Digital Marketing Project Manager (CSM)

As a Digital Marketing Project Manager (CSM), you’ll be responsible for developing and nurturing the client-agency relationship through professional, personal, and timely communication, working to maintain a collaborative partnership at all times. In addition, you’ll be responsible for being an extension of our client and coordinating all aspects of project management on our side.

What You’ll Do

You’ll be an important member of the Client Success team, working with our internal marketing teams to deliver all the services we offer to your portfolio of clients. 

Day-to-day work includes:

• Client Relationship: Full ownership of the client-agency relationship in all facets, ensuring nothing falls through the cracks. Display a deep understanding of a client’s business and facilitate team tasks to keep projects driven towards client goals
• Communication: Provide timely client and internal communications
• Project Management: Develop detailed project tasks to guide clients, team members, and project teams to meet the defined objectives
• Team Coordination: Develop and nurture relationships with internal team members to ensure alignment, address conflict, drive motivation and facilitate inspiration
• Meeting Coordination: Organize and prepare meetings, create agendas and recaps, facilitate meetings, take notes, and follow up on action items

Who You Are

You bring a minimum of 2 years of experience in a client-facing role and project management. 

Here’s what we’re looking for:

• Experience managing multiple clients either:
  • In an agency dealing with mid-sized clients, or
  • In-house at a larger company where you deal with multiple departments and answer to multiple individuals
• Management of long-term projects involving multiple people and tasks with varying deadlines
• Experience dealing with multiple industries, especially in B2B verticals, is strongly preferred

Additionally, you have the following:

• Bachelor’s degree in marketing or a related field, strongly preferred
• Basic knowledge of PPC and SEO tactics and common KPIs.
• Intermediate knowledge of general marketing principles.
• Outstanding computer skills
• Excellent written and verbal communication
• Strong organizational skills, the ability to multitask, detail oriented and work independently
• Comfortable with ambiguity - flexible & adaptable with a willingness to learn and ‘roll up your sleeves’ wherever needed

The following experiences are a plus:

• Spanish language fluency a plus
  

WHY WORK AT DOM?

At a mid-sized agency, you can move the needle more than at a larger agency. Plus, you get to be part of a team of talented, hard-working individuals.  We take our ‘No Jerks’ policy seriously here. If you share that same personal policy and live in or want to move to the Greater Pittsburgh region, we want you to apply!

We appreciate the benefits of working remotely and offer a telecommuter-friendly hybrid schedule that allows you to work from home four days per week. We also highly value the benefits of a culture that comes from in-person collaboration, where we can do amazing work while creating long-lasting relationships. That’s why we look forward to having everyone together on Thursdays. 

DOM is in the top 3% of all Google partner agencies worldwide, helping our clients grow their businesses through digital advertising, search engine optimization, creative services, analytics, and a full suite of digital marketing services. Our agency is certified by Microsoft and Semrush with dozens of 5-star reviews on Clutch, G2 and Google.  

Established in 2006, we’re a stable and growing leader delivering excellent results to our clients who say things like:

• “DOM constantly pushes the envelope.  They’re great communicators and are fun to work with, too.”
• “Working with DOM is like working with colleagues who have our company’s best interest at heart.”
• “I’m approached daily by other digital marketing agencies who want to pitch their company to me, but I never consider anyone else.”

We also have rave reviews on Glassdoor and have been voted one of Pittsburgh’s best places to work with employees who say things like:

• “The people are what makes this company great.”
• “You will be appreciated, challenged, and rewarded.”
• “An agency where you can grow with confidence.”

We offer a competitive benefits package that includes health, dental, vision, and short-term disability insurance; 401(k) with company match; and annual profit sharing.

Direct Online Marketing is an Equal Opportunity Employer (EOE).