Digital Risk and Control Manager - Executive Director

As a Digital Risk and Control Manager – Lead, you will drive risk management and control oversight for digital product banking products & experiences. You will support Product Managers in transforming digital experiences, advising on operational risks, and enabling teams to deliver innovative products powered by traditional AI, generative AI, and agentic AI capabilities. Your leadership will ensure superior customer outcomes while maintaining a robust controls environment that safeguards the firm's safety, stability, and resilience. 

Key Responsibilities

• Oversee risks and controls as part of the first line of defense, identifying weaknesses, recommending improvements, and educating the business on risk posture across the digital product ecosystem—including initiatives leveraging traditional AI, generative AI, and agentic AI.
• Develop and execute strategies across control frameworks, designing effective end-to-end control solutions for technology builds in collaboration with stakeholders.
• Foster a culture of partnership, collaboration, and transparency with product teams and other functions, serving as a subject matter expert and escalation point for control obligations.
• Provide leadership support for the end-to-end execution of the Control and Operational Risk Evaluation (CORE), embedding controls into the product development lifecycle to reduce financial loss, regulatory exposure, and reputational risk.
• Lead and motivate a team to minimize financial loss, regulatory exposure, and reputational risk, while providing feedback and training on risk concepts to support innovative digital experiences.
• Identify, quantify, communicate, and manage business risks, providing resolution recommendations and pinpointing root causes and key themes.
• Collaborate with Product teams to develop creative risk management solutions that enhance customer experience and ensure effective, sustainable controls.

• Advise and educate partners on risk identification and control design to deliver innovative experiences within risk appetite, especially for products utilizing advanced AI capabilities.

  
  

Required Qualifications, Capabilities and Skills

• 15+ years of risk & controls management or relatable experience, supporting the development of digital products (emphasis on Traditional AI, Generative AI, and Agentic AI) with a strong ability to evaluate adequacy of business risk and control environment.
• Exceptional leadership, organizational, problem solving, and analytical skills; solid critical thinking and analysis in technical scenarios; attention to detail and ability to synthesize large amounts of data and formulate creative and innovative solutions to complex problems.
• Ability to think from first principles, take innovative approaches to address user needs, and work effectively in highly agile environments, delivering value amidst uncertainty and continuous change.
• Strong presentation skills, including generating presentations and effectively communicating to senior management.
• Experience working in financial services or a highly regulated industry.
• Comfortable working with modern collaboration tools like Jira, Confluence, Teams, etc.

• Able to work autonomously to affect change—flexible, adaptable to shifting priorities; manages competing priorities to achieve the most effective result in a fast-paced, results-driven environment.

  
  

Preferred Qualifications, Capabilities and Skills

• Experience working with Data, AI, and CRM products strongly preferred.
• Experience and familiarity with the Product Operating Model and Product Development Lifecycle.
• Experience leading and developing teams to achieve organizational goals.
• Experience working in a matrix management model across globally diverse, virtual teams to deliver strategic initiatives and commitments, ideally leveraging product and Agile principles.
• Exceptional networking, interpersonal, collaboration, openness, and relationship-building skills.