The Role
Analyze and document digital operations; collaborate with product, technology, risk, and operations teams to optimize workflows; monitor KPIs; implement process improvements; ensure regulatory compliance; prepare leadership reports; support digital transformation projects and stakeholder alignment.
Summary Generated by Built In
Job Summary & Responsibilities
The information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job
Pinnacle is an Equal Opportunity Employer committed to fostering an inclusive work environment.Preferred Qualifications
Minimum Experience: minimum of 10 years of experience in digital operations, business analysis, or related areas;
Required Knowledge, Skills & Abilities: strong analytical and problem-solving skills; proven ability to manage multiple projects and initiatives; excellent communication and stakeholder management abilities; proficiency in Microsoft Office Suite and digital operations tools; experience with digital process optimization and implementation preferred. Professional office environment; prolonged periods of sitting and computer work; effective verbal and written communication required; minimal travel for meetings or training; collaborative, team-oriented setting; reasonable accommodations available for individuals with disabilities.
Job Summary:
The Digital Operations Analyst is responsible for analyzing, optimizing, and supporting digital operations to drive efficiency, enhance client experience, and support organizational growth. This role collaborates with cross-functional teams to identify operational opportunities, implement process improvements, and ensure alignment with strategic objectives and regulatory requirements.
Job Duties and Responsibilities:
The Digital Operations Analyst is responsible for analyzing, optimizing, and supporting digital operations to drive efficiency, enhance client experience, and support organizational growth. This role collaborates with cross-functional teams to identify operational opportunities, implement process improvements, and ensure alignment with strategic objectives and regulatory requirements.
Job Duties and Responsibilities:
- Analyze and document digital operational processes and workflows; collaborate with product, technology, risk, and operations teams to optimize digital operations; monitor and report on key performance indicators for digital initiatives; identify and implement process improvements to enhance operational efficiency; ensure compliance with regulatory requirements and internal policies; prepare reports and presentations for senior leadership; support digital transformation and innovation projects; contribute to special projects and process improvements; build relationships with internal stakeholders to drive strategic alignment.
The information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job
Pinnacle is an Equal Opportunity Employer committed to fostering an inclusive work environment.
Minimum Education: Bachelor's degree in Business, Information Technology, Finance, or a related field;
Minimum Experience: minimum of 10 years of experience in digital operations, business analysis, or related areas;
Required Knowledge, Skills & Abilities: strong analytical and problem-solving skills; proven ability to manage multiple projects and initiatives; excellent communication and stakeholder management abilities; proficiency in Microsoft Office Suite and digital operations tools; experience with digital process optimization and implementation preferred. Professional office environment; prolonged periods of sitting and computer work; effective verbal and written communication required; minimal travel for meetings or training; collaborative, team-oriented setting; reasonable accommodations available for individuals with disabilities.
Skills Required
- Bachelor's degree in Business, Information Technology, Finance, or related field
- Minimum of 10 years of experience in digital operations, business analysis, or related areas
- Strong analytical and problem-solving skills
- Proven ability to manage multiple projects and initiatives
- Excellent communication and stakeholder management abilities
- Proficiency in Microsoft Office Suite and digital operations tools
- Experience with digital process optimization and implementation
- Effective verbal and written communication
Synovus Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Synovus and has not been reviewed or approved by Synovus.
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Parental & Family Support — Fully paid 12‑week parental and adoption leave is highlighted for eligible mothers and fathers, indicating strong support for family needs. This policy is repeatedly positioned as a standout element of the package.
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Leave & Time Off Breadth — PTO is available from the first day of service and scales with tenure, pointing to accessible and growing time‑off availability. Company materials indicate companywide PTO policies rather than ad‑hoc discretion.
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Equity Value & Accessibility — An employee stock purchase plan includes a 15% company match on contributions (up to a 7% cap by service), providing accessible equity participation beyond base pay. This feature is presented as a notable value‑add in the package.
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The Company
What We Do
Synovus is a full-service, top-performing mid-cap bank with over $57 billion in assets and $7.3 billion in capital and has been named one of Newsweek’s Most Trustworthy Companies. Our purpose is to enable people to reach their full potential, and we pursue that aspiration in all the communities we serve across the Southeast and beyond. Whether you’re a prospect, client, or team member, we know you have goals you want to reach. We’ll help you get there
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