Digital Ad Operations Associate

The Digital Ad Trafficker serves as the face of the brand and the front line of ad campaign execution in partnership with a Client Service Account Manager. You will focus on campaign success from deal close to renewal. You will ensure campaigns are executed according to best practices, and that there is a daily focus on ROI for our clients across their assigned portfolio.

You will report to the Email Advertising Operations Manager

• Partner with clients to secure campaign assets and answer ad specification
• Iterate ad copy for performance improvements, answer questions promptly, including tags and troubleshooting ad issues (tracking, pacing, implementation, and reporting)
• Send reminder emails for upcoming scheduled ads and final ad previews for client approval.
• Upload, test and schedule advertising creative using ad servers to ensure start and full delivery of all ad campaigns.
• Investigate issues (such as delivery discrepancies and technical issues) with clients, agencies, third-party platforms, and internal parties and provide resolutions to these issues.
• Ensure Account Managers and Clients are well informed with current campaign data as it relates to creative in hand/outstanding, client requests and campaign level priorities.
• Support Account Managers to maintain advertiser client relationships and their campaigns by providing excellent customer service.
• Provide the Partner team with creative previews for association approval.

• Systems proficiencies: Proprietary ad tech, Salesforce, Litmus, Real-time Email
• Command of HTML and in-line CSS
• Familiarity with Google Ad Manager
• General knowledge of ad serving principals, common third-party ad servers, tags, tracking as it relates to pacing, volume, revenue impacts
• Be fast and accurate at scale across a large array of clients

The expected range for this role is $40,000 - $45,000

… Plus more great perks, which include;

• Uncapped leave, because we trust you to manage your workload and time
• When we hit our targets, enjoy a share of our profits with a bonus
• Refer a friend and get rewarded when they join Future
• Well-being support with access to our Colleague Assistant Programs
• Opportunity to purchase shares in Future, with our Share Incentive Plan

Internal job family level Professional 8

This is a Remote, US-based role. Future US is eligible to hire in 34 states, these include:

Alabama, Arizona, California, Colorado, Connecticut, District of Columbia, Florida, Georgia, Idaho, Illinois, Indiana, Iowa, Kansas, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Nebraska, New Hampshire, New Jersey, New York, North Carolina, Ohio, Oklahoma, Oregon, Pennsylvania, South Carolina, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin, and Kentucky.

We're Future, the global leader in specialist media. With over 3,000 employees working across 200+ media brands, Future is a prime destination for passionate people worldwide looking to consume trusted, expert content that educates and inspires action - both online and off - through our specialist websites, magazines, events, newsletters, podcasts and social spaces.

We've got ambitious plans that further build on our growth momentum and unlock new opportunities – and we're looking for driven people who want to be a part of it!

We embrace and celebrate diversity, making it part of who we are.

Different perspectives spark ideas, fuel creativity, and push us to innovate. That's why we're building a workplace where everyone feels valued, respected, and empowered to thrive.

When it comes to hiring, we keep it fair and inclusive, welcoming talent from every walk of life. It's not just about what you bring to the table — it's about making sure the table has room for everyone.

Because a diverse team isn't just good for business. It's the Future.

Find out more about Our Future, Our Responsibility on our website.

Please let us know if you need any reasonable adjustments made so we can give you the best experience!

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