DevOps Engineer, E-Commerce

At Deckers Brands, Together, Every Step is a promise kept that every employee can bring their authentic self, is valued and supported, as a whole person, at work and beyond. Together, Every Step is how we continue to deliver exceptional business results, experience an amazing place to work, and have a positive impact on the communities and world around us. 

Job Title: DevOps Engineer, E-Commerce
Reports to: Global DevOps Manager
Location:  Flagstaff, AZ

The Role

Deckers is looking for a DevOps Engineer to support our teams building scalable technology solutions in support of our global E-Commerce business. The DevOps Engineer role will work closely with decision-makers in other departments to identify, recommend, develop, implement, and support cost- effective DevOps technology solutions that will help promote business growth and better internal customer service.

We celebrate diversity--of your background, your experiences and your unique identity. We are committed to ensuring an inclusive and equitable workplace where all of our employees can Come as They Are. We believe that when we bring our different perspectives to work, we are truly Better Together.

Your Impact

The primary functions of this role, include but are not limited to:

• Support E-Commerce Global DevOps infrastructure providing support to Deckers Global structure during regional working hours.
• Maintain and administer E-Commerce SDLC standards on related environments including cloud based, on-premise solutions, and PAAS/SAAS applications software.
• Diagnose, troubleshoot, and resolve connectivity, application, hardware, software, or other network and application problems, providing fixes to applicable systems.
• Plan, coordinate, and implement application and network security measures to protect Decker’s data, software, and hardware.
• Configure, monitor, and maintain Ecomm applications including: Fastly CDN, Atlassian product suite, Gitlab, SalesForce Commerce Cloud, Vercel, DNS, SSL, Datadog and Splunk.
• Monitor E-commerce network and application performance using current data mining solutions utilizing API’s and synthetic testing to provide data and analysis, configuration of alarms and escalation paths.
• Use Cloud based DevOps platforms, tools, and skillsets such as AWS, RUST, & Terraform to develop pipelines and improve applications best practices like security.
• Analyze website and RUM performance data, building dashboards and analytics to monitor and support E-Commerce team SLA’s.
• Recommend changes to improve processes, systems, and ecommerce designs, determine hardware and software requirements related to such changes.
• Setup and train new users on Decker’s enterprise systems use.
• Coordinate with vendors and company personnel to support tools and users.
• Perform routine application startup and shutdown procedures maintaining change control/log records.
• Participate in 24/7 on-call rotation schedule for Global E-Commerce support.
• Creating self-service documentation for projects, users, and team members, i.e. FAQ documents or technical documentation and diagraming for IT OPS department.

Who You Are

• Proficiency in analyzing HTTP headers, troubleshooting website and network traffic flows.
• Proficiency with supporting modern desktop operating systems including both Windows and Mac OS.
• Familiarity with ITIL work-flow and processes, SDLC, CICD and other DevOps processes.
• Familiarity with security best practices, VPN’s, SSO, PCI, PII, Identity Management and MFA.
• Familiarity with E-Commerce concepts such as Content Delivery Networks, Agile development processes, Web dev platforms including SalesForce
• Good Interpersonal Skills, team-working attitude, takes initiative and very proactive in solving problems and providing best solutions.
• Resolving escalated tickets related to E-Commerce performance or delivery problems and creating Root Cause Analysis (RCA) document on severe issues.
• Bonus: Knowledge and experience on DevOps concepts, tools and technologies like Fastly, Gitlab, WAF Security, Jenkins, Terraform, Ansible, RUST, Javascript, VSphere.

We’d love to hear from people with

• College Degree in Information Technology Systems or related fields including: Information Systems Design, Computer Science, Mathematics.
• 2-3 years working as a System Administrator or DevOps engineer supporting software/application development teams
• Experience working with Windows Server, Mac, and or Linux/Unix environments.
• Proficiency with one of the following - Java, PowerShell, JSON scripting, other programming or experience

What We'll Give You

• Competitive Pay and Bonuses - We’ve created a variety of competitive compensation programs to foster career development, reward success and to show our employees just how much they’re valued.
• Financial Planning and wellbeing - No matter what financial goals our employees have set, we want to help them get there. Our plans provide powerful ways to protect income, pay for expenses and invest in the future.
• Time away from work - Sometimes we need time away to be with family, focus on our health or just simply recharge. Our plans support our employees’ needs to get out, get healthy and come back stronger than ever.
• Extras, discounts and perks - Being a valued member of the Deckers Brands team means more than just a paycheck. From generous discounts to community-based programs, we offer a variety of cool extras
• Growth and Development - Deckers Brands was built on the idea of pursuing passion. That’s why we offer extensive opportunities and support for personal and professional development.
• Health and Wellness - There’s nothing basic about our comprehensive health and wellness programs and offerings. While at work and at play, we aim to support a healthy lifestyle.
   

Individual pay will be determined by location and additional factors, including job related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary for your preferred location during the hiring process.

Equal Employment Opportunity
Diversity and inclusion are key to our success. We are proud to be an equal opportunity employer and our employees are people with different strengths, experiences and backgrounds who share a passion for our brands. We welcome qualified applicants regardless of their race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, mental or physical disability, medical condition and all of the other beautiful parts of your identity.

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