Payactiv

Director of Card Services

Reposted 8 Days Ago

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Milpitas, CA, USA

Hybrid

130K-150K Annually

Senior level

Financial Services

The Role

The Director of Card Services will manage operations related to client and cardholder card functions, ensuring growth and customer satisfaction while leading card programs.

Summary Generated by Built In

Who we are…

We are Payactiv, a FinTech company in the heart of Silicon Valley, devoted to giving workers access to their earned wages when they need them. Payactiv is the pioneer and industry leader in Earned Wage Access. We are the only Certified B Corporation and Public Benefit Corporation in our industry. Our app provides millions with financial services that help them avoid debt, manage their finances, and regain flexibility to pay for things on their own schedule.

Payactiv is seeking a Director of Card Services, based in our Milpitas CA office. In this new role, as the Director of Card Services, you have a unique opportunity to join a company that is making the world a better place. This person will work closely with the leadership team and will be responsible for the operations of card functions that are client and cardholder-facing.

What you will do...

Participate and support the card growth plan
Card content and collateral including web, app, collateral, and user notifications.
Paycard onboarding experience
Card IVR and customer service experience
Card issues reported at customer service and client support
Card reviews and complaints on social media including card declines
Paycard business analysis and client QBRs
Liaison between Paycard sales, onboarding, and account management

What you need...

10+ years in card management roles
Proven ability to thrive in a mid-stage startup
A reputation of being trustworthy with integrity and dignity
Ability to be agile and aggressive with a positive attitude
Be a strategic risk-taker
Have a service mindset to support other stakeholders, clients, and cardholders
Excellent communication skills both written and verbal
Proficient in Google Office suite

What we offer:

· Health, dental and vision insurance

· 401K, traditional and Roth

· Tuition Assistance or Tuition Reimbursement

· Monthly Gym Reimbursement

· Paid time off to volunteer

· Paid Family Leave (California)

· Paid Vacations

· Complimentary office lunches

· Opportunity to grow

· Opportunity to work with a great team committed to making a difference.

Skills Required

10+ years in card management roles
Proven ability to thrive in a mid-stage startup
Excellent communication skills both written and verbal
Proficient in Google Office suite

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The Company

HQ: San Jose, CA

289 Employees

Year Founded: 2012

What We Do

Payactiv is the best way for employees to get financial relief between paychecks, a service needed by two-thirds of the workforce. We give businesses the tools essential to ease the financial stress of their employees and build a higher performing workforce. First to revolutionize timing of pay Payactiv is the right way to improve employee financial health. Our aim is to empower lower-income American workers with dignity. We accomplish this by providing employees timely access to their earned-but-unpaid wages. Technology Our social responsibility DNA and decades of experience in payments technologies helped us reimagine the way financial services should be delivered to lower-income workers. Payactiv is designed to help each and every user reach financial resilience and wellness. Implemented in companies nationwide Payactiv serves thousands of employees and industries all across the board—restaurants, factories, hospitals, retail stores, and many more. Walmart is one of our marquee clients.