Job Description:
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.
Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits.
We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.
Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.
At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
Job Description:
Lead client communications strategy for large-scale digital payments (e.g. Wires, Bill Pay, ACH, etc.) initiatives, including owning strategy, planning, messaging, and execution.
Lead associate readiness across all channels for large-scale digital payment initiatives, including strategy, delivering readiness materials, building strong partnerships across lines of business to deliver the materials and ensuring front line teams are prepared for digital payments changes.
Track the success of communications and associate readiness efforts and proactively recommend process improvements for future associate readiness and client communications efforts for digital payments
Responsibilities:
Contributes to the development of digital strategies and process transformations to deliver industry leading solutions with impactful business results
Manages a large program or a portfolio of projects overseeing timeline, budgets, and resource allocation
Promotes governance, risk management, and analytics best practices to drive roadmap and prioritization at the portfolio level
Supports a program or portfolio business case, funding, progress status, promotion, and advocacy across the bank
Crafts powerful narratives and storytelling to drive awareness and rally support amongst executives across the bank
Builds alliances, negotiates, and influences stakeholders across multiple levels and functions within the bank to drive outcomes
Demonstrates critical thinking and leverages findings and data to make informed decisions across digital delivery, prioritization, negotiation, hiring, and staffing activities
Required Qualifications:
Minimum of 4 years with experience in digital payments, project management, program management, associate readiness, contact center, strategy, communications, or related field.
Strong experience working cross-functionally with technology, product, contact center, or similar teams.
Proven ability to build strong cross-line of business partnerships and align stakeholders to deliver shared outcomes
Proven ability to execute projects on time and with quality
Ability to manage multiple workstreams and deliver under tight timelines.
Excellent communication and organizational skills
Skills:
Business Acumen
Decision Making
Product Design and Development
Product Management
Program Management
Executive Presence
Oral Communications
Presentation Skills
Prioritization
Written Communications
Business Case Review
Hiring and Onboarding
Negotiation
Strategic Thinking
Talent Development
Shift:
1st shift (United States of America)Hours Per Week:
40Pay Transparency details
US - NY - New York - ONE BRYANT PARK - BANK OF AMERICA TOWER (NY1100)Pay and benefits informationPay range$123,800.00 - $191,000.00 annualized salary, offers to be determined based on experience, education and skill set.Discretionary incentive eligibleThis role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.BenefitsThis role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.Skills Required
- Minimum of 4 years experience in digital payments, project/program management, associate readiness, contact center, strategy, communications, or related field
- Strong experience working cross-functionally with technology, product, contact center, or similar teams
- Proven ability to build strong cross-line of business partnerships and align stakeholders to deliver shared outcomes
- Proven ability to execute projects on time and with quality
- Ability to manage multiple workstreams and deliver under tight timelines
- Excellent communication and organizational skills
Bank of America Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Bank of America and has not been reviewed or approved by Bank of America.
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Fair & Transparent Compensation — The $25/hour U.S. minimum wage, reaffirmed in recent company materials, sets a clear compensation floor that lifts entry-level and operations pay. Public salary information and disclosures provide visible benchmarks for pay across roles.
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Parental & Family Support — Parental leave extends up to 26 weeks with 16 weeks fully paid for eligible teammates, alongside backup child and adult care and a dedicated Life Event Services team. Family-building assistance offers up to a $20,000 lifetime reimbursement and bereavement leave provides 20 paid days for loss of a spouse, partner, or child.
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Retirement Support — Retirement programs include a 401(k) match up to 5% of eligible pay plus an additional 2–3% annual company contribution based on service. These employer contributions add meaningful long-term value beyond base pay.
Bank of America Insights
What We Do
We make financial lives better for our clients and our communities through the power of every connection. Our employees are at the heart of this purpose, and are key to driving responsible growth. Every day, across the globe, our employees bring a commitment to our purpose and to driving responsible growth by living our values: deliver together, act responsibly, realize the power of our people and trust the team. A key aspect of driving responsible growth is doing so in a sustainable manner, a critical pillar of which is being a great place to work for our teammates.
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