About the Role
As a Patient Access Specialist, you are often the first point of contact for our patients—setting the tone for their entire healthcare experience. This role combines customer service excellence with administrative precision to support patients, providers, and care teams across our clinics and Regional Medical Center.
ResponsibilitiesWhat You’ll Do
- Greet and assist patients in person and over the phone
- Schedule appointments and manage referrals/authorizations
- Collect and verify patient demographic, insurance, and payment information
- Review schedules to maintain accurate, timely patient flow
- Use electronic systems to document and update patient records
- Provide patients with visit instructions and answer basic questions
- Serve as a liaison between patients, providers, and care teams
KNOWLEDGE/EXPERIENCE: 1-2 years of hospital admissions or provider’s office experience preferred. Experience in customer service or scheduling departments in a healthcare setting highly preferred. Must possess interpersonal skills necessary to communicate effectively and efficiently in a courteous and considerate manner to maintain contact with SPHMG/Regional Medical Center and their customers. Impeccable personal honesty, integrity and confidentiality are essential. Medical terminology preferred.
EDUCATION: High School Diploma, GED, or HiSET equivalent preferred.
LICENSE/CERTIFICATION/REGISTRY: None.
Skills Required
- 1-2 years of hospital admissions or provider office experience
- Customer service or scheduling experience in a healthcare setting
- Effective and courteous interpersonal communication skills
- Honesty, integrity, and confidentiality
- High school diploma, GED, or HiSET equivalent
- Medical terminology knowledge
What We Do
SPH Media is a leading media group, with operations in the publishing of newspapers, magazines, and books in both print and digital editions. It also owns and operates other businesses such as radio stations and outdoor media. The mission of SPH Media is to be the trusted source of news on Singapore and Asia, to represent the communities that make up Singapore, and to connect them to the world. The businesses are held by SPH Media Trust, a public company limited by guarantee.
