The Role
Lead end-to-end customer onboarding from kickoff through go-live, including requirements gathering, configuration, workflow setup, troubleshooting, training, and documentation. Serve as the primary customer contact, translate business processes into product solutions, coordinate with Product Development and QA, manage milestones and expectations, and provide demos, knowledge transfer, and escalation support.
Summary Generated by Built In
• Lead end-to-end customer onboarding, including kick-off, requirement gathering, configuration, and go live support
• Act as the primary point of contact for customers during product implementation
• Understand customer business processes and translate them into product configurations or custom
solutions
• Perform system configurations, workflow setup, and basic custom development only when required
• Collaborate with internal teams (Product Development & QA) to deliver customer requirements
• Conduct product demos, training sessions, and knowledge transfer to customers
• Ensure timely delivery of onboarding milestones and manage customer expectations effectively
• Troubleshoot issues and provide quick resolutions during onboarding
• Maintain documentation for requirements, configurations, and deployment activities.
• Act as the primary point of contact for customers during product implementation
• Understand customer business processes and translate them into product configurations or custom
solutions
• Perform system configurations, workflow setup, and basic custom development only when required
• Collaborate with internal teams (Product Development & QA) to deliver customer requirements
• Conduct product demos, training sessions, and knowledge transfer to customers
• Ensure timely delivery of onboarding milestones and manage customer expectations effectively
• Troubleshoot issues and provide quick resolutions during onboarding
• Maintain documentation for requirements, configurations, and deployment activities.
Requirements
Communication Skills:
• Excellent verbal and written communication
• Ability to interact with global customers (India, EU, US regions)
• Strong stakeholder management and presentation skills
• Excellent verbal and written communication
• Ability to interact with global customers (India, EU, US regions)
• Strong stakeholder management and presentation skills
Technical Skills:
• Basic to intermediate coding knowledge (e.g., JavaScript, APIs, scripting, or similar technologies)
• Understanding of SaaS platforms, integrations, and configurations
• Ability to debug issues and work closely with Product Development & QA team
• Basic to intermediate coding knowledge (e.g., JavaScript, APIs, scripting, or similar technologies)
• Understanding of SaaS platforms, integrations, and configurations
• Ability to debug issues and work closely with Product Development & QA team
Customer-Facing Skills:
• Strong consulting mindset with a problem-solving approach
• Ability to handle customer escalations professionally
• Strong consulting mindset with a problem-solving approach
• Ability to handle customer escalations professionally
Skills Required
- Excellent verbal and written communication skills
- Ability to interact with global customers across India, Europe, and the United States
- Strong stakeholder management and presentation skills
- Basic to intermediate coding knowledge, such as JavaScript, APIs, or scripting
- Understanding of SaaS platforms, integrations, and configurations
- Ability to debug issues and collaborate with Product Development and QA teams
- Strong consulting mindset and problem-solving approach
- Ability to handle customer escalations professionally
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The Company
What We Do
We offer everything you need to get your artwork projects going. Manage every step of the packaging and artwork process. Choose one or multiple solutions based on your requirements for Content, Design, Review, and Release
Why Work With Us
We offer everything you need to get your artwork projects going. Manage every step of the packaging and artwork process. Choose one or multiple solutions based on your requirements for Content, Design, Review, and Release
