About KPMG in India
KPMG entities in India are professional services firm(s). These Indian member firms are affiliated with KPMG International Limited. KPMG was established in India in August 1993. Our professionals leverage the global network of firms, and are conversant with local laws, regulations, markets and competition. KPMG has offices across India in Ahmedabad, Bengaluru, Chandigarh, Chennai, Gurugram, Jaipur, Hyderabad, Jaipur, Kochi, Kolkata, Mumbai, Noida, Pune, Vadodara and Vijayawada.
KPMG entities in India offer services to national and international clients in India across sectors. We strive to provide rapid, performance-based, industry-focused and technology-enabled services, which reflect a shared knowledge of global and local industries and our experience of the Indian business environment.
We are looking for a ServiceNow Developer with 4–6 years of experience specializing in IT Operations Management (ITOM) and Event Management. The candidate will be responsible for designing, implementing, and maintaining ITOM solutions, ensuring proactive monitoring, automation, and seamless integration across enterprise systems.
Key Responsibilities
ITOM Development
Configure and customize ITOM modules (Discovery, Service Mapping, Orchestration, Cloud Management).
Implement CMDB population and reconciliation strategies.
Automate workflows for infrastructure and application monitoring.
Event Management
Configure Event Management to capture, normalize, and correlate events from multiple monitoring tools.
Develop alert rules, correlation logic, and remediation workflows.
Integrate Event Management with ITSM processes (Incident, Problem, Change).
Integration & Automation
Build integrations with monitoring tools (e.g., Nagios, SolarWinds, SCOM, Zabbix, Dynatrace).
Develop orchestration workflows for automated remediation.
Ensure smooth data exchange using REST/SOAP APIs and MID Server.
Platform Enhancements
Create custom dashboards and performance analytics for ITOM/Event Management.
Maintain and upgrade ServiceNow instances, ensuring compatibility with new releases.
Apply best practices for coding, testing, and deployment.
Collaboration & Support
Work closely with infrastructure, application, and ITSM teams.
Provide technical guidance during UAT and production rollout.
Document technical designs, workflows, and integration mappings.
Required Skills & Experience
4–6 years of ServiceNow development experience.
Strong expertise in ITOM modules (Discovery, Service Mapping, Orchestration).
Hands-on experience with Event Management configuration and integrations.
Proficiency in JavaScript, Glide API, and ServiceNow scripting.
Experience with CMDB design, population, and reconciliation.
Knowledge of monitoring tools and event correlation strategies.
Familiarity with ITIL processes and alignment with ITOM/ITSM best practices.
Exposure to Agile/Scrum methodologies.
Preferred Skills
ServiceNow CSA (Certified System Administrator) or CIS-ITOM (Certified Implementation Specialist – ITOM) certification.
Experience with cloud integrations (AWS, Azure, GCP).
Exposure to Performance Analytics and reporting
Strong problem-solving and communication skills.
QualificationsEducation : ME/MTech/BE/BTech/MCA/BCA/MSC/BSC with min of 6+ Years of relevant experience.
Equal employment opportunity information
KPMG India has a policy of providing equal opportunity for all applicants and employees regardless of their color, caste, religion, age, sex/gender, national origin, citizenship, sexual orientation, gender identity or expression, disability or other legally protected status. KPMG India values diversity and we request you to submit the details below to support us in our endeavor for diversity. Providing the below information is voluntary and refusal to submit such information will not be prejudicial to you.
Skills Required
- 4-6 years of ServiceNow development experience (note: posting also references min 6+ years)
- Strong expertise in ITOM modules (Discovery, Service Mapping, Orchestration, Cloud Management)
- Hands-on experience with Event Management configuration and integrations
- Proficiency in JavaScript, Glide API, and ServiceNow scripting
- Experience with CMDB design, population, and reconciliation strategies
- Experience integrating with monitoring tools (Nagios, SolarWinds, SCOM, Zabbix, Dynatrace)
- Experience using REST and SOAP APIs and MID Server for integrations
- Familiarity with ITIL processes and ITSM best practices
- Exposure to Agile/Scrum methodologies
- Educational qualification: ME/MTech/BE/BTech/MCA/BCA/MSC/BSC
- ServiceNow CSA or CIS-ITOM certification
- Experience with cloud integrations (AWS, Azure, GCP)
- Exposure to Performance Analytics and reporting
- Strong problem-solving and communication skills
What We Do
KPMG entities in India are established under the laws of India and are owned and managed (as the case may be) by established Indian professionals. Established in September 1993, the KPMG entities have rapidly built a significant competitive presence in the country. Today we operate from offices across 14 cities including in Ahmedabad, Bengaluru, Chandigarh, Chennai, Gurugram, Hyderabad, Jaipur, Kochi, Kolkata, Mumbai, Noida, Pune, Vadodara and Vijayawada. KPMG entities have a domestic client base of over 2700 companies. Our global approach to service delivery helps provide value-added services to clients. Our differentiation is derived from a rapid performance-based, industry-tailored and technology-enabled business advisory services delivered by some of the leading talented professionals in the country. KPMG professionals are grouped by industry focus and our clients are able to deal with industry professionals who speak their language. Our internal information technology and knowledge management systems enable the delivery of informed and timely business advice to clients.
