The Role
Serve as the primary contact for families seeking ASD diagnostic evaluations: screen and intake clients, verify benefits and authorizations, schedule testing, collect estimated client financial responsibility, maintain documentation, and coordinate warm handoffs to ABA specialists while ensuring timely communication and a welcoming experience.
Summary Generated by Built In
The Diagnostic Testing Coordinator is responsible for establishing a professional and supportive “first
contact” for clients seeking an ASD diagnostic evaluation. They will guide the client through the
evaluation process from start to finish and provide a “warm handoff” to a UM Specialist should they
choose to move forward with ABA therapy.
ESSENTIAL FUNCTIONS:
- Screen clients seeking diagnostic evaluation services; providing timely follow up on phone calls and inquiries
- Ensure clients and their families feel a sense of welcome
- Collect basic information from clients to begin the Intake process
- Verify client information and benefits
- Maintain accurate documentation of service requests, testing, and referrals
- Work collaboratively as a team member as evidenced by professional and timely communication, treating others positively, and resolving conflict in appropriate ways
- Predictable, reliable, and prompt attendance and ability to report to and work in the Central office
- Other duties and responsibilities as assigned by the Manager
- Calculate and collect estimated client financial responsibility prior to scheduling services
- Request authorization for diagnostic services when required by insurance
- Schedule diagnostic clients for all services
PREFERRED SKILLS/KNOWLEDGE:
- Excellent organization, analytical, and problem-solving skills
- Experience using electronic medical record applications (Central Reach preferred).
- Working knowledge of HIPAA regulations
- Excellent interpersonal skills, good oral and written communication skills
- Keen attention to detail
- Working knowledge of Microsoft Office and Gmail office tools (Word, Excel, PowerPoint)
EDUCATION/EXPERIENCE REQUIREMENTS:
- Bachelor’s Degree or equivalent experience
- Must be bilingual (Spanish)
- Must convey a sense of passion about helping children with autism through ABA therapy
Skills Required
- Bachelor's degree or equivalent experience
- Bilingual Spanish
- Ability to report to and work in the central office (onsite)
- Experience with electronic medical record applications (Central Reach preferred)
- Working knowledge of HIPAA regulations
- Working knowledge of Microsoft Office and Gmail tools (Word, Excel, PowerPoint)
- Excellent interpersonal, oral and written communication skills
- Strong organization, analytical, and problem-solving skills
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The Company
What We Do
Mosaic Pediatric Therapy provides evidence-based applied behavior analysis (ABA) therapy and play-based learning for children with autism. The company offers personalized, comprehensive and focused treatment programs, including early intervention, through clinic-based services across North Carolina and Virginia. Its multidisciplinary teams collaborate with families to build essential skills in supportive, engaging environments, while also offering diagnostic services and resources tailored to each child’s needs.
