Job Description:
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits. We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve. Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
Job Description:
- Execute and oversee Digital Payments operational metrics across Bill Payments and Transfers product(s) ensuring timely and consistent monitoring and reporting across the portfolio.
- Design, enhance, and proactively evaluate metrics and key risk indicators to identify emerging risks, assess control effectiveness, and drive continuous improvement.
- Partner with Product Owners and business stakeholders to develop new metrics and monitoring capabilities that align with evolving products, customer experiences, and risk priorities.
- Lead issue identification, investigation, and resolution efforts when metrics indicate potential problems, coordinating corrective actions and tracking outcomes to completion.
- Collaborate closely with Product, Technology, Operations, Risk, Compliance, Legal, and other cross-functional partners to implement effective monitoring frameworks, support business objectives, and ensure risk mitigation strategies remain effective.
Required Qualifications:
- Minimum of 2 years of experience in metrics, operations, analytics, risk, controls, product, process management, or related role.
- Strong analytical and problem-solving skills with the ability to identify emerging trends, anomalies, and risk indicators through detailed data analysis and metric evaluation.
- Exceptional attention to detail and intellectual curiosity, with the ability to investigate and break down complex problems, challenge assumptions, and uncover underlying drivers of performance and risk.
- Proven ability to lead root cause analysis efforts across complex processes and systems
- Demonstrated ability to drive problem remediation from identification through resolution, ensuring corrective actions are implemented effectively and risks are appropriately mitigated.
- Strong communication and stakeholder management skills, with the ability to synthesize complex findings, clearly explain problems and recommendations to leadership and cross-functional teams, and influence action across multiple organizations.
Skills:
- Collaboration
- Decision Making
- Problem Solving
- Production Support
- Project Management
- Business Operations Management
- Policies, Procedures, and Guidelines Management
- Product Design and Development
- Product Management
- Stakeholder Management
- Agile Practices
- Oral Communications
- Presentation Skills
- Process Management
- Written Communications
Shift:
1st shift (United States of America)Hours Per Week:
40Pay Transparency details
US - IL - Chicago - 110 N Wacker Dr - Bank Of America Tower Chicago (IL4110), US - NY - New York - ONE BRYANT PARK - BANK OF AMERICA TOWER (NY1100)Pay and benefits informationPay range$93,000.00 - $140,000.00 annualized salary, offers to be determined based on experience, education and skill set.Discretionary incentive eligibleThis role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.BenefitsThis role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.Skills Required
- At least 2 years of experience in metrics, operations, analytics, risk, controls, product, process management, or a related role.
- Strong analytical and problem-solving skills, including identifying trends, anomalies, and risk indicators through data and metric analysis.
- Exceptional attention to detail and intellectual curiosity when investigating complex problems and underlying performance or risk drivers.
- Experience leading root cause analysis across complex processes and systems.
- Experience driving problem remediation from identification through resolution and ensuring corrective actions are implemented effectively.
- Strong communication and stakeholder management skills, including synthesizing findings and influencing leadership and cross-functional teams.
Bank of America Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Bank of America and has not been reviewed or approved by Bank of America.
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Healthcare Strength — Health coverage is described as comprehensive, with medical, dental, vision, virtual care via Teladoc, wellness programs, and specialized support for cancer and menopause. Wellness credits and an always‑on EAP with in‑person sessions add to the depth of care.
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Parental & Family Support — New parents can access up to 26 weeks of leave, including 16 weeks fully paid for eligible teammates, alongside back‑up child and adult care. Family‑building resources and reimbursements (e.g., fertility, adoption, surrogacy) and a dedicated Life Event Services team extend support across life stages.
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Equity Value & Accessibility — Broad‑based equity through the Sharing Success program, including $1B in stock to nearly all non‑executive employees in January 2026, is intended to foster an ownership mindset. Stock awards (including RSUs) are a recurring component that aligns employees’ interests with shareholders.
Bank of America Insights
What We Do
We make financial lives better for our clients and our communities through the power of every connection. Our employees are at the heart of this purpose, and are key to driving responsible growth. Every day, across the globe, our employees bring a commitment to our purpose and to driving responsible growth by living our values: deliver together, act responsibly, realize the power of our people and trust the team. A key aspect of driving responsible growth is doing so in a sustainable manner, a critical pillar of which is being a great place to work for our teammates.
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