Director, CHW Operations
Remote (Full Time)
Compensation: $165,000 per year
About Us
Zócalo Health is a tech-enabled, community-oriented primary care organization serving people who have historically been underserved by the one-size-fits-all healthcare system. We partner with health plans, providers, and community organizations to deliver culturally competent primary care, behavioral health, and social care.
Our model is built for populations with high medical and social complexity, where fragmented care drives poor outcomes and unnecessary cost. We combine local, community-based teams with virtual care and modern technology to deliver coordinated, whole-person care where members live and receive support.
Founded in 2021, Zócalo Health is backed by leading healthcare and mission-aligned investors and is scaling rapidly across states and populations. We are building a durable care platform designed to perform in constrained healthcare environments and to lead the shift toward accountable, value-based care.
Role Description
The Director, CHW Operations will join Zócalo Health during a period of rapid growth and increasing operational complexity. This role exists to lead and scale the Community Health Worker function within Zócalo's RN-led care management model.
As part of a fast-growing team, you will be responsible for building high-performing field operations, developing Community Health Worker leaders, driving consistent execution of community-based interventions, and ensuring CHWs are effectively integrated into multidisciplinary care teams.
This position reports to the SVP, Care Delivery.
The Director, CHW Operations will contribute in the following ways:
- Lead all Community Health Worker operations across markets, including workforce planning, deployment, productivity, and performance management
- Establish consistent standards for home visits, community-based interventions, member engagement, outreach, and field documentation
- Build management systems that support coaching, accountability, quality, and professional development across the CHW organization
- Partner closely with Nurse Practitioners, RN Care Managers, Behavioral Health Case Managers, and Care Coordinators to ensure seamless integration within care teams
- Monitor operational performance and identify opportunities to improve member engagement, retention, and outcomes
- Support expansion into new markets while maintaining consistency of service delivery and operational excellence
- Serve as the primary leader responsible for the effectiveness and scalability of the CHW function
- 8+ years of healthcare operations leadership experience
- Experience leading Community Health Workers, care coordinators, patient navigators, outreach teams, or other community-based healthcare workforces
- Experience building and managing distributed field teams
- Strong understanding of Medicaid populations and social determinants of health
- Demonstrated success developing frontline leaders and improving operational performance
- Excellent communication, coaching, and change management skills
- Experience with ECM, Community Supports, CalAIM, or other Medicaid care management programs
- Experience working with culturally diverse and historically underserved populations
- Multi-state operational experience
- Experience scaling community-based healthcare teams during periods of growth
- Bilingual Spanish/English strongly preferred
What you can expect from Zócalo Health
- Equity compensation package
- Comprehensive benefits including medical, dental, and vision
- 401k with a 4% match
- Flexible PTO policy - take the time you need to recharge
- $1,000 home office stipend
- We provide the equipment needed for this role.
- Opportunity for rapid career progression with plenty of room for personal growth.
You must be authorized to work in the United States. Remote Work can be done from anywhere in the U.S.
At Zócalo Health Inc., we see diversity and inclusion as a source of strength in transforming healthcare. We believe building trust and innovation are best achieved through diverse perspectives. To us, acceptance and respect are rooted in an understanding that people do not experience things in the same way, including our healthcare system. Individuals seeking employment at Zócalo Health are considered without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Those seeking employment at Zócalo Health are considered without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.
Skills Required
- 8+ years of healthcare operations leadership experience
- Experience leading Community Health Workers, care coordinators, patient navigators, or outreach teams
- Experience building and managing distributed field teams
- Strong understanding of Medicaid populations and social determinants of health
- Demonstrated success developing frontline leaders and improving operational performance
- Excellent communication, coaching, and change management skills
- Authorization to work in the United States
- Experience with ECM, Community Supports, CalAIM, or other Medicaid care management programs
- Experience working with culturally diverse and historically underserved populations
- Multi-state operational experience
- Experience scaling community-based healthcare teams during periods of growth
- Bilingual Spanish/English
What We Do
Now serving patients in California, Texas, Washington, and Maryland (July 2025)! Introducing Zócalo Health, a primary care and care management service specializing in culturally-sensitive care for the Latino community. Our mission is to eliminate barriers to healthcare access. At Zócalo Health, each member is paired with a dedicated community health worker (promotora de salud) to create a personalized, relationship-based partnership. This approach enables us to better understand each member's goals, values, and unique cultural background. Studies have demonstrated that such relationship-centered care leads to improved health outcomes over time. Our comprehensive care model focuses on prevention, primary care, behavioral health, and traditional practices, all working together in harmony to support our members' well-being. We believe in promoting holistic wellness that encompasses physical, mental, social, and spiritual aspects, ultimately empowering our members, families, and communities to thrive. Experience the Zócalo Health difference today and join our growing community of satisfied members!
