As a technology leader that is rapidly on the move, HARMAN is filled with people who are focused on making life better. Innovation, inclusivity and teamwork are a part of our DNA. When you add that to the challenges we take on and solve together, you’ll discover that at HARMAN you can grow, make a difference and be proud of the work you do every day.
About the Role
As Director Account Management, you will lead a team of high performing account managers and be responsible for ensuring long-term commercial success and customer satisfaction for a portfolio of Harman customer projects. You will be actively contributing to overall Harman customer business strategy and maintain high-level customer relationships with insights into customer’s product / platform roadmap.
Your Team
This position leads a team of Account Managers supporting all Strategic Business Units (SBU) projects and Harman automotive products for your customer.
What You Will Do
Develop and maintain the customer account strategy and be the primary contact from Harman to capture and propagate the strategic and commercial voice of customer for a select portfolio of customer projects
Oversee commercial and legal agreements and customer negotiations for awarded business
Closely track customer satisfaction at senior levels, and provide strategies for course corrections when needed
Ownership of commercial targets (revenue, EBIT, Cash Flow) for your portfolio of customer programs
Own continuity of awarded business (extensions, follow-ons, CRs) with a view on continued lifetime profitability of your portfolio
Develop and maintain a relationship map, including status of relationship, goals and actions to get to desired state
Execute the HR cycle activities including hiring, performance management, succession planning, coaching and development.
What You Need
Bachelor’s Degree in Engineering or Bachelor’s Degree in Business Management
10+ years of related sales experience with at least 5 years in Automotive
5+ years leading an Account Management organization along with customer interfacing and cultivating customer relationships
Must have a thorough understanding of Automotive OEM’s organization and processes
Thorough understanding of P&L statements, business cases and quotes / contracts with automotive OEMs
Basic technical understanding of Automotive HW and SW systems
What is Nice to Have
Master’s degree in Engineering or Business Management
Experience working with the applicable customer/OEM
Experience of working with Automotive ecosystem including different Tier levels and 3rd party suppliers
Work experience at Tier 1 supplier of products such as audio, infotainment, connectivity, and ADAS
What Makes You Eligible
Be willing to travel up to 30%, domestic and international travel
What We Offer
Flexible work environment with a culture encouraging work-life integration and collaboration in a global environment
Access to employee discounts on world-class Harman and Samsung products (JBL, HARMAN Kardon, AKG, etc.)
Extensive training opportunities through our own HARMAN University
Attractive salary package
An inclusive and diverse work environment that fosters and encourages professional and personal development
HARMAN is proud to be an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Skills Required
- Bachelor's Degree in Engineering or Business Management
- 10+ years of related sales experience with at least 5 years in Automotive
- 5+ years leading an Account Management organization with customer interfacing and relationship cultivation
- Thorough understanding of Automotive OEM organization and processes
- Thorough understanding of P&L statements, business cases, and quotes/contracts with automotive OEMs
- Basic technical understanding of Automotive hardware and software systems
- Willingness to travel up to 30% (domestic and international)
- Master's degree in Engineering or Business Management
- Experience working with the applicable customer/OEM
- Experience with automotive ecosystem including Tier suppliers and 3rd party suppliers
- Work experience at a Tier 1 supplier of products such as audio, infotainment, connectivity, or ADAS
Harman Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Harman and has not been reviewed or approved by Harman.
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Healthcare Strength — Healthcare coverage is described as comprehensive, often including medical, dental, and vision plans, with HSAs/FSAs and disability or life insurance also referenced. Wellbeing support such as EAP access and onsite occupational health services is also part of the package in some regions.
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Wellbeing & Lifestyle Benefits — Lifestyle-oriented benefits include employee product discounts and region-specific perks like free fruit deliveries, Cycle to Work schemes, and meal coupons or allowances. Flexible schedules and work-from-home options are also part of the overall offering where roles and projects allow.
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Fair & Transparent Compensation — Pay is repeatedly characterized as solid or market-aligned for many roles, with salary payments described as consistent and on time. Compensation is also tied to performance in some accounts, reinforcing a perception of basic fairness for a portion of employees.
Harman Insights
What We Do
Headquartered in Stamford, Connecticut, HARMAN (harman.com) designs and engineers connected products and solutions for automakers, consumers, and enterprises worldwide, including connected car systems, audio and visual products, enterprise automation solutions; and services supporting the Internet of Things. With leading brands including AKG®, Harman Kardon®, Infinity®, JBL®, Lexicon®, Mark Levinson® and Revel®, HARMAN is admired by audiophiles, musicians and the entertainment venues where they perform around the world. More than 50 million automobiles on the road today are equipped with HARMAN audio and connected car systems. Our software services power billions of mobile devices and systems that are connected, integrated and secure across all platforms, from work and home to car and mobile. HARMAN has a workforce of approximately 30,000 people across the Americas, Europe, and Asia. In March 2017, HARMAN became a wholly-owned subsidiary of Samsung Electronics Co., Ltd. HARMAN is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans and individuals with disabilities are encouraged to apply. HARMAN offers a great work environment, challenging career opportunities, professional training and competitive compensation. Looking for a challenge where your experience is valued? Come see what you can achieve as a leader with HARMAN!
