Director of Account Management

Description

About Artlist: Who Are We?

Artlist is where the creative arts meet technology. If there’s one thing we all have in common, it’s a love of music and film, which is why we build innovative products to help global brands and individual creators make amazing videos.

We do this by giving them the best music, footage, sound effects, and templates around. We also revolutionized the industry with a radical new music licensing model that has since become the global standard.

Artlist is now the go-to platform for over 26M users worldwide. They range from top-tier global brands like Google, Apple, Amazon, Microsoft, and Calvin Klein to social creators, video editors, and more.

Our Products:

• Artlist: an all-in-one platform for video creation, including high-quality and curated royalty-free music, SFX, footage, templates, plugins, and more. 
• Motion Array: the ultimate destination for creators, including high-quality video templates by the world’s top motion designers, presets, plugins, music, SFX, stock footage, graphics for design, motion graphics, and stock photos

About the Role:

Ready to join one of the coolest companies around? Artlist is undergoing rapid growth, and we are seeking a Director of Account Management to lead all our existing business activity for the North American Market out of our NYC office. In this pivotal role, you will report directly to the Global Head of Sales and collaborate closely to scale our recurring business, drive upsell opportunities, and enhance our presence among existing customers, ensuring a top-tier experience.

We’re looking for a leader who thrives on challenges, is passionate about developing teams, eager to lead and learn, and is relentless in pursuing success. As the Director of Account Management, you will oversee the performance of our Account Manager teams, develop and implement robust practices, and directly manage several Managers. Your leadership will be crucial in fostering a culture of growth and excellence within our team.

If you’re driven by the challenge of building and leading high-performance teams and excited to spearhead the growth of a new business function, we want to hear from you! Join Artlist and become a key player in shaping our success during this exciting phase of rapid expansion.

What is in it For You? 

• An amazing office located in the heart of Soho, with a flexible hybrid work environment.
• Leadership that is deeply invested in your career development and success.
• Be part of something big! Play a pivotal role in driving the growth of our rapidly expanding sales team during this exciting time of high growth and innovation.
• Comprehensive health, vision, and dental insurance.
• 401(k) with company match.
• Regular team-building experiences, including happy hours and events.
• Complimentary coffee, snacks, and more to fuel your productivity.

Wake up For This:

• Own all existing business activity across our North American market including the development of strategic initiatives to enhance our revenue and retention amongst paying customers as well as the execution and performance of the teams on a day to day basis
• Lead, inspire, mentor, coach, and directly manage all the Account Managers Team Managers and support individual Account Managers as needed, providing guidance and support to enhance their performance.
• Cultivate a high-performance, collaborative culture that aligns with Artlist’s mission and values.
• Own the overall sales target and revenue goals for AM teams ensuring consistent retention and growth.
• Develop and implement AM sales strategies to best manage our book of businesses and build additional processes to deepen our ability to close and scale more strategic accounts, 
• Proactively lead recruitment, training, and development initiatives aligned with the department’s goals in the pursuit of building a world-class Account Management group.
• Scale existing sales processes and build additional processes and infrastructure flows, including the integration of new software with Salesforce to streamline operations.
• Provide insights to senior leadership for strategic planning and decision-making.
• Foster and maintain strong relationships with key clients, ensuring high levels of satisfaction and loyalty.
• Collaborate with the executive team to drive company-wide initiatives and ensure cohesive execution.
• Work closely with marketing, product, and customer success teams to align sales strategies with overall business objectives.
• Build relationships with key stakeholders across the global organization to achieve both strategic and tactical goals. 

Requirements

Qualifications Required:

• 4+ years of Account management experience owning a book of business portfolios focusing on retention and expansion/upsells. - Essential
• 2+ years as a front line managers leading Sales Account Managers or AEs - Essential
• 1+ years of sales leadership experience at an upper management or director level managing front line managers - Must
• BA and/or MBA preferred; or equivalent relevant work experience.
• Proven track record of achieving and exceeding sales targets in a high-paced, hyper-growth environment.
• Experience in working for Product Led Growth companies - Significant plus 
• Exceptional leadership skills with the ability to inspire and motivate a diverse team.
• Strong customer-facing and presentation skills, with the ability to establish credibility with executive-level clients.
• Proven experience providing executive-level support to Account Executives during calls, helping to navigate procurement, legal, and commercial challenges for renewals and upsell type of deals. - Essential
• Excellent written and oral communication skills.
• Proficiency in sales software such as Salesforce, Salesloft, and Outreach - Plus

This position has a base salary range of $160,000 - $190,000. This salary range is reflective of a position based in New York, New York. Please note that actual salaries are commensurate with experience, and since ARTLIST has a location-based compensation structure, there may be a different range for candidates in other locations.

ARTLIST values a diverse workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of underrepresented ethnic groups, foreign-born residents, and veterans to apply. ARTLIST is an equal opportunity employer. Recruitment, hiring, promotions and other terms, conditions and privileges of employment shall be maintained in a manner which does not discriminate on the basis of age, race, creed, religion, color, national origin, sex, sexual orientation, gender expression, marital status, physical or mental disability, veteran status, or military status, or in violation of any applicable Federal, state or local laws. ARTLIST will ensure that individuals with disabilities are provided reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. For individuals with disabilities who would like to request an accommodation to support the interview process, please contact [email protected].

ARTLIST will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Fair Credit Reporting Act, and all other applicable State, Local, and Federal laws.