Own the web experience roadmap and personalization outcomes, turning insights into measurable releases.
Join a team shaping modern digital experiences for clients across key online journeys. You will own outcomes that improve clarity, speed, and relevance across the AU web experience, including personalization. This role blends product discipline with hands on delivery, partnering closely with engineering, design, content, analytics, and marketing. You will have the autonomy to ship meaningful improvements and the support to scale what works across the region. If you enjoy turning ambiguity into simple, high quality experiences, this role is built for you.
As a Senior Associate Digital Product Owner, Web Experience and Personalization in the Asia Pacific Web and Mobile team, you own the AU web experience roadmap across priority journeys and core site capabilities. You translate business and client needs into a clear backlog, then drive delivery from discovery through release and iteration. You partner with marketing, marketing technology, and global platform teams to deliver personalization and journey improvements that are measurable and compliant. You balance strategic uplift with fast, practical execution across a matrixed regional and global model. You help progress responsible AI and automation opportunities that improve client experience and delivery efficiency.
Job Responsibilities
- Own the AU web roadmap for priority client journeys and core site capabilities.
- Partner with engineering, design, content, brand, and analytics to deliver consistent, accessible, on brand experiences.
- Translate business needs into clear user stories, acceptance criteria, and success metrics.
- Lead backlog management, including prioritization, sequencing, and delivery readiness standards.
- Drive delivery from discovery through build, testing, release, and iteration.
- Coordinate cross functional release planning, launch readiness, and post release monitoring.
- Manage risks, dependencies, and decision points, escalating early when needed.
- Partner with Sales and Marketing to convert frontline insights into well scoped problems and outcome based initiatives.
- Shape and deliver personalization journeys, aligning segmentation intent, content needs, and measurement.
- Establish practical operating practices to run, maintain, and improve personalization over time.
- Identify and progress responsible AI and automation opportunities that improve workflows and client outcomes.
Required Qualifications, Capabilities, and Skills
- 5 to 8 years of experience in digital product management or product ownership focused on web experience delivery.
- Demonstrated experience owning a backlog and driving delivery from discovery to release.
- Strong understanding of core web technologies, including HTML, and the ability to write clear, testable requirements.
- Experience working with engineering teams on multi device and multi browser delivery and testing.
- Proven stakeholder management skills across product, technology, marketing, design, content, and analytics.
- Ability to define success metrics, interpret performance data, and use insights to prioritize iteration.
- Working knowledge of analytics and tagging fundamentals.
- Working knowledge of experimentation and search engine optimization fundamentals.
- Experience delivering in a matrixed environment across time zones.
- Strong communication skills in English, written and verbal.
- Ability to operate with sound risk awareness and deliver compliant, high quality outcomes.
Preferred Qualifications, Capabilities, and Skills
- Experience with a modern content management system used for enterprise websites.
- Experience delivering digital personalization, including segmentation, targeted journeys, and experimentation
- Background in asset management, wealth, or broader financial services digital journeys.
- Experience working in a multinational company or regulated financial institution.
- Experience collaborating with global platform teams within shared design and engineering standards.
- Experience improving delivery with AI or automation, with responsible governance and validation practices.
Skills Required
- 5 to 8 years of experience in digital product management or product ownership focused on web experience delivery.
- Demonstrated experience owning a backlog and driving delivery from discovery to release.
- Strong understanding of core web technologies, including HTML, and the ability to write clear, testable requirements.
- Experience working with engineering teams on multi device and multi browser delivery and testing.
- Proven stakeholder management skills across product, technology, marketing, design, content, and analytics.
- Ability to define success metrics, interpret performance data, and use insights to prioritize iteration.
- Working knowledge of analytics and tagging fundamentals.
- Working knowledge of experimentation and search engine optimization fundamentals.
- Experience delivering in a matrixed environment across time zones.
- Strong communication skills in English, written and verbal.
- Ability to operate with sound risk awareness and deliver compliant, high quality outcomes.
- Experience with a modern content management system used for enterprise websites.
- Experience delivering digital personalization, including segmentation, targeted journeys, and experimentation.
- Background in asset management, wealth, or broader financial services digital journeys.
- Experience working in a multinational company or regulated financial institution.
- Experience collaborating with global platform teams within shared design and engineering standards.
- Experience improving delivery with AI or automation, with responsible governance and validation practices.
JPMorganChase Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about JPMorganChase and has not been reviewed or approved by JPMorganChase.
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Healthcare Strength — Medical, dental, vision, and mental health coverage are comprehensive, with on-site clinics, preventive care, and specialized supports such as maternity nurse guidance and fertility treatments. Wellness activities can help offset copays and out-of-pocket costs, reinforcing the perceived strength of health benefits.
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Retirement Support — A 401(k) with dollar-for-dollar matching and additional automatic pay credits reflect strong employer-backed retirement savings. An employee stock purchase plan and related financial programs further bolster long-term financial support.
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Leave & Time Off Breadth — Paid time off, sick time, holidays, and generous parental leave are provided alongside family medical leave and adoption/fertility assistance. Additional programs like caregiver support and volunteer time off expand the breadth of time-away options.
JPMorganChase Insights
What We Do
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products. Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com. ©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.
Why Work With Us
Our technologists work on a diverse range of solutions that include strategic technology initiatives, big data, mobile, electronic payments, machine learning, cybersecurity, enterprise cloud development, and other state-of-the-art technologies.
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