, multi-department client organizations
- Experience owning revenue retention and growth numbers
- 8+ years of client leadership, account growth, or business development experience
- Willingness to be based in New York
- Willingness to travel regularly
- Strong command of CRM and sales enablement tools, including HubSpot and LinkedIn Sales Navigator
What We Do
Gradient is a future-forward experiential company that helps you out-impact the competition. We were created to help brands ignite deep, authentic connections with their audiences through emotionally engaging experiences. To meet your brand’s business goals, we imagine and implement creative experiences that touch people’s hearts and yield lasting impressions in their minds. Our core focus and service offerings include; IRL/Virtual/Hybrid Experiences, strategic consulting and data insight technologies.
