Development Operations Associate

The Opportunity

The Development Operations Associate supports the infrastructure and daily execution of Development fundraising operations at Chicago Public Media. This role ensures the timely and accurate processing of gifts, maintains data integrity within the CRM, supports donor stewardship workflows, and produces standardized operational reports.

This position plays a critical role in supporting organizational growth, particularly as Chicago Public Media expands philanthropic fundraising.

General Responsibilities

Gift Processing, Data Management, & Reporting (55%)

Own the accurate and timely processing of all philanthropic gifts, including:

• Process all Development gifts and pledges in the CRM in coordination with the finance team

• Ensure data accuracy of constituent data, financial data, and reporting data

• Monitor pledge schedules and payment timelines

• Build and maintain reports as they relate to other areas of responsibilities within the job description.

• Monitor donor data managed with the CRM and provide support to ensure accuracy and standards of all Development donor data. 

Donor Acknowledgment & Stewardship Workflow (25%)

Manage the operational execution of gift acknowledgments:

• Produce and distribute Development donor acknowledgment letters in a timely manner

• Maintain acknowledgment timelines and standards

• Maintain acknowledgment templates

Manage the operational execution of Development tax letters:

• Produce and distribute annual donor tax letters for Development donors 

Event & Campaign Operations Support (20%)

Provide data and tracking support for fundraising events and future campaigns:

• Manage event gift tracking

• Support registration data workflows

• Provide on-site support for Development events in coordination with the Events and Stewardship Manager.

Required Skills and Experience

• Minimum of 2 years of professional experience in development operations, database management, or administrative operations
• Excellent writing and communication skills, with the ability to draft professional correspondence and internal documentation.
• Experience working with CRM systems to maintain data integrity and streamline operations.
• Strong attention to detail with a commitment to accuracy in data entry and record-keeping.
• Excellence in Excel or Google Sheets, including the ability to organize complex data sets and utilize advanced functions.
• Strong organizational skills and the ability to prioritize tasks in a fast-paced environment.
• Ability to manage repetitive but high-accuracy workflows, ensuring consistency and quality in daily operations.

Preferred Skills and Experience

• Experience with Revolution CRM
• Experience in nonprofit fundraising and an understanding of donor cultivation cycles.
• Familiarity with gift processing workflows, including gift entry, acknowledgment, and reconciliation.

Compensation

The expected pay range for this position is $49,200 to $59,000 per ANNUM.

Chicago Public Media provides pay ranges representing its good faith estimate of what the organization reasonably expects to pay for a position.  The pay offered to a selected candidate will be determined based on factors such as (but not limited to the scope and responsibilities of the position, the qualifications of the selected candidate, departmental budget availability, internal equity, geographical location, and external market pay for comparable jobs.