Where you come in:

We are seeking a full-time team member to join our Performance Strategy team. This individual will support cross-functional teams by setting up Black Crow technology to best practice, generate reporting updates on performance, and recognize performance trends to make optimization suggestions.

What you'll do:

• Utilizing Black Crow and platform best practices, implement Black Crow’s technology on Klaviyo, Attentive and other channel integrations
• Support the Black Crow Customer Success and Sales teams by providing standardized reporting updates on how Black Crow is performing on an as-needed basis, the revenue being driven, and the email/sms list growth generated
• Logging of client performance for internal dashboards and reporting
• Provide solutions to common troubleshooting items involving Black Crow and platform specific items 
• Recognize trends when reviewing platform specific reports and provide recommendations

About you:

• Degree in Marketing or a related field
• At least 1 year of experience at a Saas company, DTC ecommerce brand, or Digital Marketing Agency strongly preferred
• Understanding of basic AND/OR conditional logic 
• Comfortable working with a ticketing system and the ability to prioritize tasks
• Understanding of key performance indicators across common digital marketing channels and how these relate to account health
• Understanding of the digital marketing funnel and common tactics from acquisition through retention
• Experience with Google Sheets, Excel, or Looker a plus
• Experience with owned marketing platforms such as Klaviyo and Attentive a plus
• High attention to detail is a must
• Critical thinking ability to recognize connections between different settings/tactics with the ability to succinctly explain these to stakeholders
• Must be able to work EST hours