Digital Account Operations Specialist
The Digital Account Operations Specialist is responsible for the review and decisioning of new client applications and advanced processing of existing client change requests according to regulatory requirements and departmental processes and procedures. Working under moderate to low supervision, this job supports other banking professionals to ensure that critical tasks are completed on time.
Key Responsibilities and Duties
- Reviews and processes new client applications according to regulatory requirements related to Know Your Customer (KYC), Customer Identification Program (CIP), and Office of Foreign Assets Control (OFAC).
- Validates client information using third-party verification tools such as Lexis Nexis and Experian.
- Performs advanced application research regarding client-submitted applications before onboarding and responding to client inquiries.
- Handles complex title applications such as trusts and estates; handles existing client title change requests.
- Performs client outreach utilizing verification tools to obtain necessary documents from the new client before onboarding; performs due diligence checks and questions related to client-submitted applications.
- Ensures work is properly safeguarded and controlled in accordance with banking policies and procedures.
- Supports training of new team members.
- Assists with user acceptance testing (UAT) where applicable.
Minimum Qualifications
- 2+ years of experience in operational account services and customer support within a banking environment.
- Strong knowledge of banking operations, procedures, and regulatory requirements, with a proven ability to ensure compliance.
- Experienced in reviewing and processing new client applications in accordance with KYC, CIP, and OFAC guidelines.
- Skilled in validating customer information through third-party verification tools, including LexisNexis and Experian.
- Proficient in Microsoft Office Suite and various banking platforms and software applications.
- Demonstrated ability to research and resolve issues while maintaining a high level of accuracy and attention to detail.
- Strong problem-solving, organizational, and multitasking skills, with the ability to manage competing priorities in a fast-paced environment.
- Effective verbal and written communication skills with a commitment to delivering exceptional customer service.
Role Specific Work Experience
- No Experience Required; 2+ Years Preferred
Educational Requirements
- High School Preferred
Physical Requirements
- Physical Requirements: Sedentary Work
Career Level
3IC
Posting End Date: 9/25/26
Skills Required
- Experience in operational account services and customer support within a banking environment
- Knowledge of banking operations, procedures, and regulatory requirements
- Experience reviewing and processing new client applications under KYC, CIP, and OFAC guidelines
- Ability to validate customer information using LexisNexis and Experian
- Proficiency in Microsoft Office Suite and banking platforms or software applications
- Ability to research and resolve issues with accuracy and attention to detail
- Strong problem-solving, organizational, and multitasking skills
- Effective verbal and written communication skills and commitment to customer service
- High school education
EverBank Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about EverBank and has not been reviewed or approved by EverBank.
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Fair & Transparent Compensation — Pay is often positioned as fair-to-good, including being competitive for certain roles and local markets. Satisfaction appears stronger in specific teams where compensation aligns with expectations.
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Wellbeing & Lifestyle Benefits — Well-being extras are emphasized, including a Lifestyle Spending Account for eligible wellness expenses alongside wellness resources and an EAP. These features can increase perceived total rewards value beyond base pay.
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Retirement Support — Retirement support is framed around a 401(k) match up to 4% with additional insurance protections. The structure is described as competitive for a mid-size bank, even if not best-in-class.
EverBank Insights
What We Do
EverBank is a nationwide specialty bank providing high-value products and services to consumer and commercial clients nationwide. As a pioneer in online banking, we offer convenient digital account access for clients 24/7, in addition to phone banking services and a network of financial centers across Florida. EverBank’s commitment is to deliver our clients high-performing, high-yield solutions backed by exceptional service, giving them the advantage they expect, to make the most of their money.
