Digital Project Adoption Lead

Posted 23 Days Ago
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Paris, Île-de-France, FRA
Hybrid
Mid level
Agency • Design
The Role
Lead rollout of digital transformation adoption: design and deliver trainings and communications, build and maintain adoption toolkits, run an AI ambassador network, engage users directly, track adoption and barriers, coordinate user requests and escalations, and support executive reporting across agencies and internal stakeholders.
Summary Generated by Built In

CONTEXT

Created in 2017, The Independents is an entrepreneur-driven community of industry-leading experts, delivering global, connected solutions for luxury, fashion and lifestyle businesses to become culture brands. The Independents brings together a unique, future-fit ecosystem of services for ambitious businesses who seek to impact global culture around 3 key pillars:

  • Experience: Atelier Athem, Atelier Lum, Bureau Betak, INCA, K2, Kennedy, Kitty Events, Prodject, We are Ona, TI Productions

  • Communication, Strategy & influence: 2x4, Ctzar, Karla Otto, Lefty, Lucien Pages, Sunshine, The Qode

  • Content: Bureau Béatrice, Bureau Future, Kitten, Sunshine, Terminal 9 Studios, Phantasm Group

The Independents is rolling out a transformation program (AI use cases, tech developements, Gemini Enterprise, …), which is entering its deployment phase: training, toolkits, adoption tracking, and agency-by-agency change support.

We need someone to support the team on the rollout, working alongside the strategy, tech teams, HR and agencies.

MISSIONS

Training & enablement on digital projects

- Design and run the training and communication strategy per user profile / agencies (strategy, roadmap, plan…)

- Build and maintain the adoption toolkit (guides, use case cards, quick reference materials, videos, …) in a format agency teams will use

- Own the communications and training calendar (launch, toolkit send, pulse checks, follow-up nudges)

AI Ambassador network and agency relationship

- Run the ambassador network on use case deployment: brief, support, and keep them engaged across agencies

- Sit in front of users directly: run sessions, answer questions…

Adoption tracking and support

- Track adoption (usage, pulse surveys, barriers) and feed blockers back to the Core Team

- Manage and coordinates requests from users and escalate technical or licensing issues

- Support to executive reporting on transformation

KEY STAKEHOLDERS

- Chief of Staff/Tranformation

- Chief IT Officer

- Tech Director

- Digital Project Manager (direct line)

- Agencies

PROFILE

- 3-5 years experience in project management and/or change management

- Both fluent in English and in French required

- Genuine interest in digital and AI without necesarly developing technical skills; comfortable working alongside IT/Tech stakeholders and picking up broader transformation topics over time. Quite good understanding of Google Suite is a plus

- Structured, organized, comfortable owning a calendar of deliverables (trainings, comms, toolkits) end-to-end

- Proactive, autonomous: brings ideas and solutions

- Comfortable building presentation materials independently (decks, toolkits, training content, videos) and delivering oral presentation

- Experience in working closely with agency or luxury environments is a plus

Skills Required

  • 3-5 years experience in project management and/or change management
  • Fluent in English and French
  • Genuine interest in digital and AI; comfortable collaborating with IT/Tech stakeholders
  • Good understanding of Google Suite
  • Structured and organized; able to own a calendar of deliverables end-to-end
  • Proactive and autonomous; brings ideas and solutions
  • Able to build presentation materials (decks, toolkits, training content, videos) and deliver oral presentations
  • Experience working closely with agencies or in luxury environments
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The Company
1,200 Employees
Year Founded: 2017

What We Do

The Independents is a global marketing, design, and communications group serving leaders across the luxury and lifestyle sectors. It brings together specialized creative partners and combines innovation, culture, technology, and collaborative expertise to develop results-driven solutions for ambitious brands. Its capabilities span brand experience, strategy, design, production, and communications, helping clients build distinctive identities and connect more effectively with audiences worldwide.

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