About the Role
What You'll Do
- Design, build, and manage surveys in Qualtrics, including logic, distribution, and reporting.
- Analyze and synthesize survey and user research findings into actionable UX and content recommendations.
- Pull and format standard reports and dashboards from Qualtrics data.
- Partner with digital team members to translate research insights into site or product improvements.
- Support other research or feedback tools as needed, such as analytics platforms and usability testing tools.
- Draft high-quality correspondence, reports, and other materials for internal teams and clients.
- Communicate directly with clients and external partners to implement strategies and tactics.
- Draft project plans and track project activities, timelines, and quality reviews.
- Provide client service support through regular monitoring and reporting, timeline management, quality control, and client touchpoints.
- Collaborate with teammates to proactively address challenges and solve problems.
- Attend and contribute to internal and external meetings, including taking actionable notes and handling scheduling and logistics.
- Participate in new business activities, including research and proposal preparation.
- Contribute to organic growth.
What You'll Bring
- Bachelor's degree in communications, public health, or a related field.
- 1–3 years of experience in digital role(s).
- 1+ years of hands-on experience configuring and administering Qualtrics.
- Familiarity with UX or accessibility concepts.
- Strong written and verbal communication skills.
- Excellent interpersonal and multidisciplinary project skills.
- Ability to work collaboratively on a team and with key stakeholders and clients.
- An action-oriented, organized, proactive, and adaptable approach.
- Proven ability to meet deadlines and manage multiple projects simultaneously.
- Demonstrated attention to detail and commitment to customer service.
- Government contracting experience is a plus
Why Join Our Team?
Where You'll Work
Remote with occasional in-person collaboration days
If you’re near one of our Altarum or Palladian offices (Silver Spring, MD; or Novi, MI), you’ll be Hybrid and will join us in person one day every other month (6 times per year) for a fun, purpose-driven Collaboration Day. These days are filled with creative energy, meaningful connection, and team brainstorming.
Non-local employees will join these days virtually and may be asked to join us occasionally in-person.
Work Eligibility & Requirements
- Candidates must be currently eligible to work in the United States; sponsorship is not available.
- All work must be performed within the continental U.S. for the duration of employment, unless required by contract.
- Ability to work core hours aligned with Eastern Time, unless otherwise approved by your manager.
- Remote employees must maintain a dedicated, ergonomically appropriate workspace free from distractions, with reliable internet and a mobile device that supports efficient work.
- Travel Requirements: <10%
Altarum is a nonprofit organization focused on improving the health of individuals with fewer financial resources and populations disenfranchised by the health care system. We work primarily on behalf of federal and state governments to design and implement solutions that achieve measurable results. We combine our expertise in public health and health care delivery with technology development and implementation, practice transformation, training and technical assistance, quality improvement, data analytics, and applied research and evaluation. Our innovative solutions and proven processes lead to better value and health for all.
Altarum is an equal opportunity employer that provides employment and opportunities to all qualified employees and applicants without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, or any other characteristic protected by applicable law.
Skills Required
- Bachelor’s degree in communications, public health, or a related field
- 1–3 years of experience in digital roles
- At least 1 year of hands-on experience configuring and administering Qualtrics
- Familiarity with UX or accessibility concepts
- Strong written and verbal communication skills
- Excellent interpersonal and multidisciplinary project skills
- Ability to collaborate with teams, stakeholders, and clients
- Organized, proactive, adaptable, and action-oriented work approach
- Ability to meet deadlines and manage multiple projects simultaneously
- Attention to detail and commitment to customer service
- Current eligibility to work in the United States without sponsorship
- Ability to perform all work within the continental United States
- Ability to work core hours aligned with Eastern Time
- Government contracting experience
What We Do
Altarum is a nonprofit research and consulting organization that creates and implements solutions to advance health among at-risk and disenfranchised populations. We're driven to solve tough problems for the greater good, and we do so by working closely with government insurance programs to conceive of and implement improvements to address the unique population health challenges of their beneficiaries. Our solutions are holistic, enabled by technology, and intently focused on prevention and appropriate care. From low-income children to frail elders, we help the most vulnerable in society, those whose health is negatively impacted by social determinants. Our wholly-owned subsidiary, Palladian Partners, expands on this work through health communications. Altarum has a dynamic and entrepreneurial culture, a purpose-driven mission, and a firm commitment to diversity and inclusion. We're also making an outsize impact in our work with some of the most influential institutions in health and health care. Our work environment is friendly and our benefits package generous. Ready to check out our opportunities?
