Digital Customer Success Manager

Posted 2 Days Ago
Hiring Remotely in United States
Remote
3-5 Years Experience
Cloud • Software • Cybersecurity
Visibility into software supply chain risks starting with the most comprehensive SBOM. Explainable Threat Intelligence.
The Role
The Digital Customer Success Manager at ReversingLabs will focus on engaging with customers through digital touchpoints, ensuring efficient onboarding, product adoption, and long-term satisfaction. They will work closely with the Account Management team, leverage customer success tools, analyze metrics, gather insights, and collaborate with internal teams to enhance customer experience and drive value realization for customers.
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What the Team is Saying

The Company
HQ: Cambridge, MA
241 Employees
Remote Workplace
Year Founded: 2009

What We Do

ReversingLabs is the leader in cloud-delivered object security, addressing the latest attacks, advanced persistent threats and polymorphic malware. ReversingLabs has become an essential threat solution across the most advanced security companies in the industry, while supporting all industries searching for a better way to get at the root of the network, endpoint, and application threat problem, of which complex objects have become the major risk contributor.

The ReversingLabs Titanium Hybrid-Cloud Platform delivers automated static analysis and file reputation services that represent the fastest and most accurate insights in the industry, finding the hidden objects that are armed to destroy enterprise business value.

Why Work With Us

Protecting organizations from increasingly sophisticated cyberthreats is what we do, and our success relies on a team of smart and passionate people motivated to change how we secure digital businesses. Recognized as a security innovator employing talented people around the world, join us in building a great company, solving real problems!

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ReversingLabs Offices

Remote Workspace

Employees work remotely.

We are a remote first work environment and we offer monthly reimbursements for cell phone, internet and home office improvements.

Typical time on-site: None
HQCambridge, MA
Our office is located in the East Cambridge/Kendall Square market, has onsite parking and convenient access to public transportation, shops, restaurants, and hotels. The building is just a short walk from the MBTA Kendall Square Station on the Red Line & from the Lechmere Station on the Green Line

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