Director, Infrastructure Network & Access SME

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!
Job Details
An Infrastructure Director with expertise in Core and Edge network technologies is a senior technology leader responsible for overseeing the maintenance of Cencora IT infrastructure.
Under general direction of the Sr. Director, IT Operations SME, the Director of the IT Operations Network and Access SME Teams is responsible for providing leadership and directing Network and Access Services infrastructure 3rd line support.
This individual possesses high level knowledge of Core and Edge Network technologies. An IT Leader is staying up with the trends in technology, assess the impact of existing and emerging technologies and being able to contribute to high level roadmaps, technology planning and create healthy tension with architecture teams to create usable, secure, efficient and reliable solutions for Cencora's Network Infrastructure.
This role ensures follow the sun coverage around the globe are properly positioned, skilled, staffed and motivated to react and resolve incidents and requests for Cencora's IT Infrastructure. Leads a global and diverse team consisting of team members and technical leaders/staff engineers in the US, Lithuania, UK, India, and Australia.
Provides support to Technical Service Owners by managing Technical Services and provides advice and counsel to vendor management. Is accountable for Network Infrastructure Vulnerability remediation and leads the teams directly or indirectly responsible for remediation of any security threats into Cencora Network estate.
The Director also acts in a capacity of Availability Control Manager (ACM) with an objective to lead the technical investigation to restore availability/resiliency when root cause is unknown and involved multiple teams across ITI. With the full authority to prioritize, organize and direct the investigation across ITI.
RESPONSIBILITIES:
IT Service Support and Strategy

• Works with internal stakeholders to understand business and service consumer's needs.
• Contributes to the development of an IT strategy of associated Technical Services.
• Accountable for the development and transition to steady run state of IT initiatives and services to support business strategy.
• Collaborates with directors and managers across the organization and key stakeholders for the coordination and alignment of objectives and functions across multiple functional areas.

Service Management

• Leads Operational teams providing the maintenance and run of technical services offerings. Ensures continuous support.
• Performs continuous service monitoring, reporting and drives efficiency improvements.
• Leads the operational and internal customer analysis

Relationship Management

• Collaborates with partner Technical Services teams in discerning technical service offerings plans and their implications for support
• Seeks opportunities to contribute to positive outcomes for stakeholders and customers.
• Approaches issues or disagreements with the objective of reaching win/win solutions.

Governance / Policies, Processes & Standards

• Partners with technical service owners and peers in an advisory meetings to create and maintain processes and standards for Network & Access services
• Ensures compliance to policies, standards and procedures. Leads and support individual contributors developing IT Operations standards and processes assisting enterprise policies implementation.
• Develops strategy and coordinates across technical teams to ensure that all IT Infrastructure meet strategic objectives
• Participates as need in IT operational support for the Problem and MIM teams to include communication, adherence to process for all technical platforms

Process Improvements

• Manages the improvement processes that impact customer satisfaction and relationships.
• Owns the designated processes and is accountable for ensuring that established processes are followed and continuously reviewed for improvement/relevance.

Finance

• Participates in the development of IT budgets.
• Tracks and takes appropriate steps to stay within budget.
• Measures service performance and implements improvements.
• Provides input to financial parameters that drives service costs.

IT Technology Innovation

• Directs the development and implementation of technologies/ processes that make it easier for users and IT Staff to perform their tasks in greater efficiency.
• With a perspective of infrastructure management at scale, drives individual contributors' personal development to optimize and automate repetitive processes and procedures while increasing the scope of support.

Service Level Agreements (SLAs)

• Participates and provides input to the SLA development process.
• Ensures internal SLAs are met.

Vendor Management

• Provides advice and counsel to the vendor relationship decision-making and contract development processes.
• Reviews service provider performance.
• Identifies and confirms performance problems and notifies contract managers.

Communications

• Communicates organization information through department meetings, one-on-one meetings, and other communication vehicles.
• Supports an environment of open and upward communication with all staff to ensure positive employee morale, effective conflict resolution and upward flow of creative ideas for the benefit of the Company and its employees.

Resource/ Talent Management

• Meets regularly with team to gather work statuses.
• Discusses work progress and obstacles.
• Provides advice, guidance, encouragement and constructive feedback.
• Ensures work, information, ideas, and technology flow freely among the section.
• Establishes measurable individual and team objectives that are aligned with department and organizational goals.
• Documents and presents performance assessments.
• Recognizes and rewards associates commensurate with performance.
• Implements organizational practices for staffing, EEO, diversity, performance management, career development, training, reward and recognition, and retention.
• Provides input to the identification and development of potential future leaders.

Workforce Planning

• Identifies the roles, skills and knowledge required.
• Ensures staff has the resources and skills needed to support all work initiatives.
• Participates in IT workforce deployment activities.

Change Management

• Generates appropriate communication, process and educational plans for mitigating the disruption of change.
• Identifies and removes obstacles to change.

Education:
Requires broad training in fields such as business administration accountancy sales marketing computer sciences or similar vocations generally obtained through completion of a four year bachelor's degree program or equivalent combination of experience and education.
Work Experience:
Normally requires a minimum of ten (10) years directly related and progressively responsible experience.
Skills and Knowledge:

• Dynamic leadership ability that can develop and energize multidiscipline high performance work teams to learn and apply new skills and techniques to respond to business needs
• Understanding of technology directions trends and strategic business impact on key client initiatives
• Ability to exercise independent judgment and creative problem-solving techniques in a highly-complex environment using leading-edge technology
• Ability to communicate effectively both orally and in writing; ability to communicate with customers associates and management; solid teamwork and interpersonal skills
• Strong presentation skills; ability to present and discuss strategies and technical information in a manner that establishes rapport persuades others and gains understanding
• Ability to establish solid relationships with vendors in support of initiatives; ability to negotiate and manage outside vendors against deliverables.
• Good business planning analytical and conceptual skills to evaluate business problems and apply knowledge to identify appropriate solutions
• Solid project management skills including the ability to effectively deploy resources and manage multiple projects of various diverse scope in a cross-functional environment
• Experience influencing others that are not direct reports

What Cencora offers
We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members' ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more. For details, visit https://www.virtualfairhub.com/cencora
Salary Range*
$121,000 - 186,230
*This Salary Range reflects a National Average for this job. The actual range may vary based on your locale. Ranges in Colorado/California/Washington/New York/Hawaii/Vermont/Minnesota/Massachusetts/Illinois State-specific locations may be up to 10% lower than the minimum salary range, and 12% higher than the maximum salary range.
Equal Employment Opportunity
Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.
The company's continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.
Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email [email protected]. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned
.
Affiliated Companies:
Affiliated Companies: AmerisourceBergen Services Corporation