About KPMG in India
KPMG entities in India are professional services firm(s). These Indian member firms are affiliated with KPMG International Limited. KPMG was established in India in August 1993. Our professionals leverage the global network of firms, and are conversant with local laws, regulations, markets and competition. KPMG has offices across India in Ahmedabad, Bengaluru, Chandigarh, Chennai, Gurugram, Jaipur, Hyderabad, Jaipur, Kochi, Kolkata, Mumbai, Noida, Pune, Vadodara and Vijayawada.
KPMG entities in India offer services to national and international clients in India across sectors. We strive to provide rapid, performance-based, industry-focused and technology-enabled services, which reflect a shared knowledge of global and local industries and our experience of the Indian business environment.
ResponsibilitiesServiceNow ITOM, CMDB & ITAM Architect
Job Title: ServiceNow ITOM, CMDB & ITAM Architect
Experience: 9–14 Years
Location: Pan India
Role Overview:
We are looking for an experienced ITOM, CMDB & ITAM Architect to design and implement enterprise-level solutions that optimize IT operations, asset management, and configuration data accuracy. The ideal candidate will have strong expertise in ServiceNow or similar platforms, with a deep understanding of ITIL processes and best practices.
Key Responsibilities:
- Architecture & Design:
- Define and implement architecture for CMDB, ITOM, and ITAM modules.
- Design scalable solutions for Discovery, Service Mapping, Event Management, and Asset Management.
- Implementation & Integration:
- Configure and customize CMDB, ITOM, and ITAM modules on ServiceNow or equivalent platforms.
- Integrate CMDB with ITSM, ITAM, procurement, and financial systems.
- Governance & Compliance:
- Establish CMDB governance, data quality standards, and reconciliation processes.
- Implement ITAM policies for license compliance, audit readiness, and cost optimization.
- Monitoring & Optimization:
- Develop dashboards for CMDB health, ITOM performance, and asset utilization.
- Optimize discovery schedules, service mapping accuracy, and asset lifecycle processes.
- Stakeholder Collaboration:
- Work with IT and business teams to gather requirements and deliver solutions.
- Provide technical leadership and guidance to implementation teams.
Required Skills & Qualifications:
- Experience: 10–12 years in ITOM, CMDB, and ITAM domains, with at least 5 years in architecture/design roles.
- Technical Expertise:
- Strong knowledge of ITIL framework and best practices.
- Hands-on experience with ServiceNow CMDB, Discovery, Service Mapping, Event Management, ITAM (SAM/HAM).
- Proficiency in integrations, workflows, and automation.
- HLA, Cloud cost management, Metric Intelligence, Event management (good to have), CSDM, etc.. and ITAM also in CMDB/ITOM
- Soft Skills:
- Excellent communication and stakeholder management skills.
- Strong analytical and problem-solving abilities.
Preferred Certifications:
- ServiceNow Certified Implementation Specialist (Discovery / ITOM / ITAM)
- ITIL Expert or Managing Professional
- SAM Professional or equivalent
Education : ME/MTech/BE/BTech/MCA/BCA/MSC/BSC with min of 6+ Years of relevant experience.
Equal employment opportunity information
KPMG India has a policy of providing equal opportunity for all applicants and employees regardless of their color, caste, religion, age, sex/gender, national origin, citizenship, sexual orientation, gender identity or expression, disability or other legally protected status. KPMG India values diversity and we request you to submit the details below to support us in our endeavor for diversity. Providing the below information is voluntary and refusal to submit such information will not be prejudicial to you.
Skills Required
- 10-12 years in ITOM, CMDB, and ITAM domains with at least 5 years in architecture/design roles.
- Hands-on experience with ServiceNow CMDB, Discovery, Service Mapping, Event Management, and ITAM (SAM/HAM).
- Strong knowledge of ITIL framework and best practices.
- Proficiency in integrations, workflows, and automation (integrating CMDB with ITSM, procurement, financial systems).
- Experience establishing CMDB governance, data quality standards, and reconciliation processes.
- Experience implementing ITAM policies for license compliance, audit readiness, and cost optimization.
- Education: ME/MTech/BE/BTech/MCA/BCA/MSC/BSC (minimum relevant experience required).
- Excellent communication and stakeholder management skills.
- ServiceNow Certified Implementation Specialist (Discovery / ITOM / ITAM), ITIL Expert or Managing Professional, SAM Professional (preferred).
- Familiarity with CSDM, cloud cost management, Metric Intelligence, and HLA (preferred).
What We Do
KPMG entities in India are established under the laws of India and are owned and managed (as the case may be) by established Indian professionals. Established in September 1993, the KPMG entities have rapidly built a significant competitive presence in the country. Today we operate from offices across 14 cities including in Ahmedabad, Bengaluru, Chandigarh, Chennai, Gurugram, Hyderabad, Jaipur, Kochi, Kolkata, Mumbai, Noida, Pune, Vadodara and Vijayawada. KPMG entities have a domestic client base of over 2700 companies. Our global approach to service delivery helps provide value-added services to clients. Our differentiation is derived from a rapid performance-based, industry-tailored and technology-enabled business advisory services delivered by some of the leading talented professionals in the country. KPMG professionals are grouped by industry focus and our clients are able to deal with industry professionals who speak their language. Our internal information technology and knowledge management systems enable the delivery of informed and timely business advice to clients.
