At Statsig, we pride ourselves in providing technical support and advisory directly from the people who build the product - the same engineers, data scientist, and product managers who design and build the product also jump into our shared Slack channels with customers to help whenever there is a question or issue about using Statsig. Customers love us for it, and we are seeking a highly technical person to help us scale our support motion with the rapid growth on customer side, without compromising on the quality.
Key Responsibilities:Front-line technical ownership of technical questions - you are ultimately responsible for making sure incoming technical inquiries from our customers are resolved. This may include answering questions on your own, validating potential bug reports by attempting to reproduce, and / or triaging to the correct internal product teams for further help.
You will equip yourself with enough product knowledge to be able to answer most questions from customers on using every part of the product, and keep up with product changes as the team ship new features over time.
Most questions are related to use of Statsig as an experimentation platform. You will build expertise in this domain.
Many questions are related to the use of the Statsig SDK. You will need to be able to offer advice on common patterns and tradeoffs involved (e.g. async vs sync behavior).
You will partner with engineering teams to resolve inquiries from customers, share product feedback, and shape product roadmaps based on your conversations with customers.
Monitor and improve support SLA - you are responsible for making sure that we comply with our support SLA promised to customers, and that we improve on the process over time.
Scale the team - as the first Developer Support Engineer, you will define how the team operate, and help with scaling the team and our support motion as we grow our customer base 10x more.
Have 2+ yrs in SaaS technical support, solutions engineering or software engineering.
Can read & write code and debug in one or more programming languages, preferably including JavaScript.
Learn at warp speed. You absorb new SDKs, data models, and statistical concepts in days, not weeks—and enjoy teaching them to others.
Be able to navigate REST/GraphQL APIs, logs, SQL, and cloud tooling with ease.
Speak fluently with developers and non-technical teams; you write crisp, friendly messages.
Understand feature flagging and A/B testing, or have used Statsig, LaunchDarkly, Optimizely or Amplitude.
Experience with statistical concepts (p-values, CUPED, etc.).
Familiarity with dashboards such as Looker, Metabase, etc.
Startup or “first-support-hire” experience.
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What We Do
Statsig is a one-stop platform designed to streamline your product development process. It brings together essential tools like feature flags, experimentation, and analytics into a single, unified solution. By having everything in one place, Statsig lets your team make data-driven decisions, iterate quickly, and drive growth.
Built on a robust infrastructure, Statsig handles over a trillion events every day. With 99.99% guaranteed uptime and lightning-fast responses, it supports massive-scale usage by industry leaders like OpenAI, Microsoft, and Notion. This means you can trust Statsig to keep up, no matter how big your product gets.
Statsig empowers your team to build software the right way. By fostering a culture of data-driven decision-making and collaboration, Statsig helps you:
-- Run sophisticated experiments with advanced statistical analysis
-- Manage feature releases with complete control and scalability
-- Gain actionable insights from product analytics and session replays
-- Iterate quickly and make informed decisions based on real-time data
Statsig's infrastructure is built for massive scale. It processes over a trillion events per day with 99.99% uptime and super-fast response times. This reliability supports critical operations for industry leaders to supercharge their product development using Statsig. They've boosted experimentation speed, improved core business metrics, and accelerated growth—all while keeping the focus on delivering value to their users.
Fostering a culture of experimentation is crucial for companies looking to innovate and grow efficiently. Statsig makes this easy by providing a platform that simplifies running experiments and analyzing results. With Statsig, teams can set up and manage experiments effortlessly, ensuring that data-driven insights guide product decisions.
Why Work With Us
We’re powered by a builder-first culture rooted in innovation, impact, and ownership. We move fast, value outcomes over effort, and encourage everyone to challenge the status quo with “No Sacred Cats.” Engineers collaborate openly, ship real features from day one, and grow alongside teammates who care deeply about craftsmanship and each other.
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