Diagnostic Tools Technical Program Specialist

Posted 14 Hours Ago
Be an Early Applicant
Indianapolis, IN, USA
In-Office
Senior level
Automotive
The Role
Owns Allison’s diagnostic and reprogramming tools, including feature change requests, validation, testing, backlog prioritization, customer support, and release planning. Leads cross-functional meetings, represents service engineering on software update teams, integrates customer and market requirements, delivers user training, and maintains technical publications and user manuals.
Summary Generated by Built In

JOIN THE TEAM THAT’S POWERING PROGRESS

Building cities. Driving commerce. Fueling Progress. For over 100 years, Allison has powered the vehicles and technology that move our world forward.
What powers us? Our employees. From the first person hired by James Allison in 1915 to the thousands across the globe who work for Allison today, we're driving progress everywhere because we employ top talent worldwide. In both the Allison Transmission and Allison Off-Highway Drive and Motion Systems business units, our team strives to Improve the Way the World Works.  

Learn more about this role and how you can begin driving your career forward!

Benefits:

The below list features some of the benefits currently available. Eligibility may be subject to the terms and conditions of governing documents and available benefits may be subject to change at the company’s discretion.

  • Choice of medical plans with prescription coverage

  • Employer HSA contribution

  • Dental & Vision Insurance

  • Paid Parental Leave

  • Short & Long-Term Disability

  • Other voluntary benefits including: Critical Illness, Hospital Indemnity, Identity Theft Protection and Pet Insurance

  • 401K with generous Company match & contribution

  • Accrued Paid Time Off

  • 12 Paid Holidays + 1 Floating Holiday

  • Robust employee wellness program

  • Tuition assistance program

Job Description:

Key Responsibilities

  • Act as primary technical owner of Allison’s Diagnostic and reprogramming tools – submitting detailed Change Requests for new features that are requested, conducting validation and testing, managing prioritized backlog of development efforts, and acting as the primary source of customer support within Allison.
  • Integrating Voice of the Customer, competitive data, Critical Market and Customer Requirements to develop successful Digital Tools.
  • Lead weekly Cross-Functional Team meetings to solicit feedback on tools-related issues and develop/own plans to resolve them.
  • Represent Aftermarket and Service Engineering on cross-functional teams governing software updates, such as the Controls Systems Team, Controls Current Product Improvement Team, and OEM Service Tool Integration Team
  • Present trainings to users and internal stakeholders when new features are added into the Diagnostic tools.
  • Author Technical Publications corresponding to tools releases, keep training content current, and maintain the Allison DOC User Manual stored on the Allison HUB.
  • Other duties as assigned

Qualifications

Required:


  • Bachelors Degree in Electrical or Mechanical Engineering (MBA is a plus)
  • Experience with vehicle communication protocols (CAN, J1939, and/or UDS) and heavy-duty vehicle applications and diagnostics
  • Takes ownership and accountability for success of Diagnostic program. Self-motivated, able to define objectives, set priorities, and deliver results
  • Effectively and clearly communicate with global and cross-functional teams, in both written and verbal means

Preferred:


  • Strong service channel focus
  • Project / Program management experience for related products
  • High level of interpersonal skills to work effectively with others
  • Demonstrated ability to achieve results
  • Ability to own, execute, and manage multiple tasks
  • 5+ years of experience in related field

Allison Transmission is an equal opportunity employer. We have opportunities for all qualified applicants regardless of age, race, color, sex, religion, creed, national origin, disability, sexual orientation, gender identity/expression or veteran status.

If you are an individual with a disability or a disabled veteran requiring assistance and/or reasonable accommodations reviewing any of the careers information, please contact us at [email protected].

Please note that Allison Transmission will make an offer of employment only to individuals who have applied for a position using our official application. Be on alert for possible fraudulent offers of employment. Allison Transmission will not solicit money or banking information from applicants.

Skills Required

  • Bachelor’s degree in Electrical Engineering or Mechanical Engineering
  • Experience with vehicle communication protocols such as CAN, J1939, and/or UDS
  • Experience with heavy-duty vehicle applications and diagnostics
  • Ability to take ownership and accountability, define objectives, set priorities, and deliver results
  • Clear written and verbal communication skills with global and cross-functional teams
  • MBA
  • Strong service channel focus
  • Project or program management experience for related products
  • Strong interpersonal skills
  • Demonstrated ability to achieve results
  • Ability to manage multiple tasks
  • Five or more years of experience in a related field

Allison Transmission Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Allison Transmission and has not been reviewed or approved by Allison Transmission.

  • Healthcare Strength — Access to comprehensive medical, dental, and vision coverage is available, alongside life and disability insurance and an employee assistance program. A wellness platform (Virgin Pulse) supports prevention and healthy habits.
  • Retirement Support — A 401(k) program with generous company contributions or match is highlighted, with additional offerings like profit sharing and an employee stock purchase plan. Certain groups reference pension or defined contribution retirement components.
  • Leave & Time Off Breadth — Paid holidays, vacation, and sick time are provided, with some roles noting flex days and sizable holiday allotments. Paid parental leave is also described.

Allison Transmission Insights

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The Company
HQ: Indianapolis, IN
Year Founded: 1915

What We Do

Allison Transmission is the world’s largest manufacturer of commercial-duty automatic transmissions and hybrid propulsion systems. Our products are specified by more than 300 of the world’s leading vehicle manufacturers and are used in a range of market sectors—from bus, refuse and emergency to construction, distribution and defense. Allison was founded in 1915 in Indianapolis, Indiana, where the company’s global headquarters is still located. We have approximately 1,400 dealer and distributor locations, employ more than 2,700 people around the world and our international presence spans more than 80 countries. OUR VISION In addition to being the world’s leading provider of commercial-duty automatic transmissions and hybrid propulsion systems, we also strive to be the foremost provider of parts and services for our customers. Whether you drive, sell, service or distribute on-highway vehicles, defense vehicles or off-highway equipment, Allison provides you with the highest quality products and the best customer care. We work to win your trust and enthusiasm through continuous improvement driven by the integrity, teamwork and innovation from our employees and authorized partners. OUR PROMISE Allison promises our customers an automatic experience like they’ve never had: an unrivaled combination of Quality, Reliability, Durability, Vocational Value and Customer Service.

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