As our customers are changing the way they work and pay, we have been evolving with them by developing B2B partner-embedded and automated payment solutions so that we are seamlessly coordinated into customer ecosystem. The B2B Solutions team is focused on building a new business model, key partnerships, value propositions, and go-to-market plans that will address all customer segments, from Small businesses to Large and Global clients, to create new opportunities for us to capture B2B spend through these ecosystem partners, such as AP Automation partners, Accounting and ERP software providers, as well as procurement platforms & networks. This business has doubled in customers and volume over the last few years, and critical to further growth is the scaling of our B2B ecosystem.
Critical to growth for the business is continuing to develop and scale Buyer Initiated Payments (BIP) and Corporate Purchasing Card (CPC), our Amex primary B2B payment constructs, through product innovation and go-to-market initiatives. The Director of B2B Growth will be instrumental in driving the strategy for accelerated growth of these constructs through E2E GTM and Product Management efforts.
ResponsibilitiesKey Responsibilities:
- Deliver product strategy by deeply understanding B2B payment needs and customer experience insights
- Serve as general manager and P&L owner – responsible for hitting volume & revenue targets and handling day-to-day customer feedback & insights
- Develop and implement E2E GTM strategy of B2B product suite across both external and internal stakeholders inclusive of product messaging and claims, customer targeting, collateral uplift, and training curriculum
- Synthesize insights from customer visits, focus groups, competitive analysis, etc. to optimize customer experiences
- Deliver solutions in a compliant way with continued focus on ensuring effective product risk management.
Minimum Qualifications:
- Track record of delivering results in GTM, product management, product marketing, or strategy; experience with B2B or digital product management preferred
- Knowledge of B2B Payments, procure-to-pay solutions, and broader trends in the constantly evolving commercial payments space
- Customer-focused and commercial mindset with history of scaling products and initiatives to key customer groups
- Strong communication skills (both written and verbal), with comfort presenting to senior audiences
- Comfortable with ambiguity and ability to translate unstructured information to a structured, actionable plan.
- Ability to effectively prioritize and drive strong results with limited resources.
- Entrepreneurial spirit, thrives in fast-paced environment with a bias for action, gets stuff done
- Ability to bridge connections across stakeholder groups considering multiple points of view to define and drive joint objectives
- A committed and proven people leader
Preferred Qualifications:
- MBA
Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.
About UsAt American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
About the TeamWe back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
- Competitive base salaries
- Bonus incentives
- 6% Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
For a full list of Team Amex benefits, visit our Colleague Benefits Site.
Skills Required
- Track record of delivering results in GTM, product management, product marketing, or strategy
- Experience with B2B or digital product management
- Knowledge of B2B Payments, procure-to-pay solutions
- Strong communication skills and comfort presenting to senior audiences
- Ability to effectively prioritize and drive strong results
- Entrepreneurial spirit, thrives in fast-paced environment
American Express Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about American Express and has not been reviewed or approved by American Express.
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Healthcare Strength — Pay is often viewed as attractive when combined with comprehensive health, dental, and vision coverage that supports day-to-day needs. The benefits package is also framed as especially helpful for those supporting dependents.
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Retirement Support — Retirement benefits are positioned as a meaningful part of total rewards through a 401(k) plan with company matching. Financial wellness services and coaching are also highlighted as strengthening longer-term financial security.
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Leave & Time Off Breadth — Paid time off is repeatedly characterized as generous and a valued component of the overall package. Time off and flexibility are presented as helping the total rewards feel more complete beyond base salary.
American Express Insights
What We Do
At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly striving to uphold our powerful backing promise to our customers and each other every day. These beliefs have been our North Star for 170 years as our business transformed – from helping evacuate travelers during World Wars, to ensuring the safety of our customers’ funds during the Great Depression in the U.S., to creating the Shop Small® movement to help small businesses recover from the Financial Crisis, to providing aid to communities impacted by many natural disasters and so much more. For generations, the key to our success has been the determination and resilience of our American Express colleagues. Now, as a globally integrated payments company, we work together to provide customers with access to products, insights and world-class experiences that enrich lives and build business success. Join us and let’s lead the way together.
