The Role
Own and grow a portfolio of 30–60 mid-value customers by building strong stakeholder relationships, executing tailored success plans, driving retention and revenue expansion through upsell/cross-sell, analysing customer energy data to identify optimisation opportunities, and feeding customer insights into internal teams to improve products and services.
Summary Generated by Built In
We are looking for a commercially driven and customer-focused Digital Client Partner to join Zenergi. In this role, you will own and grow a portfolio of mid-value customers, acting as a trusted advisor to drive measurable outcomes, maximise value, and expand our digital and consultancy services.
You will combine relationship management, data insight, and commercial acumen to deliver exceptional client experiences while identifying opportunities for growth. This is a high-impact role where success is measured through customer retention, revenue expansion, and long-term partnership development.
Primary duties
Key Responsibilities
Client Partnership & Growth
- Build and maintain strong relationships with key stakeholders across your customer portfolio (approx. 30–60 accounts).
- Develop and execute tailored client success plans aligned to each organisation’s goals.
- Identify, position, and close upsell and cross-sell opportunities across Zenergi’s products and services.
- Act as a strategic advisor, helping clients optimise energy usage, cost efficiency, and sustainability outcomes.
Commercial Ownership
- Own renewal strategy and delivery, ensuring high retention and long-term contract value.
- Collaborate with internal teams on pricing, proposals, and contract negotiations.
- Deliver compelling presentations and business cases that demonstrate ROI and value.
Customer Experience & Insight
- Conduct regular customer reviews, satisfaction audits, and risk assessments.
- Proactively identify and resolve risks to retention or satisfaction.
- Act as the voice of the customer, feeding insights into Product, Marketing, Sales, and Operations teams.
Data & Performance
- Analyse customer data (e.g. energy usage, market trends) to identify optimisation opportunities.
- Track and report on KPIs including retention, revenue growth, and customer success metrics.
- Provide regular performance updates and strategic recommendations to clients.
Product & Industry Advocacy
- Stay up to date with Zenergi’s evolving product suite and the wider energy landscape.
- Educate clients on new innovations, regulatory changes, and sustainability opportunities.
- Position yourself as a knowledgeable ambassador for both Zenergi and the industry.
Expertise, Skills & Knowledge
Essential
- Proven experience in a Customer Success, Account Management, or Sales role with revenue responsibility.
- Strong commercial mindset with a track record of retention and growth against targets.
- Excellent relationship-building and stakeholder management skills.
- Highly organised, accountable, and results-driven.
- Ability to work independently in a remote, fast-paced environment.
- Passion for delivering tangible value and exceptional client outcomes.
Desirable
- Experience within the energy, utilities, or sustainability sector.
- Understanding of Third-Party Intermediary (TPI) models and industry regulations.
- Strong analytical skills and experience using CRM and reporting tools.
- Proven work experience as a Customer Success Manager or similar role in a similar industry with a demonstratable track record of renewing and cross-selling against targets.
Perks of the job...
What We Offer
At Zenergi, we believe in recognising and rewarding our people:
- Competitive salary with commission potential
- Flexible remote working
- “Zen Points” reward scheme redeemable for vouchers
- Opportunities to participate in charity and volunteering initiatives
- A supportive, collaborative culture focused on growth and impact
About
Zenergi, are a utilities & environmental consultancy aiming to make a positive difference in the world of energy in a simple, sustainable & achievable manner. One that can help cut through the confusion, free you from the stresses of managing bills, chasing payments & validating with the option to help improve sustainability & carbon reduction for your business. We have helped make a difference to 4500 customers which includes educational facilities, care groups, local authorities & housing associations across the United Kingdom.
Skills Required
- Proven experience in Customer Success, Account Management, or Sales with revenue responsibility
- Track record of retention and growth against targets
- Excellent relationship-building and stakeholder management skills
- Highly organised, accountable, and results-driven
- Ability to work independently in a remote, fast-paced environment
- Passion for delivering tangible value and exceptional client outcomes
- Experience within the energy, utilities, or sustainability sector
- Understanding of Third-Party Intermediary (TPI) models and industry regulations
- Strong analytical skills and experience using CRM and reporting tools
- Proven work experience as a Customer Success Manager or similar with demonstrable track record of renewing and cross-selling
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The Company
What We Do
Zenergi is an award-winning energy and environmental consultancy that provides expert advice and support for businesses aiming for net zero, specializing in energy procurement, contract management, and carbon reduction solutions.
