Director - Billing & Revenue Recovery

The base salary range for this position is dependent upon experience and location, ranging from: $152,000 - $190,000

Job Summary:

Responsible for all aspects of customer Billing and Revenue Recovery for four UIL Companies, including (but not limited to) accurate billing to all rate types, including residential, commercial, community distributed generation, and net energy billing. Includes oversight of revenue recovery team and expertise of collections best practices to reduce overdue debt and uncollectibles, as well as ownership of programs for vulnerable customers to increase the number of customers benefiting from these programs and reduce customer energy burden. 

Key Responsibilities: 

• Manage billing and revenue recovery/collections teams for UIL companies.

• Manage billing processes and vendors to ensure timely and accurate bill issuance/revenue generation for approximately 775,000 UIL customers, generating approximately 9M bills annually.

• Direct the Billing teams responsible for back-office team and resolution of billing exceptions to ensure timely and accurate bill issuance and avoid potential penalties for failure to achieve regulatory targets. 

• Actively participate in regulatory proceedings on program design to mitigate utility risk.

• Implement strategies to minimize accounts receivables) and uncollectible expenses, compliantly with state regulations.

• Direct the Revenue Recovery teams responsible for back-office credit and low-income teams (high balance collections, payment arrangements, Bankruptcy, DSS payment processing, and government assistance program maintenance).

• Improve strategies for outreach and partnership with external customer advocacy groups to increase customer participation in programs and reduction of energy burden.

• Improve quality of analysis of data to ensure accuracy and identify opportunities for targeted efforts to improve collections.

• Collaborate with Customer Contact Centers, Field Operations, Customer Escalations and Digital Teams within Customer Service and with other business partners including Information Technology, Regulatory, Legal and Electric/Gas Operations.

• Works closely with internal legal and regulatory groups, joint utility working groups, and state commissions to ensure compliance with all regulations and other regulatory mandates. 

Required Qualifications: 

• Bachelor’s degree in Accounting, Business, Finance, Economics, or Information Technology, with 10+ years relevant experience in utility credit & collections, finances, and/or billing operations (or significant and advanced experience in these fields for over 15 years) required. 

• Experience with utility business processes in the areas of: Billing and Invoicing; Dunning, Device Management; Front Office, and/or Customer Information Analytics.

Preferred Qualifications:

• Master’s Degree preferred.

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Company:

THE UNITED ILLUMINATING COMPANY

Mobility Information

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Avangrid employees may be assigned a system emergency role and in the event of a system emergency, may be required to work outside of their regular schedule/job duties. This is applicable to employees that will work in Connecticut, Maine, Massachusetts, and New York within Avangrid Network and Corporate functions.  This does not include those that will work for Avangrid Renewables

Job Posting End Date:

March-19-2025