What you will do...
- Participate and support the card growth plan
- Card content and collateral including web, app, collateral, and user notifications.
- Paycard onboarding experience
- Card IVR and customer service experience
- Card issues reported at customer service and client support
- Card reviews and complaints on social media including card declines
- Paycard business analysis and client QBRs
- Liaison between Paycard sales, onboarding, and account management
What you need...
- 10+ years in card management roles
- Proven ability to thrive in a mid-stage startup
- A reputation of being trustworthy with integrity and dignity
- Ability to be agile and aggressive with a positive attitude
- Be a strategic risk-taker
- Have a service mindset to support other stakeholders, clients, and cardholders
- Excellent communication skills both written and verbal
- Proficient in Google Office suite
Top Skills
What We Do
Payactiv is the best way for employees to get financial relief between paychecks, a service needed by two-thirds of the workforce. We give businesses the tools essential to ease the financial stress of their employees and build a higher performing workforce. First to revolutionize timing of pay Payactiv is the right way to improve employee financial health. Our aim is to empower lower-income American workers with dignity. We accomplish this by providing employees timely access to their earned-but-unpaid wages. Technology Our social responsibility DNA and decades of experience in payments technologies helped us reimagine the way financial services should be delivered to lower-income workers. Payactiv is designed to help each and every user reach financial resilience and wellness. Implemented in companies nationwide Payactiv serves thousands of employees and industries all across the board—restaurants, factories, hospitals, retail stores, and many more. Walmart is one of our marquee clients.
