About You
You are a person who is passionate about developing efficient future-state workflows that reduce manual workaround, improve productivity and data quality and strengthen revenue capture and collection. In the role of DHA Configuration Analyst, you will be responsible for leveraging your recent hands-on Military Health System revenue cycle experience and partner with operational subject matter experts, technical teams, and implementation stakeholders to evaluate workflows, identify system and process gaps, configure solutions, develop and execute testing scenarios, troubleshoot issues, and validate that system functionality meets business requirements.
- Tell us about your experience within Military Health System's Revenue Cycle.
- Are you a team player and a self-motivator?
- What is your experience with conducting business in a way that is credit to a company?
- We are counting on you to manage multiple projects using your problem-solving skills.
- We are looking for someone UNCOMMON. What is uncommon about you?
Are you highly committed? Are you team-oriented? Do you value professionalism, trust, honesty, and integrity? If so, we cannot wait to meet you.
About The Position
System Configuration & Requirements
- Analyze revenue cycle business requirements and translate operational needs into system configuration specifications and functional solutions.
- Configure and maintain system settings, workflows, work queues, business rules, and other functionality supporting assigned revenue cycle functions.
- Apply knowledge of Military Health System revenue cycle operations to ensure system configuration aligns with operational and business requirements.
- Partner with operational subject matter experts to understand current-state processes, pain points, workarounds, and desired future-state functionality.
- Evaluate configuration options and recommend solutions that balance operational requirements, system capabilities, standardization, and efficiency.
- Document configuration decisions, business requirements, workflows, dependencies, and changes in accordance with established processes.
Revenue Cycle Workflow Configuration
- Configure and optimize system functionality supporting Third Party Collections, insurance identification and verification, charge capture, coding, claims management, denials, accounts receivable, and collections.
- Evaluate current workflows to identify configuration opportunities that reduce missed billing and charge capture opportunities, claim delays, denials, revenue leakage, and accounts receivable backlogs.
- Configure workflows and system functionality to support effective denial identification, root-cause analysis, appeals, follow-up, and recovery processes.
- Support configuration of coding and clinical documentation workflows, including work queues and processes designed to improve productivity, accuracy, and reimbursement.
- Identify opportunities to replace manual processes and operational workarounds with standardized or automated system functionality.
Testing & Validation
- Develop test scenarios and test scripts based on business requirements, operational workflows, and expected system outcomes.
- Perform functional, workflow, regression, and user acceptance testing to validate system configuration and functionality.
- Validate end-to-end workflows to ensure configured solutions appropriately support operational processes and intended business outcomes.
- Identify, document, research, and assist in resolving configuration defects, workflow issues, and unexpected system behavior.
- Partner with operational users to validate solutions prior to implementation and confirm configuration changes meet established requirements.
Analysis & Optimization
- Analyze system functionality, operational processes, and performance data to identify opportunities for configuration and workflow improvements.
- Investigate workflow bottlenecks, revenue leakage, denial trends, productivity challenges, and other operational issues to determine potential system solutions.
- Support development and validation of operational reporting, dashboards, and key performance indicators.
- Recommend configuration changes that improve efficiency, standardization, revenue capture, collections, reimbursement accuracy, and the overall user experience.
- Monitor implemented solutions and assist with post-implementation optimization based on system performance and user feedback.
Implementation & Collaboration
- Serve as a liaison between revenue cycle operations, technical resources, implementation teams, and other stakeholders.
- Participate in requirements sessions, workflow reviews, configuration discussions, testing activities, implementation planning, and post-implementation support.
- Clearly communicate system capabilities, limitations, configuration options, and potential operational impacts to business stakeholders.
- Support change management and adoption efforts by helping operational teams understand new system functionality and redesigned workflows.
- Maintain knowledge of assigned system functionality and revenue cycle processes to provide ongoing configuration and operational support.
Minimum Requirements:
- 6+ years recent hands-on experience performing revenue cycle functions within a Military Health System or comparable complex healthcare environment.
- Demonstrated knowledge of revenue cycle operations, including Third Party Collections, revenue integrity, charge capture, coding, claims management, denials, accounts receivable, and collections.
- Working knowledge of MHS GENESIS and revenue cycle workflows operating within or in conjunction with the system.
- Knowledge of insurance identification and verification claims processing, payer requirements, denial management, reimbursement, and collection processes.
- Experience analyzing business processes, identifying workflow gaps, and recommending operational or system-based solutions.
- Experience gathering, documenting, analyzing, and validating business and functional requirements.
- Ability to translate operational processes and business requirements into system configuration requirements.
- Experience identifying workflow inefficiencies, manual workarounds, revenue leakage, and process improvement opportunities.
- Strong analytical and problem-solving skills with the ability to evaluate complex operational and system issues.
- Ability to develop test scenarios, validate expected system outcomes, and identify and document configuration issues.
- Ability to effectively communicate technical and operational information to both business and technical audiences.
- Demonstrated ability to collaborate with cross-functional teams and manage multiple priorities in a changing implementation environment.
Preferred Requirements:
- Knowledge of healthcare revenue cycle system configuration, implementation, or optimization.
- Familiarity with MHS GENESIS configuration and Defense Health Agency revenue cycle operations.
- Knowledge of system workflows, work queues, business rules, and automation opportunities.
- Familiarity with functional, regression, and user acceptance testing (UAT).
- Understanding of revenue cycle analytics, operational reporting, dashboards, and KPIs.
- Ability to develop process maps, functional requirements, configuration documentation, and workflow documentation.
- Familiarity with large-scale system implementations, modernization, or process transformation initiatives.
About Us
You are uncommon. We are, too. We are looking for people to help us in our mission of working hard at lowering healthcare administrative costs for federal government agencies, payers, and providers. At Signature, our mission is to improve the health of our clients' business and make the lives of the people we work with better. As we continue to experience exponential growth, we are looking for uncommon individuals to enhance our vision. We will continue to accomplish our mission by leading with our values of Passion, Courage, Integrity, and Respect in all interactions, making us a consistent annual Best Places to Work organization. We need uncommon leaders with uncommon qualities to shape our uncommon culture and achieve our uncommon mission.
About the Benefits
When you are a member of Signature Performance, you are a part of a solutions-based organization where the values of passion, integrity, courage, and respect are the driving forces behind all our decision-making. We trust you to do important work and bring the best version of yourself to work every day, so we want to help you achieve a work-life balance while consistently challenging yourself. Signature believes in fully developing each one of our Associates. Our performance-driven philosophy boasts competitive pay and additional position specific incentives, where world-class training and development, resources, and events drive our award-winning culture where everyone thrives.
- Health Insurance
- Fully Paid Life Insurance
- Fully Paid Short- & Long-Term Disability
- Paid Vacation
- Paid Sick Leave
- Paid Holidays
- Professional Development and Tuition Assistance Program
- 401(k) Program with Employer Match
Security Requirements
- U.S. Citizenship or naturalized citizenship is required for this position.
- All work on all positions at Signature Performance must be completed in the continental United States, Alaska, or Hawaii.
- Signature Performance requires candidates to participate in interviews with their camera enabled. Interviews may be recorded for evaluation, training, quality assurance, and hiring purposes. Candidates will be provided the opportunity to consent during the application process and notified before recording begins. These requirements are applied consistently to all applicants and are a condition of participation in the selection process. Failure to meet these requirements may result in removal from consideration. Candidates who have questions, concerns or require accommodation regarding recording should notify the Talent Attraction & Strategy team before proceeding.
- U.S. Citizenship or naturalized citizenship is required for this position.
- All work on all positions at Signature Performance must be completed in the continental United States, Alaska, or Hawaii.
- Signature Performance requires candidates to participate in interviews with their camera enabled. Interviews may be recorded for evaluation, training, quality assurance, and hiring purposes. Candidates will be provided the opportunity to consent during the application process and notified before recording begins. These requirements are applied consistently to all applicants and are a condition of participation in the selection process. Failure to meet these requirements may result in removal from consideration. Candidates who have questions, concerns or require accommodation regarding recording should notify the Talent Attraction & Strategy team before proceeding.
$100,000 - $140,000/Annually
Signature Performance, Inc. Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Signature Performance, Inc. and has not been reviewed or approved by Signature Performance, Inc..
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Healthcare Strength — Healthcare coverage is described as broad, with medical, dental, and vision insurance plus mental-health-friendly resources, complemented by paid life insurance and short- and long-term disability.
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Retirement Support — Retirement benefits include a 401(k) with employer matching as part of a competitive overall package.
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Wellbeing & Lifestyle Benefits — Wellbeing offerings highlight mental-health-oriented programs and supportive resources, alongside work flexibility through a hybrid model spanning many locations.
Signature Performance, Inc. Insights
What We Do
The healthcare system in the United States is arguably the most advanced in the world. However, administrative challenges are complicated and deeply woven into our healthcare system resulting in some of the highest healthcare administrative costs in the world. Signature Performance is an industry leader in reducing healthcare administrative costs for private and public healthcare sectors. Our extensive track record over the last 21 years proves we can tackle any administrative burden with a thoughtful and strategic approach. Our unmatched experience in serving both the Federal and Commercial sectors of healthcare allows us to implement innovative solutions for every administrative demand. Developing solutions that result in greater efficiency is what we do best so clients and patients can receive the care they deserve. Living our core values of passion, integrity, courage and respect motivates us towards success. With Signature on your side, you gain a team of industry experts who deliver powerful results. We create a performance experience on which we are proud to place our Signature.
