Position title: Digital And Phone Sales Specialist
Reporting To: Digital Sales Manager
Location: VIP Tires & Service Digital Sales Office, Merrimack, NH
Performance Review: Annually
Primary Purpose
- Turn customer Inquiries from VIP website for Tire Quotes, Tire Appointment Requests, Service Estimates and Service Appointment Requests into sales at the stores
- Assist customers through our live chat feature with any questions or needs. (Tire Pricing, General Questions, Customer Feedback, Appointment Request, Etc.)
- Process all VIP website tire orders. Ensure tires are in stock or on order. Notify customer of any issues and work with them to resolve said issue. Relay all info accurate and effectively to the corresponding store.
- Answer overflow calls to stores and turn them into visits to the stores.
Responsibilities
Communication with customers
- Reply in a timely manner (as quick as possible) to all customer inquiries from VIP website and live chat, using the most effective and proven ways to ensure a reply from the customer
- Turn every customer inquiry into a conversation, either over email, phone, or live chat (phone preferred for website request)
- Use selling skills and closing tactics to turn every customer conversation into a confirmed appointment at a VIP store
- Follow up contact with each customer after their appointment to ensure their complete satisfaction with their experience at VIP
Communication with VIP Store Associates
- Call store personnel when necessary to confirm local tire inventory required for tire installation appointments
- Call store personnel to book appointments for customers (Tire Appointments and Service Appointments
Attributes Required
High Energy, Sales-Driven Personality
- Must be a proactive person who thrives in a fast-paced environment, works with a heightened sense of urgency, and seeks achievement through closing the sale (confirming a booked appointment)
Great Communicator
- Must be a very effective communicator, both over phone and as well as over email
- Must be able to adapt communication style to that of a customer in order to be most effective and relate to each and every customer
Team Player
- Must be a great team player, and have the ability to work seamlessly between personnel across all VIP locations on behalf of customers
Experience
- The Ideal Candidate will be expected to have a vast knowledge of the Automotive industry. Candidates should have both hands on repair experience and customer service experience.
Compensation
- Negotiable, based on current position, background and experience. Includes bonus opportunities based on confirming appointments at stores, customer survey score and growing tire sales.
Applying
If you are interested in applying for this position, please send your letter of interest to Douglas Downer at [email protected]. Your letter of interest should include a description of why you believe you will be a good fit for this position, given the requirements of the job listed above.
If you have questions regarding this position, please feel free to contact Douglas Downer at [email protected] or at (603) 978-8865
Skills Required
- Vast knowledge of the automotive industry
- Hands-on automotive repair experience
- Customer service experience
- Effective phone and email communication skills
- Ability to adapt communication style to customers
- Sales-driven personality and ability to close sales
- Ability to work in a fast-paced environment with urgency
- Ability to collaborate across VIP store locations
What We Do
VIP Tires & Service is a third-generation, family-owned automotive repair and tire-dealer business serving New England. It operates as the region’s largest independent automotive repair and tire dealer, providing tire and professional auto-service support through locations across Maine, New Hampshire, Massachusetts, Vermont, Connecticut, and beyond. The company emphasizes earning customer trust, with a culture grounded in integrity, respect, and service.
