Digital Operations & AI Program Manager

At Interactive Strategies, we believe AI is about to fundamentally change how nonprofits and associations create impact, and we're helping lead that shift. We work with some of the country's most recognized mission-driven organizations to put AI to work in ways that are practical, responsible, and real. We're looking for a Digital Operations & AI Program Manager to help us implement, scale, and deliver on the AI innovation already underway. 

This is a first-of-its-kind role at the agency, one that sits at the intersection of operational excellence and AI innovation. You'll work with our AI innovation team – comprised of strategists, designers, marketers and technologists – to help shape how we adopt and scale AI across the organization and for our clients. You’ll also help keep people, projects, and platforms running smoothly. If you get genuine satisfaction from clean systems and organized timelines and you're energized by the practical possibilities of AI, we'd love to talk. 

What you’ll do 

This role is roughly split between digital operational support (~60%) and AI program ownership (~40%), though the balance will shift as the AI practice matures. 

Digital Operations 

• Support weekly resource planning by auditing data, flagging capacity gaps, and coordinating staffing adjustments 

• Maintain clean, reliable operational data in HubSpot and Teamwork, ensuring accuracy across project timelines, time tracking, and pipeline data 

• Coordinate with vendors, track contracts, and support administrative and cross-functional operational requests 

• Provide project management on internal initiatives, company goals, and rolling out client-wide programs 

• Support process improvement initiatives and facilitate retrospectives for web redesigns and marketing campaigns; document and track improvement actions 

• Assist project managers with day-to-day ops needs as they arise 

• Help systematize forecasting inputs and PM opportunity reporting to improve revenue predictability 

AI Program Management 

• Work closely with our Lead Strategist, AI & Innovation, to manage the agency’s AI intake and prioritization process — keeping initiatives scoped, tracked, and moving forward with clear ownership and defined outcomes 

• Help evolve the agency’s AI roadmap as priorities and capabilities shift, ensuring alignment with operational and client service goals 

• Manage end-to-end project management of AI initiatives, including budgeting, resourcing, timelines, and stakeholder accountability 

• Keep the agency’s AI knowledge base current and useful — tools, initiatives, and learnings organized and accessible across teams 

• Coordinate and facilitate the agency’s AI working group and related stakeholder meetings, including agenda development, status tracking, and cross-team communication 

• Evolve repeatable frameworks for operationalizing AI solutions across internal workflows and client-facing services 

• Partner with strategy, development, UX, and account services teams to keep AI initiatives connected to broader agency and client priorities 

• Support the development of AI-enabled service offerings, helping translate capabilities into scalable, client-ready solutions

Skills & qualities you bring to the table 

• You’re organized, proactive, and love helping others stay on track 

• You can shift comfortably between tactical execution and higher-level coordination, sometimes in the same afternoon 

• You communicate clearly and know how to get to the point — kindly 

• You notice the small details without losing sight of the big picture 

• You love clean systems and are always looking for ways to improve how things work 

• You’re genuinely curious about AI — not just the hype, but the practical applications that make teams more effective 

• You're skilled at influencing across teams and functions, earning trust and alignment without relying on formal authority 

• You’re a smart, analytical thinker who can connect data to decisions 

• You’re comfortable operating with ambiguity and building structure where there isn’t any yet 

• You’re able to pick up and adapt to new technologies quickly 

• You’re energized by variety — no two weeks looking exactly the same doesn’t stress you out, it motivates you 

Qualifications 

• 3+ years of experience in operations, project management, or program coordination — digital agency or consulting background a plus; we’re open to exceptional candidates a few years out who can demonstrate the PM maturity this role requires 

• Strong analytical thinking and expertise in working with data, spreadsheets, and operational reporting 

• Familiarity with platforms like HubSpot, Teamwork, and Slack 

• Hands-on experience with AI tools such as ChatGPT or Claude, and genuine curiosity about applying them to real operational problems 

• Experience with or interest in workflow automation tools such as n8n is a strong plus 

• Comfortable owning tasks and small projects independently, meeting deadlines, and working across teams without heavy direction 

• Strong written communication and the ability to present ideas clearly to both peers and leadership 

• Experience building or improving internal processes, documentation, or operational systems is a plus 

• Familiarity with prompt engineering, AI program management, or AI tool evaluation is a plus — but we’re happy to help develop this 

We have a simple motto when it comes to company culture, "Everyone deserves to come to work and be happy." This means a few things: (1) we care as much about quality as we do about budgets, (2) we find the strengths in each employee and nurture them, (3) we encourage a culture that values innovation and creative freedom, and (4) we want you to have fun while you’re at work. We may be an agency, but we understand that you have a life outside of your job.

We allow our employees creative freedom. We treat them with respect. We value their opinions. In that spirit, we offer the following benefits:

• Company-sponsored health, vision, and dental insurance  

• Pre-tax Flexible Spending Account (FSA)  

• Profit sharing  

• 4 weeks of flexible PTO from day one (5+ weeks at year 3) 

• Company-paid short-term and long-term disability  

• Company-paid life and AD&D insurance  

• 11 paid holidays  

• 401(k) with company match  

• New business referral bonus  

• Professional development opportunities  

• Flexible work schedule  

• Pre-tax DC Metro SmartBenefits

What we offer 

• Salary Range: $80,000–$95,000 (dependent upon experience & skills) 

• Flexible work schedule, including remote work options 

• A beautiful office in Washington, D.C., where local staff go to the office 2x/week   

• Opportunities for mentorship, professional development, and career growth 

• Exposure to a wide range of industries, with a strong focus on nonprofits and associations 

• Access to training, conferences, and networking opportunities

A little about us 

Interactive Strategies is a full-service digital agency based in Washington, DC. We bring together smart strategy, human-centered design, and thoughtful technology to help mission-driven organizations thrive. We work with a wide range of nonprofits, higher ed institutions, and purpose-focused businesses to create digital experiences that matter.