Digital Print Applications Engineer and Technical Trainer

BHS Corrugated is seeking a Digital Print Applications Engineer and Technical Trainer to join our growing team in our Charlotte, NC facility!
Summary:
As a Digital Print Applications Engineer & Technical Trainer at BHS Corrugated North America, you will play a crucial role in ensuring the successful implementation, operation, and maintenance of our digital printing solutions. Reporting directly to the Digital Print Service Manager, you will be responsible for the deployment and troubleshooting of digital printers at customer sites across North America. Your role will encompass the development and execution of comprehensive training sessions for operators and service technicians, both at customer locations and at dedicated BHS training facilities. In addition to supporting the initial setup and operation of digital printers, you will provide ongoing support to sustain optimal performance post-installation. Your expertise will help ensure that customers are fully equipped to leverage our digital printing technologies effectively, enhancing their operational efficiency and satisfaction with our products.
This position requires extensive travel within the US, Canada, and Mexico at short notice to support our client base. This is a hybrid position in Charlotte, NC and requires less than 75% travel. Candidates not within a reasonable commuting distance of Charlotte, NC will not be considered. 
Responsibilities:

• Implement and configure digital printers at customer sites.
• Perform troubleshooting and technical support to resolve any issues that arise.
• Develop and execute operator and technician training sessions at various locations, including customer sites and BHS training facilities.
• Offer sustained customer support and follow-up post-installation to ensure continued satisfaction and performance.
• Collaborate closely with the Digital Print Service Manager and other internal teams to deliver exceptional service and support.
• Conduct feasibility tests, evaluate, and optimize print quality through close collaboration with our customers, suppliers, and technical developers.
• Demonstrate strong self-motivation and initiative, consistently setting and achieving personal goals without requiring external supervision.
• Other duties as required
• This role will serve as the subject matter expert on Digital Printers for BHS service and training.
• This role demands a blend of technical expertise, excellent communication skills, and a customer-focused approach to ensure that our digital printing solutions meet and exceed client expectations.

Responsibilities:

• Bachelor’s degree, or equivalent experience.
• Willingness to travel within the US, Canada, and Mexico approximately 75% of the time and on short notice.
• Strong aptitude in both electrical and mechanical systems.
• Team-oriented with excellent skills in collaborating with customers, subcontractors, and colleagues.
• Proficiency with basic computer functions, including the full Office suite.
• Ability to assist with equipment installations.
• Capability to perform independent, successful interventions.
• Quick learner with the ability to master proprietary software and adapt in a fast-paced environment.
• Physical capability to stand, walk, bend, and twist for extended periods; safely lift and maneuver objects up to 30 pounds; navigate equipment; use ladders and stairs; and work effectively in varying temperature conditions at customer sites.
• Experience with corrugating machinery is a plus, but not required.
• Knowledge of E-Plan and Bosch Rexroth IndraWorks DS is an advantage.
• Programming skills in Siemens S7, TIA Portal (SCL), drive and control technology are desirable
• Experience working with large format digital printing equipment, specifically AGFA printheads, is a plus, but not required

Pay & Benefits:
This is a full-time position offering a salary of $90k - $102k plus benefits as seen below:

• Medical, Dental, Vision and Insurance
• Company-Paid Life Insurance
• Company-Paid Short-Term Disability Insurance
• Company-Paid Long-Term Disability Insurance
• Generous 6% 401(k) Match
• Vacation / Paid Time Off
• Tuition Reimbursement
• Legal Assist and ID Theft
• Employee Assistance Program

 
About BHS:
BHS is the world’s largest provider of solutions for the corrugated industry. We are a privately-owned company, headquartered out of Germany, with more than 50 years in the corrugated industry. BHS has been in North America for 30 years, primarily focusing on the sales and service of corrugated equipment.