DGF Operations Lead

DGF Operations Lead 
Department: Upstream
Reports to: Caribbean Manager
Supervises: Freight Clerks, Broker Coordinator, Supply Chain Lead

Purpose

Expedites the daily activities of DGF operational functions, ensuring client satisfaction is successfully achieved and company policies adhered to, with the goal of maximizing profitability for the company. Identifies markets to be grown or maintained and develops appropriate business strategies.

Functions

• Coordinate with customers (if required) on shipment handling according to standard operating procedures and customer requirements.
• Handle customer enquiries/complaints on shipment handling.
• Support the activities of AFR & OFR clerks when it is required.
• Update Caribbean Manager on progress of handling shipments and highlight complex operations issues.
• Coordinate with airline/shipping line/supplier/contractor contact to ensure smooth shipment handling and compliance with standard operating procedures/customer requirements.
• Establish a long-term business relationship with airline/shipping line/supplier/contractor (main) contact (quarterly visit reports for each supplier).
• Liaise and negotiate rates, invoices, and issues with external suppliers/contractors/customs as direct contact for the country.
• Coordinate with the AFR & OFR clerks to ensure prompt issue resolution and smooth operations.
• Monitor log data entry as per global-, regional-, or customer-required KPI’s.
• Coordinate with messenger on daily tasks to ensure prompt issue resolution and smooth
operations.
• Coordinate collection of services & duties with the customer upon or prior to delivery.
• Provide information to create invoices for special shipments.
• Follow-up process payment when due for vendors.
• Manage & administrate petty cash for the DGF operation.
• Participate in conference calls when required.
• Provide monthly reports for country operations.
• Coordinate effectively with other department contacts to ensure efficient shipment handling/documentation/customs clearance/customer issue resolution.
• Supervise DGF team and process inbound shipments as per standard operating procedure and customer requirements.
• Monitor shipment status and update company systems (e.g., Ops log & Cargo Wise) as per business rules.
• Monitor empty container returns as per standard demurrage procedure.
• Creates & reviews employee reporting objectives for his direct reports, including submission to HR and Caribbean manager
• Holds weekly meetings with team with presence list and Minutes of the meeting 
• Reviews quality of data entry in OPS log & DHL KPI’s assure corrections in the log or improvement plan with employee of data entry are provided where needed
• Weekly follow-up with customers with outstanding invoices from DSO reporting exceeding their credit limit
• Demonstrate ability to influence decisions/actions through provision of value-added inputs into the organization’s business processes.
• To assist in any other assignment according to company needs.
• Detect and report non-conformities to create opportunities to improve in your area.

Relations

Requirements 
Academic Level Minimum requirement University 
Experience 5 years of relevant experience, preferably in the Freight Forwarding and Logistics industry.

Technical knowledge and Marketing knowledge 
Knowledge of Customs Processes,

Licensed broker (MANDATORY)
Must be able to lead a team and take responsibility. 
Critical thinking based on data and statistics 
advanced level knowledge of Word, Excel, Outlook & Power point