Digital Associate Account Executive

ABOUT ORCHESTRA

Orchestra is the first communications company built for the new media landscape. Since early 2022, it has grown into a network of eight strategic communications and marketing agencies including BerlinRosen, Civitas, Derris, Glen Echo Group, Inkhouse, M18, Message Lab, Onward and Brightmode, with more than 600 storytellers and strategists from 12 cities across North America and Europe. The network of leading agency partners works with companies, organizations and business leaders across high-growth industries including consumer, climate and sustainability, education, healthcare, real estate and technology.

From leading technological innovators, to brand-builders and cause champions, we work with our clients and offer unparalleled expertise on how to craft a story-first, audience-focused approach to solve their most pressing challenges.

People of color, people with disabilities and women are strongly encouraged to apply. Orchestra is committed to building and maintaining a diverse staff, and recognizes that its continued success depends on hiring and retaining high-quality creative professionals with a variety of backgrounds and experiences. Opportunities for advancement exist, and we are committed to helping all staff develop and grow.

ABOUT THE MESSAGE LAB @ ORCHESTRA TEAM

The Message Lab @ Orchestra (TML@O) is the award-winning digital and content arm of the leading strategy and communications firm. With deep roots in the worlds of journalism, social media, analytics and more, The Message Lab works with Orchestra clients of all sizes and across all sectors to design and run multi-channel programs that deliver the right story to the right audience at the right time. Our work is based on audience insights and we use data to measure our impact. Clients include Google, Visa and the Gates Foundation. In 2024, we were named Agency of the Year at the Content Marketing Awards.

ABOUT THIS ROLE

TML@O is seeking a Digital Associate Account Executive to support its quickly growing roster of clients. This role requires three years of relevant experience in digital strategy and marketing, including social media and email programs. You will lead projects, produce/edit digital content, partner with clients who will come to depend on your digital insights and help grow the practice.

Digital Associate Account Executives will be assigned to work in a specific channel focus and may collaborate with other divisions and teams as needed. This person will be asked to work on a range of projects, including longer-term and day-to-day/immediate tasks assigned by their team.

The following digital focus areas are available:

• Social Media Management: Content production, posting, community management, reporting, calendar management, etc.
• Email Marketing: Content production, CRM and list management, testing, reporting, calendar management, etc.
• Copywriting: Copywriting, specifically for digital channels including social media (LinkedIn, Meta, X and beyond) and email marketing

Role location: This role is based in our New York, N.Y. or Washington, D.C. office on a hybrid basis. The TML@O team is in-office at least 3 days per week.

ACCOUNTABILITIES AND QUALIFICATIONS

As a Digital Associate Account Executive on the TML@O team, you will be…

• Providing day-to-day support of client deliverables
• Creating metric reporting back to clients on social media and email campaigns
• Working across account teams to bring digital engagement best practices to a diverse array of clients
• Conducting audits and producing reports of our clients’ online work and analyzing results and metrics
• Proactively proposing creative strategies to help clients achieve their organizational goals—studying a client’s goals and challenges and proposing digital-based solutions
• Producing content for social and email campaigns, including writing and visual direction

Essential skills:

• At least 2 years of experience supporting creative digital communications and campaigns
• At least one year of full-time or interning experience in a client-facing role
• A creative eye for identifying compelling content and packaging it to elevate a brand or campaign
• A keen understanding of communications metrics and their impacts
• An ability to handle multiple assignments (and accounts) at once, work quickly and meet deadlines in a fast-paced environment
• Excellent written and oral communication skills with all levels of company staff, clients and vendors
• Reliable self-organization systems and strong attention to detail
• Demonstrated research and problem-solving skills
• Strong desire to be a team player and ability to work with a team to achieve group objectives

Note: Interested in this role but it’s not quite the right match? Applicants who meet some but not all or exceed the above criteria are still encouraged to apply! We are eager to speak with candidates with diverse backgrounds and can assess role leveling on an individual basis.

WORKING AT ORCHESTRA

Compensation philosophy: Orchestra offers competitive industry rate salary bands with the goal of retaining and growing talented individuals. We regularly review and adjust our compensation structure as needed to ensure equity across teams and levels.

Salary range (commensurate with experience and skills): $65,000-$70,000

Benefits:

• Medical, dental, and vision insurance for employees and dependents
• Pre-tax Health Savings Account Savings Plan (HSA-SP) or Flexible Spending Account (FSA)
• 401K with a 4% employer match and no vesting period
• Generous paid time off (PTO)
• 20 vacation days, 10 wellness days, 1 day for your birthday, collective PTO between Christmas and New Year’s Day, plus 11 holidays
• Pre-tax commuter benefits
• Mobile phone reimbursement for data and minutes
• Employer-funded life insurance
• Discounted annual bikeshare membership
• Corporate discounts through Tickets at Work

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