Digital Account Manager

Posted 6 Hours Ago
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Johannesburg, Gauteng, ZAF
In-Office
3K-4K Annually
Mid level
Marketing Tech
The Role
Manage a portfolio of childcare clients as the main contact: translate goals into marketing plans, coordinate paid media, web, SEO and content delivery, run onboarding and client meetings, track performance and budgets, protect delivery quality, and drive retention and account growth.
Summary Generated by Built In

Senior Digital Account Manager & Marketing Strategist

Location: Fully Remote

Salary: $2500 – $3,500 per month 

The Mission

Are you a commercially-minded Client Services Manager with a proven marketing agency background?

We are The Childcare Marketing Agency, a specialist team dedicated entirely to the early years and childcare sector. As our Senior Account Manager, you will act as the dedicated Digital Strategy Manager for your portfolio; translating nursery business goals into high-impact growth marketing strategies that make a real-world impact.

The Role

You are not just a point of contact; you are a Strategic Marketing Consultant. In this role, you will bridge the gap between our internal delivery specialists (Paid Ads, SEO, Content) and our clients. As a Digital Marketing Strategist, you will ensure every single campaign drives what matters most to our partners: nursery enrolments and maximum occupancy.

Key Responsibilities

  • Strategic Ownership: Lead client relationships with maturity, becoming a trusted advisor on nursery growth and local marketing strategy.
  • Campaign Orchestration: Translate complex client commercial goals into deliverable, technical briefs across Paid Media, Web, and SEO execution teams.
  • High-Level Communication: Lead structured client performance meetings with the warmth, authority, and precision expected of a Senior Account Manager.
  • Performance Insight: Act as a Performance Marketing Strategist to deliver honest, data-led reporting that clearly explains the "why" behind client data.
  • Operational Discipline: Manage project scope, commercial budgets, and timelines with the slick precision of an experienced agency veteran.

What "Great" Looks Like

  • Unflappable: You stay highly structured, calm, and supportive even when a client is under pressure.
  • Curious: You ask sharp, incisive questions to find the real business problem behind a client request.
  • Sector Advocate: You enjoy mastering the unique nuances of the UK childcare market (term-time demand fluctuations, funding cycles, and parent psychology).

Your Experience

  • Agency Veteran: 8 to 10+ years of dedicated Client Services or Account Management experience within a marketing agency environment.
  • Project Lead: 3+ years of hands-on project coordination and high-level digital brief writing.
  • Digital Fluency: Complete comfort with digital marketing funnels, commercial lead generation tracking, and Google Analytics metrics.
  • Sector Interest: Direct experience or a keen interest in education, childcare, charities, or local services is a significant advantage.

Why Join Us?

We are a niche, high-performance, purpose-driven agency. You will lead accounts with complete autonomy and care, fully supported by a brilliant remote team of technical specialists who are masters of their craft.

If you are looking for a rewarding, fully remote career path where your strategic work directly helps local communities and early education, we want to hear from you.

Skills Required

  • Proven experience managing client accounts in a marketing agency environment
  • Strong verbal communication and ability to lead client calls and handle difficult conversations
  • Project coordination with strong attention to detail and deadlines
  • Commercial awareness including retention, margin, and growth opportunities
  • Comfortable discussing paid advertising performance and basic funnel metrics
  • Strong writing skills for follow ups, briefs, and reporting
  • Ability to manage multiple accounts while maintaining high quality
  • Experience in education, childcare, local services, or lead generation
  • Experience managing budgets and ensuring paid media spend aligns with targets
  • Maintain clean documentation including notes, actions, timelines, and campaign plans
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The Company
Amherst, New York
51 Employees
Year Founded: 2014

What We Do

Serious marketing. Serious results.

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