Director of Accounts Receivable

Job Description
Director of Accounts Receivable
Wilmington, DE (Hybrid, 3 days per week in-office)
The Director of Accounts Receivable will lead the accounts receivable (AR) function within a matrixed organizational structure, driving the strategic and operational management of the AR process. This leadership role is responsible for ensuring timely and accurate cash collections while fostering and maintaining strong customer relationships.
Reporting to senior leadership, the Director will collaborate closely with cross-functional business unit leaders to align AR strategies with organizational goals. The role will focus on developing and implementing process improvements, optimizing AR systems and procedures, and enhancing team performance through effective leadership.
Key Responsibilities

• Lead and oversee all aspects of the accounts receivable function, ensuring timely and accurate collections.
• Develop and execute AR strategies that align with organizational objectives and support financial targets.
• Foster strong relationships with customers to support efficient collections and resolve disputes.
• Monitor key performance indicators (KPIs) and report results and trends to senior leadership.
• Collaborate across departments-including Sales, Finance, and Operations-to resolve issues and streamline processes.
• Drive continuous improvement initiatives to enhance the efficiency and effectiveness of AR operations.
• Mentor and develop a high-performing AR team, setting goals, providing feedback, and supporting professional growth.
• Ensure compliance with company policies and relevant regulations.
• Contribute to finance and business projects such as ERP roadmap planning and business intelligence (BI) development.
• Identify opportunities for process optimization, automation, and standardization to improve operational efficiency and reduce manual intervention.

Qualifications and Skills

• Bachelor's degree in finance, accounting, business administration, or related field; MBA or advanced degree is a plus.
• 5-7 years of experience managing leaders of AR teams, with a demonstrated ability to develop high-performing teams and lead through others.
• Proven experience in finance, accounting, or operations management with a strong track record of driving process improvement.
• Experience with collections processes - B2B collections strongly preferred, though open to any collections background with demonstrated results.
• Proficiency in financial systems, ERP platforms, and Microsoft Office suite.
• Strategic thinker with the ability to contribute to long-term operational and financial planning.
• Strong organizational and leadership skills with the ability to influence and inspire others.
• Detail-oriented with a strong commitment to accuracy, compliance, and continuous improvement.
• Excellent communication and interpersonal skills to collaborate effectively across departments and with external customers.

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About Us
CSC is a global business, legal, and financial services company based in Wilmington, Delaware, USA, providing knowledge-based solutions to clients worldwide. We have offices and capabilities in over 140 jurisdictions in the Americas, Europe, Asia Pacific, and the Middle East, and more than 8,000 colleagues. We are the business behind business.®
Visit our careers site to learn more about CSC and our commitment to our clients, communities, and each other.
CSC is committed to creating a feeling of belonging through a diverse and growth-oriented environment where everyone is valued.
CSC colleagues have global career opportunities and excellent benefits, including annual success-sharing bonuses or commission plans based on individual performance. To learn more, visit cscglobal.com/service/careers.
We offer a range of support to colleagues with disabilities, ensuring people have the necessary resources to thrive in their roles. We encourage candidates to work closely with our talent acquisition partners to convey their specific needs. Our commitment to accessibility reflects our broader dedication to diversity and belonging,
CSC only accepts resumes from employment agencies that are part of our approved supplier program. Resumes submitted from other agencies either to talent acquisition, our hiring leaders, employees, or through any other mechanism other than our supplier process, will not be eligible to claim related fees and the submitted resumes will be considered property of CSC.
We encourage candidates to apply directly to our website and not through third-party sources.
Disclaimer: The information above describes the general nature and level of work performed by employees in this role. It is not intended to describe all duties, responsibilities, and qualifications.
About the Team
At CSC®, we're always looking ahead, finding ways to improve and anticipate the future needs of our customers. Curiosity fuels our innovation and productivity drives our results. This proactive mindset has helped us adapt and create solutions that have enabled businesses to run smoother and smarter for more than 120 years.
CSC is committed to attracting, developing, and retaining talented people whose personal values align with ours. We empower our employees to bring the right solutions to market to meet customer demand. That is why we are the premier provider of global solutions for more than 180,000 businesses.

• CSC is a great place to work with smart and dedicated people. We have been voted a Top Workplace every year since 2006 and are a 2022 National Top Workplace.

• We offer challenging work and career opportunities. Most positions are filled with internal moves and employee referrals.

• Employees are eligible for an annual success sharing bonus or commission plans based on role and individual performance.

• CSC offers excellent benefits, including medical, dental, life insurance, and flexible spending and health savings accounts. We also offer you a 401(k) with employer match and profit-sharing, paid time off, tuition reimbursement, and more.

• As business needs allow, CSC offers hybrid/remote work schedules in alignment with local regulations. Specific details for this position will be discussed during the interview process.

• Our global standard for our work environments supports current and future technology initiatives through open design, sit-stand workstations, and digital interface points with wireless access throughout the campus. It's an exciting time for us in terms of growth and expansion.