Ready to build a career with the Jersey Shore's most innovative dealership?
We're looking for a metrics-focused professional to join our Business Development Center as a Digital Customer Engagement Specialist. This isn't traditional sales - it's the specialized art of converting online interest into showroom visits through phone, email, and digital communication.
Why Jim Curley Buick GMC? We're not your typical dealership. We've built our reputation in the Lakewood and Keyport areas through innovative services like concierge pickup/delivery, transparent pricing, and supporting the military community throughout the Jersey Shore. You'll be representing a dealership that customers trust and recommend.
Why This Role Matters: Today's car buyers start online. You'll be their first human contact, turning digital inquiries into scheduled appointments. Your success directly impacts both customer experience and dealership revenue, making this one of the most measurable, results-driven positions in automotive retail.
What Success Looks Like:
- Consistently achieving targeted appointment and show rates
- Following proven CRM processes that turn leads into loyal customers
- Earning performance bonuses based on measurable results
You'll Excel Here If You:
- Thrive in structured, metrics-driven environments
- Enjoy phone-based customer engagement
- Take pride in organization and follow-through
- Prefer clear expectations and measurable results over ambiguous "relationship building"
- Appreciate working for a company that genuinely supports the community
We Provide:
- Comprehensive training in automotive products, CRM systems, and digital engagement
- Medical, Dental, Vision, and 401K with employer match
- Performance-based compensation with clear earning potential
- Structured career path within our BDC team, with opportunities to advance to sales, service, and finance departments
- Pride in representing a dealership known for innovation and community support
Requirements:
- Strong phone communication and professional writing skills
- Comfort with technology (CRM, Microsoft Office, multi-line phones)
- Ability to handle fast-paced, goal-oriented environment
- Self-motivation and accountability mindset
- No automotive experience required - we'll teach you everything about our products
Preferred Qualifications:
- Previous customer service or sales experience
- Familiarity with automotive industry terminology
- Experience with digital communication platforms (chat, social media)
Skills Required
- Strong phone communication skills
- Professional writing skills
- Comfort with CRM systems, Microsoft Office, and multi-line phones
- Ability to work in a fast-paced, goal-oriented environment
- Self-motivation and accountability
- Previous customer service or sales experience
- Familiarity with automotive industry terminology
- Experience with digital communication platforms, including chat and social media
What We Do
Jim Curley Buick GMC is a New Jersey automotive dealership group serving customers in Keyport and Lakewood. It sells new and used Buick and GMC vehicles, while providing automotive financing, leasing, and service and repair. The group operates dealerships for vehicle sales and maintenance, with staff supporting customer care, automotive sales, and service technician functions across its two New Jersey locations.
