The Role
Support and maintain company infrastructure (servers, networks, cloud) and Microsoft 365 suite. Assist in planning and implementing infrastructure projects, provide technical support, monitor performance, maintain M365 security/compliance, support ERP/CRM issues, and educate end-users on M365 features.
Summary Generated by Built In
- Assist in managing the company's technology infrastructure, including servers, networks, and cloud-based systems
- Assist with planning, designing, and implementing infrastructure projects to improve performance, reliability, and security.
- Provide technical support to infrastructure team members and end-users
- Monitor infrastructure performance and identify and resolve issues on time.
- Collaborate with cross-functional teams to ensure technology infrastructure meets business needs.
- Stay up-to-date with emerging technologies and make recommendations for adoption where appropriate.
- Monitor and maintain M365 security settings and compliance features.
- Stay informed about the latest developments in the M365 ecosystem and recommend enhancements or new features that align with organizational goals.
- Support all business software related issues e.g.: ERP, CRM, etc
- Educate end-users on M365 features, functionalities, and best practices.
Requirements
- Proven experience in implementing and administering Microsoft 365 applications and services.
- Bachelor Degree in Computer Science, Software Engineering, Information Technology or 3 years experience in related fields.
- Strong technical skills in managing servers, networks, and cloud-based systems.
- Knowledge of security and compliance requirements.
- In-depth knowledge of Microsoft 365 suite, including but not limited to SharePoint, Teams, Exchange Online, OneDrive, and Office applications.
- Strong problem-solving and analytical skills.
- Excellent communication and collaboration skills, including the ability to work effectively with cross-functional teams.
- Ability to work independently and adapt to a fast-paced, changing environment.
- Experience with ITIL or other IT service management frameworks is a plus.
- Ability to thrive in a dynamic, rapidly changing environment.
- Detail-oriented with a strong focus on quality and accuracy.
- Ability to work independently and collaboratively in a fast-paced environment.
- A team player with a can-do attitude with the ability to work proactively and independently.
- Acts with urgency, seeks new ideas, and is always able to suggest alternatives when faced with obstacles.
- Ability to work well under pressure and have excellent interpersonal and communication skills.
- Demonstrates strong personal ethics and a sense of purpose and Willingness to learn and explore new trends and technology.
Skills Required
- Proven experience implementing and administering Microsoft 365 applications and services
- Bachelor Degree in Computer Science, Software Engineering, Information Technology or 3 years related experience
- Strong technical skills managing servers, networks, and cloud-based systems
- Knowledge of security and compliance requirements
- In-depth knowledge of SharePoint, Teams, Exchange Online, OneDrive, and Microsoft Office
- Experience supporting ERP and CRM business software issues
- Strong problem-solving and analytical skills
- Excellent communication and collaboration skills
- Ability to work independently and adapt to a fast-paced environment
- Detail-oriented with a strong focus on quality and accuracy
- Experience with ITIL or other IT service management frameworks
- Willingness to learn and stay current with emerging technologies
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The Company
What We Do
Biomed Global is a leading total solution provider in the biomedical and life sciences industry, operating across Southeast Asia. The company provides a holistic range of innovative medical solutions and cutting-edge biomedical technologies spanning research, development, and clinical applications. Its mission is to advance healthcare standards and facilitate medical breakthroughs by bringing together leading-edge medical solutions and expert support to enrich lives.
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