Build Your Career at Canto – Where Innovation Meets Impact
At Canto, we’re not just transforming digital asset management—we’re creating a workplace where talented individuals can thrive. As a leader in DAM, we empower businesses to organize, manage, and distribute their digital assets seamlessly. With 4,000+ customers worldwide, our success is driven by passionate people who bring creativity, collaboration, and innovation to everything they do.
Joining Canto means becoming part of a dynamic team where your contributions truly matter.
We foster a culture of continuous learning, open communication, and hands-on impact. Here, you'll have the opportunity to take on exciting challenges, develop your skills, and grow alongside a company that’s making waves in the industry. We believe in supporting our team members, valuing fresh ideas, and celebrating every success together.
If you're looking for a career where you can make a difference, expand your expertise, and be part of a global community, Canto is the place for you. We’re growing fast and looking for driven individuals who are ready to shape the future with us. Come build something great at Canto!
Job Title: Development Support Specialist
Location: Germany (Hybrid or Remote) or Cork Ireland ( Hybrid or Remote)
*****This role requires fluent German & English******
Role Overview
You are the interface between Support, Engineering, Operations, and Product. You handle complex 3rd level support inquiries about our product, its add-ons, and our API. You offer assistance to technology and implementation partners to ensure alignment with Canto’s API best practices and platform capabilities.
Responsibilities
- Serve as the primary point of contact for developers, partners, and third-party vendors integrating with Canto’s platform.
- Collaborate with technology and implementation partners to guide them through integration projects and ensure alignment with Canto’s API best practices and platform capabilities
- Provide expert-level support for API usage, webhooks, authentication, SDKs, and integration scenarios.
- Provide advanced troubleshooting and root cause analysis for complex technical issues, escalating to Engineering and Operations as needed with well-documented cases.
- Maintain a deep understanding of Canto’s API, developer tools, and platform architecture to guide customers and ensure best practices.
- Collaborate with Product, Engineering, and Operations to triage bugs, provide customer use case feedback, and test technical fixes prior to release.
- Monitor and manage tickets and inquiries via Zendesk, Slack, or email, ensuring timely and clear communication with customers and partners.
- Assist with the creation and maintenance of technical documentation, FAQs, code samples, and developer-facing knowledge base articles.
- Contribute to internal training for the support team on technical topics and new platform capabilities.
- Support pre-sales engineering or post-sales implementation teams when advanced API or integration knowledge is required.
- Track recurring technical issues and suggest improvements to product functionality, support processes, or documentation.
Qualifications
- 2+ years experience in a Tier 3 support role, including at least 1+ year API support
- Experience with programming languages and reading code
- Experience with APIs and programming frameworks
- Experience working with AWS
- Service-oriented mindset , experience working directly with customers
- High level of engagement
- Independent and organized
- Comfortable working across the entire organization to solve complex problems
- Attention to detail to ensure that support processes and responses meet quality standards
- Strong problem-solving skills and the ability to think critically and creatively
- Fluent in German and very strong in English
Why Canto is the Place to Be!
Ignite Your Potential – Join a fast-growing company where innovation and agility fuel success.
Make an Impact – Your ideas and efforts directly shape our future—every contribution matters.
Learn, Grow, Thrive – Gain real-world experience and develop new skills as we scale.
Stronger Together – Be part of a close-knit, supportive team that values collaboration and camaraderie.
Your Voice Matters – We foster open communication and transparency so every idea is heard.
Turn Challenges into Triumphs – Solve meaningful problems with creativity and confidence.
Balance that Works for You – We believe success comes from a healthy work-life harmony.
Endless Growth Potential – As we rise, so do you. Step into new opportunities and grow with us.
A Global Perspective – Work alongside diverse, talented colleagues and broaden your horizons.
Come be part of something exciting—your future starts here!
Canto is an Equal Opportunity Employer. We’re committed to building a diverse and inclusive team. We do not discriminate against qualified employees or applicants because of race, color, religion, gender identity, sex, sexual preference, sexual identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, military status, or any other characteristic protected by local law or ordinance.
Top Skills
What We Do
Canto provides digital asset management solutions for companies of all sizes and across all industries that rely on visual communications. Founded in 1990, Canto is one of the pioneers of the digital asset management industry.
Over 2,500 customers rely on Canto’s software to organize, find and share images and videos that are key to working faster and building a brand in today's digital ecosystem.
Canto is based in San Francisco (USA), Berlin and Giessen (Germany) with a global partner network. Canto ranks high for ease of use, customer experience and user adoption.
