Development Associate for Individual Giving

About the Norton Museum of Art:

Founded in 1941 by Ralph Hubbard Norton and his wife Elizabeth Calhoun Norton, the Norton Museum of Art is Florida’s largest art museum, renowned for its distinguished collection. The Norton Museum of Art welcomes visitors to experience the transformative power of art through intimate and creative encounters with wide-ranging collections and programs of the highest quality. With holdings spanning Contemporary, Early European, Modern, and Asian Art, as well as Photography, the Norton serves as a cherished institution within its community.

Our Commitments:

To uphold our mission and ensure the Norton’s relevance to our community, we are dedicated to the following principles:

• Art: We celebrate and share excellence in the arts in all its forms.
• Audience: We cultivate meaningful dialogues and relationships with a diverse and inclusive audience.
• Ambassadors: Our employees, Trustees, volunteers, and partners are the vital links connecting Art and Audience.
• Foundations: We are committed to preserving the Norton’s fiscal and physical legacy for future generations.

Job Purpose: 

The Norton seeks a Development Associate for Individual Giving to work in-person with the fundraising professionals of the Major Gifts team to cultivate and steward individual donor relationships and manage crucial processes and projects that strengthen the Museum’s strategic vision and community impact. This position will interface internally and externally with major donors (giving annually at the $10,000 level and above) and support the Norton’s robust Individual Giving program responsible for securing over $4.5 million in annual support.

This role offers a unique opportunity for anyone interested in expanding or developing a passion for nonprofit fundraising in conjunction with fine art and cultural organizations. A successful candidate must be able to collaborate in a team setting, possess strong interpersonal skills including effective written and verbal communication abilities, and be able to work under pressure in a fast-paced environment. This position that will report to the Development Officer for Individual Giving and support the work of the Individual Giving and Major Gifts team. 

Success in this role is defined by accurate and timely donor stewardship, strong CRM data integrity, consistent and reliable reporting, and effective support of cultivation and engagement strategies for the Museum’s $10,000+ donor base.

Essential Duties & Responsibilities:

Responsibilities include, but are not limited to, the following:

Donor Stewardship & Correspondence:

• Support the Individual Giving team’s efforts to cultivate, steward, and sustain relationships with donors and prospects to generate major gifts and annual support.
• Assist with identifying funding opportunities and preparing sponsorship, solicitation, stewardship, and impact reporting materials for individual donors, including Chairman’s Circle, Luminary Circle, Curatorial Councils, and Annual Fund supporters.
• Draft, prepare, and proofread donor correspondence, outreach materials, reports, invitations, and other communications to ensure accuracy and professionalism.
• Respond to donor inquiries in a timely and professional manner.
• Maintain accurate donor records in Altru, including constituent updates, gift documentation, stewardship tracking, and donor interaction notes to support fundraising strategy and reporting.
• Conduct donor and prospect research and support prospect management efforts.

Individual Giving Team Support:

• Collaborate with Curatorial Research Associates (CRAs), Curators, the Development Associate for Donor Events, and the Individual Giving team to support prospecting, donor outreach, annual solicitations, renewals, and engagement activities.
• Coordinate donor communications, meeting logistics, scheduling, follow-up, and material preparation for donor cultivation and stewardship activities.
• Support Annual Fund initiatives, including campaign planning, solicitation execution, donor engagement, and collaboration with Communications and Marketing.
• Provide on-site support for VIP donor events, including occasional evening and weekend hours, with responsibilities focused on logistics and donor experience.
• Contribute ideas to improve donor stewardship, engagement strategies, and internal processes.

Gift Processing & Revenue Reporting:

• Support the Development Operations and Stewardship Officer, as needed, with the timely processing, acknowledgment, and stewardship of individual major gifts, including gift agreements, pledge forms, reminders, invoices, donor correspondence, and related materials.
• Create, run, and distribute monthly revenue and fundraising reports for Individual Giving initiatives.
• Support donor impact and endowment reporting, gift entry coordination, verification processes, and expense tracking to ensure accurate and consistent Individual Giving records and revenue reporting.
• Support the annual budgeting process for Individual Giving and Major Gifts.
• Perform other duties as assigned. 

Requirements & Qualifications:

• Bachelor’s degree required
• 3+ years of experience in event planning, development, fundraising, or a related field
• Experience in a museum or cultural institution preferred, but not required
• Demonstrated experience supporting complex, high-profile events and/or donor engagement activities
• Strong project management skills with the ability to prioritize, manage multiple deadlines, and perform in a fast-paced environment
• Excellent written and verbal communication skills with a professional, donor-facing approach
• Strong interpersonal skills with the ability to build effective relationships across internal teams, external stakeholders, vendors, and community partners
• High attention to detail, accuracy, and strong organizational skills
• Demonstrated problem-solving ability and sound judgment in dynamic or high-pressure situations
• Self-starter with the ability to work independently and meet deadlines with minimal supervision
• Commitment to professionalism, discretion, and the highest ethical standards in handling confidential information
• Proficiency in Microsoft Office Suite; experience with CRM or donor database systems required (Altru preferred)
• Ability and willingness to work evenings, weekends, and occasional holidays in support of events and donor activities 
• Ability to respond to time-sensitive communications outside standard business hours when required

Benefits Offerings:

The museum provides competitive compensation and generous benefits and perks for all eligible employees. Note: Benefits may differ based on employment status. 

• Medical, Dental, Vision, Worksite plans & Additional Life Insurance
• Basic Life Insurance and AD&D, employer paid
• Short-term Disability Insurance, employer paid
• Flexible Spending Accounts and Health Savings Accounts
• 401(k) retirement plan and 2% employer match 
• Considerable paid time off, plus 4 additional discretionary days, and 9 recognized holidays 
• Flex Work options; hybrid & flexible schedule after an employee’s 90-day probationary period. NOTE: FlexWork is not suitable for all positions. 
• 20% discount for staff in the Museum store
• 10% discount at The Restaurant
• Membership to the ROAM Museum network

Hours & Compensation :

• Monday-Friday 9am-5pm
• Full-Time, Exempt/Non-Exempt
• Compensation: Commensurate with experience

Location Requirements:

At the time of employment, employees are expected to be located within reasonable commuting distance of the museum. Commuting Distance means they are located in South Florida, and able to commute to and from the Museum in a single day. 

• Museum Location: 1450 South Dixie Hwy, West Palm Beach, FL 33413

Physical Requirements: 

• The person in this position must be able move about inside and outside the office; to frequently communicate with managers and employees, ability to access and operate computer and other office equipment; and ability to lift, move or carry up to ten (10) pounds. 

Note: Nothing in this job description restricts management’s rights to assign or reassign duties and responsibilities to this job at any time. 

Norton Museum of Art is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Norton Museum of Art makes hiring decisions based solely on qualifications, merit, and business needs at the time.