Digital Testing Specialist

As a leading bank, SouthState has been providing financial solutions to individuals, families, and businesses for more than 100 years.

SouthState team members strive to create remarkable experiences while building meaningful and lasting relationships. We are proud to be a reflection of the communities we serve, and our team members share core values that make SouthState a great place to bank, and a great place to work.

SUMMARY/OBJECTIVES

South State Bank is embarking on a strategic journey to transform how we interact with our customers in the digital world. This Testing Specialist position will be critical to our success by collaborating with project team members and outside consultants (as needed) to develop and execute testing activities related to these key strategic initiatives. The role of the Digital Testing Specialist will be to plan, design, deploy, and manage effective test planning and performance for user acceptance related to the Digital Systems, features, and functionality. This person will apply proven analytical and problem-solving skills to help manage systems or software application issues through careful testing to maximize the benefit of our channels.

ESSENTIAL FUNCTIONS

• Manage the translation of business requirements and use cases into test conditions and ensure expected results for product, performance, user acceptance, and operational acceptance testing are well defined. 
• Evaluate, plan, design, develop, and deploy testing techniques for digital initiatives as required. 
• Develop and execute test scripts, cases, and scenarios that will determine optimal system performance according to specifications and defined expected results
• Manage testing activities in a manner to ensure that the solution delivery meets business requirements and project goals, fulfill end-user requirements, and identify and resolve application issues applicable to deployed technology. 
• Determine and orchestrate all types of application testing such as: system, unit, regression, load, and acceptance testing methods. 
• Manage delivery and collection of formal test findings/results from testing resources to discover and resolve defects, bugs, errors, configuration issues, and interoperability flaws. 
• Collaborate with project team members, outside consultants, analysts, and application owners to develop test strategy and plans for digital initiatives. 
• Produce and present testing status reports and documentation for all testing efforts, results, activities, data, issue logging, and tracking as required for CAB, Audit and SOX requirements. 
• Provide proactive communication to project stakeholders related to project testing results/findings, their risks and the steps being taken to mitigate these risks.

Business

• Contribute to in-depth end-user reviews for digital solution and related dependencies. 
• Cultivate and disseminate knowledge of testing best practices. 
• Adhere to existing processes/standards including the system development life cycle (SDLC), business technology architecture, risk and production capacity guidelines and escalate issues as required. 

Professional

• Serve as a resource for change enablement by embracing change and championing new ideas/opportunities, demonstrating knowledge expertise and training and performance support needs.  
• Ensure all CAB requirements are met as expected 
• Prioritize and manage own workload to deliver quality results and meet timelines. 
• Support a positive work environment that promotes service to the business, quality, innovation, and teamwork and ensure timely communication of issues/ points of interest. 
• Participate in knowledge transfer within the team and business units.
• Establish effective relationships across multiple business, technology partners, and project members. 
• Effectively communicate ideas and concepts both verbally and in writing. Select and use appropriate communication method and style; keep others adequately informed. 
• Successful in creating confidence in the department and division value to the organization with the lines of business within the bank, team members and business stake holders. 
• Create a positive atmosphere of inspiration for others that aligns with South State Bank’s community and corporate values. 

OTHER DUTIES 

• Accepts other duties as assigned.
   

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

COMPETENCIES

• Ability to facilitate relations between business partners and on project teams specifically related to test planning and performance. 
• Develop sound knowledge of the digital solution and the related technical environment and applications supported. 
• Ability to lead conversations with business and technical partners around test planning and coordination. Can conform to shifting priorities, demands, and timelines through analytical and problem-solving capabilities. 
• Ability to leverage interpersonal, written, and oral communication skills to ensure proper performance of test planning and performance by business, technology partners, and outside consultants.
• Adept at leading testing status meetings with project members and creating, distributing, and presenting (where needed) associated reporting.
• Solid leadership skills. 
• Acts as a resource and leader for the project team and the business. 
• Experience at working both independently and in a team-oriented, collaborative environment. 
• Knowledge of bank and project, business analysis, and testing methodologies. 
• Ability to read communication styles of team members, and contractors who come from a broad spectrum of disciplines. 
• Adept at conducting research into project-related issues and products. 
• Must be able to learn, understand, and apply new technologies. 
• Possess excellent organizational skills and is detail oriented. 
• Exhibit good listening, comprehension, questioning and people skills. 
• Demonstrate consideration, understanding, courtesy, tact, empathy & concern in the appropriate time and format. 
• Support the operating model; understand how own responsibilities fit within the context of other areas and the organization; think and reach outside the silo to ensure testing success. 
   

Qualifications, Education, and Certification Requirements

• Education: College degree preferred but not required.
• Experience: 5+ year banking; Three (3) years related experience, ideally supporting online banking or mobile banking solutions preferred but not required. Additionally, three (3) years related experience in test/quality assurance , change management, environment management and project management preferred.
• Knowledge: Demonstrated experience in testing and relationship management.
• Certifications/Specific Knowledge: Preferred ITIL, PMP, CAP-M, helpful but not required MS Office tools, particularly Excel, PowerPoint, Visio, Word, SharePoint & Salesforce;

TRAINING REQUIREMENTS/CLASSES

Required annual compliance training, New Employee Orientation

PHYSICAL DEMANDS